GFI MailArchiver 6.1 for Exchange Getting started guide By GFI Software Ltd.
http://www.gfi.com Email: info@gfi.com Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of GFI Software Ltd. GFI MailArchiver is copyright of GFI SOFTWARE Ltd. 1999-2009 GFI Software Ltd. All rights reserved. Version MAR-ACM-1-02.
Contents 1. About GFI MailArchiver 1.1 1.2 1.3 Introduction to GFI MailArchiver........................................................................... 1 How does GFI MailArchiver work? ....................................................................... 1 GFI MailArchiver licensing scheme ...................................................................... 2 2. System requirements 2.1 2.2 2.3 67 Uninstall GFI MailArchiver .........................................................................
9. Index i Contents 74 GFI MailArchiver 6.
1. About GFI MailArchiver 1.1 Introduction to GFI MailArchiver GFI MailArchiver is an email archiving solution which can archive all internal and external email into a central archive store. You can then easily manage the email archive stores from the web-based configuration of GFI MailArchiver. You can also allow users to browse and search past emails via the web-based browse and search interface. GFI MailArchiver also provides Microsoft Outlook integration. 1.
Users can browse and search for specific archived emails via the GFI MailArchiver web interface, using Microsoft Internet Explorer. 1.3 GFI MailArchiver licensing scheme For information on GFI MailArchiver licensing, refer to: http://www.gfi.com/products/gfi-mailarchiver/pricing/licensing 2 About GFI MailArchiver GFI MailArchiver 6.
2. System requirements 2.1 Software Supported operating systems GFI MailArchiver can be installed on: Microsoft Windows Server 2008 Microsoft Small Business Server (SBS) 2008 Microsoft Windows Server 2003 Microsoft Small Business Server (SBS) 2003 Microsoft Windows Server 2000 (Service Pack 3 or higher) NOTE: The server on which GFI MailArchiver is installed needs to be a Domain Controller or connected to one, since GFI MailArchiver requires access to Active Directory.
2.2 Hardware Processor Minimum: Intel Pentium or compatible - 2GHz 32 bit processor. Recommended: x64 architecture-based server with Intel 64 architecture or AMD64 platform. Memory Minimum: 512MB RAM (dedicated to GFI MailArchiver) Recommended: 2GB RAM (dedicated to GFI MailArchiver) Physical Storage Minimum: 150MB physical disk space (NTFS) for GFI MailArchiver installation. More space is required for the database (Firebird or SQL server). Storage space depends on mail volume to archive.
2.3.2 Firewall port settings Your firewall may need to be configured to allow connections from the GFI MailArchiver Server on the following ports: Listening Ports on the GFI MailArchiver Server: Remoting (Ports 8014, 8017, 8018, 8019, 8020) – Used for communication between GFI MailArchiver components when installed in a role based setup.
this is automatically registered. Else, register ASP.NET with IIS by following these steps: 1. From the command prompt, navigate to: \Microsoft.NET\Framework\\ 2. Key in aspnet_regiis.exe –i and press Enter. 6 System requirements GFI MailArchiver 6.
3. Upgrades 3.1 Installation procedure 3.1.1 Important notes 1. Ensure that you are logged on as Administrator or using an account with administrative privileges. 2. Before starting installation, save any other pending software and close all open applications on the machine. 3. Check that the machine you are installing GFI MailArchiver on meets the system and hardware requirements specified earlier in this chapter. 4. Ensure that Journaling is enabled on Microsoft Exchange Server.
Screenshot 1 - Entering the administrator email address and product license key 6. Key in the administrator email address (used for notification messages) and license key. NOTE: To evaluate GFI MailArchiver, leave the default „evaluation‟ value. Click Next to continue. 7. Click Next to continue by installing GFI MailArchiver to the default folder. For an alternative location, click Change and select a new installation path. 8.
9. Click Install to install GFI MailArchiver. 10. Click Upgrade to upgrade your database schema to the new GFI MailArchiver schema and click Next to continue setup. NOTE 1: Next button is disabled until the Tell me more button is clicked. NOTE 2: To continue setup without updating your database schema, select the I do not want to upgrade the schema now option and click Next. 11. Click Finish to close the installation wizard. 3.2 Post install actions 3.2.
4. New Installations 4.1 Where should GFI MailArchiver be installed? Install GFI MailArchiver on a machine that is part of an Active Directory domain. Before proceeding with the installation, first consider the following details: Email volume on your servers – Installing GFI MailArchiver on a mail server where a high volume of emails received and processed will invariably put more load on server resources. This can cause these servers to become unresponsive and not process mail in a timely fashion.
