Product manual

GFI MailArchiver 11 Troubleshooting | 227
ISSUE DESCRIPTION
GFI MailArchiver fails to authenticate when loading
the web interface: Error 401.
Cause:
This error occurs when the IIS
®
authentication method is not
configured correctly on the GFI MailArchiver server.
Solution:
Verify the IIS
®
authentication method used.
IIS
®
6
1. Navigate to Start > Programs > Administrative Tools >
Internet Information Services (IIS
®
) Manager.
2. Expand <web server name> > Web Sites > Default Web Site,
right click MailArchiver and select Properties.
3. Select Directory Security tab and under Authentication and
access control, click Edit.
4. Check the Enable anonymous access check box.
5. In the Authenticated access area, select the authentication
method to use. Integrated Windows authentication is
recommended.
6. Click OK twice and close Internet Information Services (IIS
®
)
Manager.
IIS
®
7
1. Navigate to Start > Programs > Administrative Tools >
Internet Information Services (IIS
®
) Manager.
2. Expand <web server name> > Sites > Default Web Site and
select MailArchiver.
3. In the Features view, double click Authentication.
4. Click Anonymous Authentication and from the right pane
select Enable.
5. Select the authentication method to use and from the right
pane click Enable. Windows Authentication is recommended.
6. Close Internet Information Services (IIS
®
) Manager.