Product manual

GFI MailArchiver 11 Troubleshooting | 228
ISSUE DESCRIPTION
GFI MailArchiver fails to authenticate when loading
the web interface: Error 4000.
Cause:
This error occurs when another application is installed on the GFI
MailArchiver server, which may be using the same ports required
by GFI MailArchiver.
Solution:
Verify that the default ports used by GFI MailArchiver are not
used by other software:
1. In GFI MailArchiver server, launch Command Prompt.
2. In the command line, type netstat -abn
>C:\netstat.txt. A text file named netstat.txt is created in
C:\.
3. Open netstat.txt and locate the following entries under Proto
column:
TCP 0.0.0.0: 8014 - [MArc.Core2.exe]
TCP 0.0.0.0: 8017 - [MArc.Core.exe]
TCP 0.0.0.0: 8018 - [MArc.Store.exe]
TCP 0.0.0.0: 8019 - [MArc.Search.exe]
TCP 0.0.0.0: 8020 - [MArc.MAIS.exe]
If any of the ports do not correspond with the executable files,
the GFI MailArchiver executable file must be configured to use a
different port. To change a default port:
1. Navigate to Start > Run and type services.msc.
2. Stop all GFI MailArchiver services.
3. Navigate to the GFI MailArchiver installation folder and backup
the following files:
..\Core\bin\MArc.Core.Remoting.exe.config
..\Core\bin\MArc.UMPolling.ExPolling.exe.config
..\Core2\bin\Marc.Core2.exe.config
..\Core2\bin\Marc.Core2.Remoting.exe.config
..\Mais\bin\MArc.MAIS.Remoting.exe.config
..\Mais\bin\MArc.MAIS.exe.config
..\Search\bin\MArc.Search.Remoting.exe.config
..\Search\bin\MArc.Search.exe.config
..\Store\bin\MArc.Store.Remoting.exe.config
..\Store\bin\MArc.Store.exe.config
..\ASPNET\remoting.config
4. Open each .config file listed in step 3 in a text editor, search
for the port number to change and replace by a new port
number.
Example: Search for 8017 and replace by 8117.
NOTE: Ensure that the new port number is not used by any
other application.
5. When changes are made in a .config file, save the file with
encoding set to UTF-8.
6. Click Save to apply changes.
7. When all .config files are updated, restart the GFI MailArchiver
services stopped in step 2.
8. Repeat netstat test in command prompt to confirm that the