4.2 Pre installation action 1 – Enable Journaling 4.2.1 Set up Journaling for Microsoft Exchange Server 2000/2003 Journaling is a feature that enables the recording of all email in an organization. Microsoft Exchange journaling enables the channeling of data into an archival solution with minimum overhead. While, by definition, journaling is the ability to record emails, archival reduces the strain of storing data through backups, removal, and storage.
Screenshot 4 - New Object - User dialog 3. Key in a relevant „User logon name‟ (e.g. journal), fill in other new user details, and click Next. Screenshot 5 - Add a password 4. Key in a password, unselect user must change password at next logon option and enable user cannot change password and password never expires options. Click Next to continue setup. GFI MailArchiver 6.
NOTE: Ensure that the password keyed in meets the password complexity requirements setup for your Active Directory users. 5. Click Next and review the new user details. Click Finish to create new user. Step 2: Configure email archival to journaling mailbox 1. Select Start ► Programs ► Microsoft Exchange ► System Manager. Screenshot 6 - Mailbox store node properties 2. Expand Servers ► ► Storage group, right click Mailbox Store node and select Properties.
Screenshot 7 - Enabling journaling on a Microsoft Exchange mailbox store 3. From the General tab, select the Archive all messages sent or received by mailboxes on this store check box and click Browse button. 4. Select the journaling mailbox name you created in step one, for example „journal‟, and click OK. 5. Close the Mailbox Store Properties dialog and the Exchange System Manager Management console.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSEx changeTransport\Parameters\ Key name: JournalBCC Data type: Dword Data value: 1 4. Close Registry editor and from command prompt type services.msc. Restart Simple Mail Transport Protocol and the Information Store services. Step 4: Enable Envelope Journaling Envelope Journaling enables the archival of email header information and can be switched on using: Microsoft Exchange Server Email Journaling Advanced Configuration (exejcfg.
Screenshot 8 - ADSI Edit 3. Expand ADSI Edit ► Configuration ► ► ► node. 4. Right-click CN node and click Properties. GFI MailArchiver 6.
Screenshot 9 - Heuristics attribute 5. Select heuristics attribute from the Attributes list and click Edit. Screenshot 10 - Editing the heuristics attribute value 6. Key in „512‟ and click OK. 7. Click OK to save and close the ADSIEdit console. Note: A value of 512 enables Envelope Journaling, and a value of 0 disables Envelope Journaling. 18 New Installations GFI MailArchiver 6.
4.2.2 Setting up journaling for Microsoft Exchange Server 2007 Journaling is a feature that enables the recording of all email in an organization. Microsoft Exchange journaling enables the channeling of data into an archival solution with minimum overhead. While, by definition, journaling is the ability to record emails, archival reduces the strain of storing data through backups, removal, and storage.
Screenshot 11 - New user mailbox details 6. Key in the „User information‟ details for the new user to which the new journaling mailbox will be assigned and click Next. 7. Ensure that the mailbox settings are correct and click Next. 8. Review the new mailbox summary for the new mailbox to create and click New. Step 2: Configure standard journaling 1. Select Start ► All Programs ► Microsoft Exchange Server 2007 ► Microsoft Exchange Management Console. 20 New Installations GFI MailArchiver 6.
Screenshot 12 – Configuring a Mailbox Database 2. Expand Microsoft Exchange ► Server Configuration ► Mailbox node and click Properties from the Actions pane. Screenshot 13 – Mailbox Database properties GFI MailArchiver 6.
3. Select Journal Recipient option, click Browse, and select mailbox previously configured from the Active Directory. 4. Click OK to finalize setup. Set up premium journaling 1. Select Start ► All Programs ► Microsoft Exchange Server 2007 ► Microsoft Exchange Management Console. Screenshot 14 – Configuring Journaling rules 2. Expand Organization Configuration ► Hub Transport node and select Journaling tab. 3. From the Actions tab and click on New Journaling Rule.
Screenshot 15 –Creating a new Journaling rule 4. Key in a name for the new rule and click Browse. Select the Journal e-mail address, preferably a mailbox within the existing Microsoft Exchange organization, from Active Directory. 5. Configure: Scope – Select whether to journal all email (Global), internal or external email. Journal e-mail for recipient - Select specific recipient(s) for which this journaling rule applies. 6. Ensure that the Enable Rule option is enabled and click New.
