Product manual

GFI MailArchiver 11 Troubleshooting | 231
ISSUE DESCRIPTION
4. Importing/exporting displays: “A large
number of emails have a date that does not
match any of the date ranges covered by
the databases configured. Export processes
suspended indefinitely. Please check the
manual for troubleshooting”
Cause 1:
There are no databases configured in the GFI MailArchiver Import Service
Configuration that cover the date of some emails. Such emails cannot be
stored in any database, and will be stored in the
<\GFI\MailArchiver\MAIS\Unclassified> folder. When the amount of emails
in this folder reaches 500, the email extraction wizard is instructed to
pause.
Solution 1:
Navigate to the ‘Unclassified’ folder.
If any emails in the folder do not need to be archived, you can
delete these emails. GFI MailArchiver Import Service will auto-
matically resume with the processing of other emails.
If any emails in the folder need to be archived:
1. Determine the date range of the unclassified emails.
NOTE: To determine the exact date of the email,
open the .eml file in the ‘Unclassified’ folder, and see
the email header.
2. Modify the GFI MailArchiver Import Service Configuration
archive stores’ date ranges, or create a new archive store
that covers the date range.
NOTE: For instructions on how to set the dates of the
archive stores, refer to the section Configure the GFI
MailArchiver Import Service in the appropriate
scenario of Import and Export Emails chapter in this
manual.
3. Move emails located in the Unclassified folder to the
<\GFI\MailArchiver\MAIS\Queue> folder.
4. The Import Service will automatically proceed with
archiving the emails.
NOTE: For more information and instructions about
emails in the Unclassified folder, refer to the
Unclassified emails chapter in one of the appropriate
scenarios described in the Import and Export Emails
chapter in this manual.
For more information on this solution refer to:
http://go.gfi.com/?pageid=MAR_ImportExportDateRange
Cause 2:
Spam emails are often sent with corrupt mail headers, making it
impossible for the GFI MailArchiver Import Service to determine the date
received for such emails. These emails will be found in the ‘Unclassified’
folder, with an incorrect date.
Solution 2:
It is recommended to delete such emails from the ‘Unclassified’ folder.
5. When exporting PST files, the following
error is displayed: “Either there is no
default mail client or the current mail
client cannot fulfil the messaging request.
Please run Microsoft Outlook
®
and set it as
the default mail client”
Cause:
To export emails from a PST file using the GFI PST-Exchange Email Export
tool Microsoft Outlook
®
version 2003 or higher must be installed on the
same machine.
Solution:
Install Microsoft
®
Office version 2003 or higher.