Product manual

GFI MailArchiver 11 Troubleshooting | 232
ISSUE DESCRIPTION
6. When using the GFI MailArchiver PST-
Exchange Email Export the following errors
are displayed: “Mailbox could not be
opened using current credentials.” “Access
is denied.” “Failed to enumerate folders.”
“The mailbox selected cannot be accessed.
Please check your credentials.”
Cause:
The GFI MailArchiver PST-Exchange Email Export tool uses the credentials
of the logged-on user when run on the Microsoft
®
Exchange Server
machine directly. When the GFI MailArchiver PST-Exchange Email Export
tool is run on a machine that is not the Microsoft Exchange server
machine, you need to specify a username and password. In both cases,
this account needs to have ‘SendAs’ and ‘ReceiveAs’ permissions on the
mailboxes from which emails are to be extracted.
Solution:
Refer to: http://go.gfi.com/?pageid=MAR_ImportExportCredentials for
detailed instructions on how to solve this issue.
11.8 Outlook
®
Connector Issues
ISSUE DESCRIPTION
GFI MailArchiver Outlook Connector shows a
warning sign in Microsoft Outlook
®
right after
installation
Cause:
This behavior is normal. Once you install the GFI MailArchiver Outlook
Connector, it would need to synchronize the emails with GFI
MailArchiver.
GFI MailArchiver Outlook Connector syn-
chronizes and keeps only the last 365 days
worth of emails.
Cause:
By default GFI MailArchiver Outlook Connector only synchronizes and
keeps the last 365 days worth of emails.
Solution:
Default behavior can be modified by changing a special key in the
GeneralSettings.xml configuration file:
1. Close Microsoft Outlook
®
, navigate to:
Windows
®
XP and earlier:
<c:\Documents and Settings\user\Local Settings\Application
Data\GFI\MailArchiver 6\>
Windows
®
Vista:
<c:\Users\userA\AppData\Local\GFI\MailArchiver 6\>
2. Open GeneralSettings.xml file using a text editor.
3. Locate the SynchronizeDaysSpan element and change the value
from 365 (default) to the number of days worth of emails to see in the
Outlook
®
Connector. Example: To view the last 5 years worth of emails
set the line as: <SynchronizeDaysSpan>1826</SynchronizeDaysSpan>
4. Save and close the GeneralSettings.xml file.
5. Delete the local cache from the same directory. This is normally a
long number with FDB extension. If you are not sure which one to
delete, open the StoreSettings.xml and locate the Store ID attributed
with the user whose cache you want to affect.
6. Open Microsoft Outlook
®
and synchronize GFI MailArchiver Outlook
Connector with GFI MailArchiver to enable changes.
Delete this text and replace it with your own content.
GFI MailArchiver search page does not appear
in the Search folder in Microsoft Outlook
®
2007
Cause:
In Microsoft Outlook
®
2007, the home page setting is disabled for non-
default stores. The GFI MailArchiver Mailbox is a non-default store, and
is therefore affected by this policy.
Solution:
Refer to the Microsoft KBase below for more details on how to solve
this issue:
http://support.microsoft.com/kb/923933
Table 96: Outlook
®
connector issues