Physical HDD 2: Firebird database data store. Physical HDD 3: Mail database indexes. This configuration ensures that different processes are distributed to distinct physical hard disk drives. This eliminates performance loss due to excessive data read/write operations on the same physical hard disk drive. NOTE: You are not required to install any firebird database server to use the firebird database with GFI MailArchiver.
Pre-allocate space for both the data and transaction (log) files, (e.g. 500 MB for data file, and 50MB for transaction file). Set file growth for both data and transaction (log) files to a fixed value in megabytes, not more than 100 MB. Ensure that Maximum file size option is set to Unrestricted file growth for both data and transaction (log) files. 5. Key in a name for the new database in the Name box, for example, 'MailArchiver', and click OK. 4.3.
Screenshot 16 – Enabling the IMAP service 2. Locate the „Microsoft Exchange IMAP4‟ service. Right-click on the service and select Properties. 3. Select Automatic from the Startup type drop-down provided, click Apply, and click Start. 4. Click OK to save settings and close the dialog. Confirm that the service is now running. 5. By default, on Microsoft Exchange Server 2007, IMAP uses SSL to secure the connection.
4.5 Installation procedure 4.5.1 Important notes 1. Ensure that you are logged on as Administrator or using an account with administrative privileges. 2. Save any pending work and close all open applications on the machine. 3. Check that the machine you are installing GFI MailArchiver on meets the system and hardware requirements specified earlier in this chapter. 4.
5. Key in the administrator email address and license key. NOTE: To evaluate GFI MailArchiver, leave the default „evaluation‟ value. Click Next to continue. 6. Click Next to continue by installing GFI MailArchiver to the default folder. For an alternative location, click Change and select a new installation path. 7. Select the website where you want to install the GFI MailArchiver web interface from the Website list.
1. Click Start ► All Programs ► GFI MailArchiver ► GFI MailArchiver and key in username and password of an account with administrative privileges to access the GFI MailArchiver configuration. 2. Click GFI MailArchiver ► Configuration ► Licensing node. 3. Key in or paste the GFI MailArchiver license key you bought in the License key field then click Verify License Key. 4. Click Save Settings. 4.6.2 Configure archiving and user exclude options 1.
NOTE: It is highly recommended to always use a different physical disk from where the Firebird or SQL server data is stored as the index location. 9. Click Finish to finalize setup and Save Settings save new archive store. 4.6.4 Configure the mail servers to archive 1. From the GFI MailArchiver management console, expand Configuration node and click Mail Servers to Archive. 2. Click Add Mail Server. 3. Select the type of mail server that you want to configure (local or remote) and click Next. 4.
Index new archived emails immediately – Emails are indexed as soon as these are received by GFI MailArchiver. This is the default value. Index new archived emails every – Emails are indexed on a specified periodical timed schedule (e.g. every half hour, every hour, etc) Index new archived emails every day at: - Emails are indexed on a daily basis at a specified time. (e.g. daily at 00:30 am) NOTE: Frequent email indexing requires more hardware resources, such as hard disk speed. 4.6.
Screenshot 19 – Microsoft Exchange System Manager 2. Create a new user in Active directory. NOTE: New user does not require a mailbox to be attached. Microsoft Windows Server 2000/2003 o Click Start ► Settings ► Control Panel ► Administrative Tools ► Active Directory Users and Computers. o Expand ► Users node and right click Users ►New ► User. o Key in „First name‟, „Last name‟, „Full name‟ and „User logon name‟ and click Next.
Example: dsadd user CN=masynch,CN=Users,DC=masterdomain,DC=Com -pwd Password1 -disabled no 3. From the Microsoft Exchange System Manager, expand Server node from the appropriate administrative group. Right click on the server and click on Properties. Screenshot 20 – Security tab 4. Access Security tab. Screenshot 21 – Security tab GFI MailArchiver 6.
5. Select a listed user from Group or user names or click Add… to add the user to whom you granted special authority on all user mailboxes. Screenshot 22 – Grant full control to the user 6. In the permissions list, click Allow next to Full Control to grant full control permissions to the user that you just created. 7. If GFI MailArchiver is installed on a domain controller: From Control Panel ► Administrative Tools, select Domain Controller Security Policy.
11. Click Test access to mailboxes button to text access to mailboxes. If test fails, check credentials and retest. 12. Click Add New Policy to create a policy that excludes specific folders from being replicated. Key policy name and click Next. Add folders to exclude and click Next. To apply new policy to selected users only, select Apply for selected users only option and key the users the users to which this folder applies. Click Next and Finish to finalize new policy setup. 13.
