Specifications

72  Troubleshooting GFI MailArchiver 6.1 for Exchange - Getting Started Guide
8.2 Common Issues
Issue encountered
Solution
One of the following error
messages is displayed while
installing GFI MailArchiver:
 Error 1720. There is a
problem with this
Windows Installer
package. A script required
for this install to complete
could not be run. Contact
your support personnel or
package vendor.
 Setup failed to launch
installation engine:
Access is denied.
 Error installing
Ikernel.exe, access is
denied.
1. Disable real-time scanning of anti-virus products or any other
software scanning your machine real-time.
2. Ensure that you do not have any software that automatically
removes files from the TEMP directory.
3. Log in the machine with the Domain Administrator account.
4. Download and install the latest version of Windows Scripting Host &
Windows Installer for your Windows Operating System from:
http://www.microsoft.com/downloads/
5. Ensure that the following Microsoft Windows technologies are
installed correctly and not corrupt:
 Microsoft Windows Management Instrumentation (WMI)
 Microsoft Windows Installer
 Microsoft .Net Framework
 Microsoft Data Access Components (MDAC)
6. Ensure that the following system libraries located at
<Windows\System32> are correctly registered:
 urlmon.dll
 Shell32.dll
 Oleaut32.dll
 Shdocvw.dll
 ole32.dll
 Mshtml.dll
 Actxprxy.dll
 Browseui.dll
 Scrrun.dll
To register a library with the operating system, perform the following
steps:
1. Click Start and select Run
2. Type cmd.exe and click Enter.
3. Type „regsvr32 <path & filename of dll>‟
Example: „regsvr32 c:\windows\system32\urlmon.dll‟
Place the installation file in a temporary directory (Example C:\temp)
on the machine where you are installing the GFI product.
Also, check the Distributed Component Object Model (DCOM)
permissions as explained in:
http://support.microsoft.com/default.aspx?scid=kb;en-us;295278
During installation, the
following error is displayed:
 The wizard was
interrupted before GFI
MailArchiver could be
completely installed.
 Your system has not
been modified. To
complete installation at
another time, please run
setup again.
 The wizard was
interrupted before GFI
MailArchiver for
Exchange could be
completely installed.
Cause:
Windows Scripting Host (WSH) is outdated or corrupted.
Solution:
Install latest version of Windows Scripting Host (WSH) and reboot the
machine. WSH can be downloaded from:
http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D94
3-7E4B-4622-86EB-95A22B832CAA&displaylang=en
Emails are not displayed in
their correct folder structure in
Microsoft Outlook when using
GFI MailArchvier Outlook
connector.
Cause:
User mailbox folder structure retrieval not enabled or not working
correctly.
Solution:
Enable user mailbox folder structure retrieval and ensure its correct
functionality. Refer to the Enable mailbox folder structure retrieval
section in this manual for more information.