Product manual

GFI LanGuard 16 Troubleshooting and support | 249
Screenshot 170: Troubleshooter wizard – Gathering information about known issues
5. The troubleshooter wizard will retrieve all the information required to solve common issues. Click
Next to continue.
6. The troubleshooter will fix any known issues that it encounters. Select Yes if your problem was
fixed or No if your problem is not solved to search the GFI Knowledge base for information.
16.3 GFI SkyNet
GFI maintains a comprehensive knowledge base repository, which includes answers to the most
common problems. GFI SkyNet always has the most up-to-date listing of technical support questions
and patches. In case that the information in this guide does not solve your problems, next refer to GFI
SkyNet by visiting http://kb.gfi.com/.
16.4 Web Forum
User to user technical support is available via the GFI web forum. Access the web forum by visiting
http://forums.gfi.com
16.5 Requesting technical support
If none of the resources listed above enable you to solve your issues, contact the GFI Technical
Support team by filling in an online support request form or by phone.
Online: Fill out the support request form and follow the instructions on this page closely to submit
your support request on: http://support.gfi.com/supportrequestform.asp
Phone: To obtain the correct technical support phone number for your region visit:
http://www.gfi.com/company/contact.htm