8. Key in the credentials for the user with access to all the mailboxes. NOTE: Specify login name in domain\username format. 9. Click Test access to mailboxes button to text access to mailboxes. If test fails, check credentials and retest. 10. Click Add New Policy to create a policy that excludes specific folders from being replicated. Key policy name and click Next. Add folders to exclude and click Next.
Add-ADPermission -Identity $exchangeServer.DistinguishedName -User 'master-domain\masynch' -ExtendedRights msExch-EPI-Impersonation } } Repeat the procedure described above for each mailbox store database required. 5. If GFI MailArchiver is installed on a domain controller: From Control Panel ► Administrative Tools, select Domain Controller Security Policy.
Screenshot 23 – Email sent from webmail to Microsoft Exchange Server email account Screenshot 24 - Email archived by GFI MailArchiver 4. Review the conversations to ensure that emails sent are displayed in GFI MailArchiver. 38 New Installations GFI MailArchiver 6.
Example: o Send an email from a webmail account to an email account which is being archived (e.g. john.doe@companydomain.com). o Select Conversations ► Browse and select the email account to review (john.doe@companydomain.com). o Review the conversation threads listed and locate the email sent from webmail.
Screenshot 25 - Select Group Policy Object Editor 4. Select Group Policy Object Editor snap-in and click Add… Screenshot 26 - Select Domain Policy to edit 5. Click Browse… and select the domain policy to edit. 40 New Installations GFI MailArchiver 6.
6. Select the domain policy and click OK. Click Finish to close „Select Group Policy Object‟ dialog. Click Close to close „Add standalone Snap-in‟ dialog and click OK to close „Add/Remove Snap-in‟ dialog. 7. Select Console Root ► User Configuration, right click Administrative Templates, and select Add/Remove Templates… Screenshot 27 - Locate gfiapps.adm 8. Click Add… and browse for the file gfiapps.adm located in: <\\GFI\MailArchiver\Outlook> 9. Click Open. 10.
Screenshot 28 - Change Server URL 11. From the right pane, double click GFI MailArchiver Server Location policy, select Enabled, and change the server URL. 12. From the Group Policy Object Editor opened in step 4, expand Domain Policy node ► Computer Configuration node ► Software Settings node. 13. Right click Software installation and select New ► Package… Screenshot 29 - Select MAROutlookConnector.msi 42 New Installations GFI MailArchiver 6.
14. In the Open dialog, locate MAROutlookConnector.msi is saved. the share where NOTE: When selecting the location of msi file ensure that this is done through „My network locations‟ so that the share name in GFI MailArchiver includes the full network share location rather than the local path. Screenshot 30 - Select ‘Assigned’ option 15. Choose the deployment option – select Assigned and OK.
Select Console Root ► User Configuration, right click Administrative Templates and select Add/Remove Templates… Click Add… and browse for the file gfiapps.adm located in: <\\GFI\MailArchiver\Outlook> Click Open. 44 New Installations GFI MailArchiver 6.
5. Role-based Installations 5.1 Introduction Role-based Deployment allows for scalability of GFI MailArchiver in large IT infrastructures dealing with heavy email traffic. This is achieved through the deployment of multiple GFI MailArchiver instances on separate servers. Each instance is configured to fulfill diverse roles, to balance workload and collectively help for the smooth running of the email archiving process.
5.2 How role-based deployment works Figure 2 - How Role-based Deployment works The GFI MailArchiver role-based deployment process in a distributed environment involves the following steps: 1. Establish the number of GFI MailArchiver instances required and the role to assign to each instance. 2. Install GFI MailArchiver on each server that will be participating in the deployment. This is a normal installation as described in the previous sections in this manual. 3.
Data Import Service Though there may be a number of GFI MailArchiver instances distributed over the network, this fact is transparent to the administrator when it comes to configuring GFI MailArchiver, since configuration is centralized. Once the deployment process is complete, the administrator does not have to configure individual servers but can carry out all configuration through the GFI MailArchiver management console.
then execute it for the GFI MailArchiver instance with the Storage role, and so on. Launching the Deployment Manager Wizard To launch the Deployment Manager Wizard: 1. From Command Prompt, navigate to: \GFI\MailArchiver\DM\ 2. Key in deploymentmanager.exe and press Enter. Using the Deployment Manager Wizard 1. After launching the Deployment Manager Wizard you are presented with the welcome dialog. Click Next to continue. Screenshot 31 – Selecting roles 2.
