Product manual

GFI MailArchiver 11 Troubleshooting | 226
ISSUE DESCRIPTION
During installation, the following error is
displayed:
The wizard was interrupted before GFI
MailArchiver could be completely
installed.
Your system has not been modified. To
complete installation at another time,
please run setup again.
The wizard was interrupted before GFI
MailArchiver could be completely
installed.
Cause:
Windows Scripting Host (WSH) is outdated or corrupted.
Solution:
Install latest version of Windows
®
Scripting Host (WSH) and reboot the
machine. WSH can be downloaded from:
http://www.microsoft.com/en-us/download/details.aspx?id=8247
11.6 General Issues
ISSUE DESCRIPTION
GFI MailArchiver fails to authenticate users on load-
ing web interface in Windows
®
Server 2008.
Cause:
Problem caused by use of Forms Authentication and Http errors
module installation in IIS
®
7.
Solution 1:Uninstall HTTP Errors module.
Solution 2:Remove HTTP errors from GFI MailArchiver virtual
directory:
1. Unlock the Custom Errors Module from the server.
a. From IIS
®
Manager, select the server.
b. Double click Modules icon and select
CustomErrorModule.
c. Click Unlock from Actions pane.
2. Remove Custom Error Module from the GFI MailArchiver virtual
directory.
a. Select the GFI MailArchiver virtual directory
b. Select CustomErrorModule
c. Click Remove from Actions pane and YES to
confirm.
Blank page/HTML code/instructions to download
aspx is displayed in browser on loading GFI Mai-
lArchiver
Cause:
ASP.NET
®
not registered with IIS
®
Web Server.
Solution:
Register ASP.NET
®
:
1. From Command Prompt, change directory as follows:
32-bit machines: <Win-
dowsDir>\Microsoft.NET\Framework\<version number>\
For 64-bit machines change to: <Win-
dowsDir\Microsoft.NET\Framework64\<version number>\
2. Key in ‘aspnet_regiis.exe -i’ and press Enter.
Table 94: General issues