Product manual

GFI MailArchiver 11 Troubleshooting | 230
ISSUE DESCRIPTION
2. Importing/exporting displays: “Export
processes paused since no databases are
configured for the GFI MailArchiver Import
Service”
Cause:
No databases are configured in the GFI MailArchiver Import Service
Configuration.
Solution:
Ensure that the GFI MailArchiver Archive store configured within the GFI
MailArchiver Import Service is not a Read-Only archive Store:
1. From GFI MailArchiver, select Archive Stores node.
2. Click Edit Settings Icon next to the Archive store configured in the GFI
MailArchiver Import Service.
3. Ensure that the Do not allow further archiving into this archive store
is not enabled.
3. Importing/exporting displays: “The
number of files in the process queue is
growing large. Export processes have been
paused to give some time to the GFI Mai-
lArchiver Import Service to process the
email backlog.”
Cause:
GFI MailArchiver is not able to archive emails in the databases. This
results in emails backing up in the <\GFI\MailArchiver\MAIS\Pickup> folder.
When the amount of emails in this folder reaches 300, the GFI PST Export
tool is instructed to pause.
Solution:
Check if there are more than 300 files in the
<\GFI\MailArchiver\MAIS\Pickup> folder. If there are, this might indicate
that emails are not being uploaded to Archive Store.
1. Ensure that the GFI MailArchiver directory is excluded from real-time
backup and/or virus scanning software.
2. Ensure that GFI MailArchiver has a stable connection to the database
and that it has enough resources to cope with the load.
3. For SQL Server
®
databases, set the auto-growth settings of both the
data and the transaction log files to a fixed value in megabytes, instead of
a percentage value. Recommended values are 10 Mb for the Transaction
Logs and 100 MB for the Data Files. Also, ensure that the Maximum file size
option for both data and transaction files is left to ‘Unrestricted file
growth’.
4. Ensure that there is enough disk space on the server where the GFI
MailArchiver Import Service is running.