Screenshot 32 – Specify Active Directory credentials 4. Specify the Active Directory credentials under which to run GFI MailArchiver services and click Next. NOTE 1: GFI MailArchiver services must run under an Active Directory user account. NOTE 2: Specify an account that has read/write access privileges on the Microsoft Exchange configuration. Screenshot 33 – Apply all configuration settings specified 5. Click Next to initiate the process and apply all specified parameters. GFI MailArchiver 6.
NOTE: During this process all GFI MailArchiver services need to be stopped and re-started. This occurs automatically and may take minutes to complete. 6. Click Finish to finalize your settings and close the Deployment Manager Wizard. Assigning the Central Configuration Service Role Screenshot 34 – Assigning the Central Configuration Service role To assign the „Central Configuration Service Role‟ select the appropriate option from the list of roles in the „Server Role Selection‟ dialog.
Assigning the Data Collection Role Screenshot 35 – Assigning the Data Collection role To assign the „Data Collection Role‟ select the appropriate option from the list of roles in the „Server Role Selection‟ dialog. The server assigned this role collects emails, to be archived, from Microsoft Exchange locations. To achieve maximum performance, assign the „Data Collection Role‟ to a GFI MailArchiver instance residing directly on the Microsoft Exchange server.
Assigning the Storage role Screenshot 36 – Assigning the Storage role To assign the „Storage Role‟ select the appropriate option from the list of roles in the „Server Role Selection‟ dialog. The server assigned this role provides email storage and retrieval services. You can only assign the „Storage Role‟ to one server in the deployment. 52 Role-based Installations GFI MailArchiver 6.
Assigning the Search and Indexing Role Screenshot 37 – Assigning the Search and Indexing role To assign the „Search and Indexing Role‟ select the appropriate option from the list of roles in the „Server Role Selection‟ dialog. The server assigned this role provides email search and indexing services. GFI MailArchiver creates search indexes for each archive store you configure.
Screenshot 38 – Specify the word breaker for the Search and Indexing role You will be prompted to specify the word breaker to use. Word breakers for each language enable the resulting terms to be more accurate for that language. If no word breaker is available for a particular language, the neutral word breaker is used. With the neutral word breaker, words are broken at neutral characters such as spaces and punctuation marks.
Assigning the User Interface and Administration Role Screenshot 39 – Assigning the User Interface and Administration role To assign the „User Interface and Administration Role‟ select the appropriate option from the list of roles in the „Server Role Selection‟ dialog. The server assigned this role enables users to browse/search their archives and administrators to configure GFI MailArchiver through the management console.
Screenshot 40 – Specify User Interface and Administration role settings You will be prompted to specify the authentication method to use (Windows or Forms) to log in to the GFI MailArchiver management console. If more than one server is assigned the Data Collection role, select the Enable server tagging in the Data Sources configuration option. Server tagging allows multiple GFI MailArchiver instances running the Data Collection role to process different mailboxes without interfering with each other.
Assigning the Data Import Service Role Screenshot 41 – Assigning the Data Import Service role To assign the „Data Import Service Role‟ select the appropriate option from the list of roles in the „Server Role Selection‟ dialog. The server assigned this role uploads imported emails to the GFI MailArchiver archive stores. You can assign the „Data Import Service Role‟ to multiple servers in the deployment. GFI MailArchiver 6.
Assigning the User Mailbox Synchronization Role Screenshot 42 – Assigning the Data Import Service role To assign the „User Mailbox synchronization Role‟ select the appropriate option from the list of roles in the „Server Role Selection‟ dialog. The User Mailbox Synchronization role is used to synchronize emails in a user mailbox between GFI MailArchiver and Microsoft Exchange Server. You can configure only one server to run the User Mailbox Synchronization Role in the deployment.
Assigning multiple roles to a server Screenshot 43 – Assigning multiple roles A GFI MailArchiver instance may be assigned more than one role. To assign the required roles, select the appropriate options from the list of roles in the „Server Role Selection‟ dialog. GFI MailArchiver 6.
Identifying the Central Configuration Service Role server Screenshot 44 – Identifying the Central Configuration Service Role server If you are assigning a role other than the „Central Configuration Service Role‟ to a GFI MailArchiver instance, you are prompted to identify the server that has been assigned that role. Click Test connection to verify that the „Central Configuration Service Role‟ server you specified is accessible. 60 Role-based Installations GFI MailArchiver 6.
Identifying the Data Collection Role server Screenshot 45 – Identifying the Data Collection Role server If you are assigning the „User Interface and Administration Role‟ to a GFI MailArchiver instance, but not the „Data Collection Role‟ to the same instance, you are prompted to identify the server with the „Data Collection Role‟. Click Test connection to verify that the „Data Collection Role‟ server you specified is accessible. GFI MailArchiver 6.
Identifying the Storage Role server Screenshot 46 – Identifying the Storage Role server If you are assigning a role other than the „Storage Role‟ to a GFI MailArchiver instance, you are prompted to identify the server that has been assigned that role. Click Test connection to verify that the „Storage Role‟ server you specified is accessible. Identifying the Search and Indexing Role server Screenshot 47 – Identifying the Search and Indexing Role server 62 Role-based Installations GFI MailArchiver 6.
If you are assigning a role other than the „Search and Indexing Role‟ to a GFI MailArchiver instance, you are prompted to identify the server which has been assigned that role. Click Test connection to verify that the „Search and Indexing Role‟ server you specified is accessible. 5.3.1 Recommended deployment scenario Figure 3 - Deployment scenario This is the recommended scenario for a GFI MailArchiver distributed deployment.
Deployment Manager Wizard on each instance‟ section of this chapter. Run the Deployment Manager Wizard in the order as shown in the following table: Server ID order Deployment Manager Wizard Run Wizard to assign the following roles: Central Configuration Service Storage Search and Indexing Data Import Service Run Wizard to assign the Data Collection role and User Mailbox synchronization roles. Run Wizard to assign the User Interface and Administration role 3.
6. Importing/Export emails 6.1 Importing emails GFI MailArchiver enables you to extract emails from various email databases and to import them into the GFI MailArchiver archive stores.
7. Uninstalling GFI MailArchiver 7.1 Uninstall GFI MailArchiver 1. From the Control Panel select Add or Remove Programs or Programs and Features. 2. Select GFI MailArchiver from the list displayed and click Remove or Uninstall. 3. Follow on-screen instructions to uninstall GFI MailArchiver. 7.2 Disabling journaling for Microsoft Exchange Server 2000/2003 1. Select Start ► Programs ► Microsoft Exchange ► System Manager. Screenshot 48 - Mailbox store node properties 2.
Screenshot 49 - Enabling journaling on a Microsoft Exchange mailbox store 3. From the General tab, unselect the Archive all messages sent or received by mailboxes on this store check box. Click OK to save settings. 7.3 Disabling journaling for Microsoft Exchange Server 2007 Disabling standard journaling 1. Select Start ► All Programs ► Microsoft Exchange Server 2007 ► Microsoft Exchange Management Console. 68 Uninstalling GFI MailArchiver GFI MailArchiver 6.
Screenshot 50 – Configuring a Mailbox Database 2. Expand Microsoft Exchange ► Server Configuration ► Mailbox node and click Properties from the Actions pane. Screenshot 51 – Mailbox Database properties GFI MailArchiver 6.
2. Unselect Journal Recipient option. 3. Click OK to finalize setup. Disable standard journaling from the Microsoft Exchange Management Shell In the Microsoft Exchange Management Shell, use the following syntax to disable a journaling rule: Set-MailboxDatabase -JournalRecipient $Null Disable premium journaling 1. Select Start ► All Programs ► Microsoft Exchange Server 2007 ► Microsoft Exchange Management Console. Screenshot 52 – Configuring Journaling rules 2.
8. Troubleshooting 8.1 Introduction The troubleshooting chapter explains how you should go about resolving any software issues that you might encounter. The main sources of information available to users are: The manual – most issues can be solved by reading this manual. GFI Knowledge Base articles accessible from the GFI website Web forum Contacting GFI Technical Support GFI MailArchiver 6.
8.2 Common Issues Issue encountered Solution One of the following error messages is displayed while installing GFI MailArchiver: Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Setup failed to launch installation engine: Access is denied. Error installing Ikernel.exe, access is denied. 1.
8.3 Knowledge Base GFI maintains a Knowledge Base, which includes answers to the most common problems. If you have a problem, please consult the Knowledge Base first. The Knowledge Base always has the most upto-date listing of technical support questions and patches. To access the Knowledge Base, visit http://kbase.gfi.com/. 8.4 Web Forum User to user technical support is available via the web forum. The forum can be found at: http://forums.gfi.com/. 8.
U 9. Index User Interface and Administration Role 55 V Virtual Directory Alias 8, 28 X A x32 See x86 x64 7, 27 x86 7, 27 Active Directory 3, 11, 22, 23, 70 archive 1, 11, 24 ASP.
