manual

106  Troubleshooting and support Getting Started Guide
install to complete could not
be run. Contact your support
personnel or package
vendor.”:
 “Setup failed to launch
installation engine: Access is
denied.” or:
 “Error installing Ikernel.exe,
access is denied.”
5. Ensure that the following Microsoft Windows technologies are
installed correctly and not corrupt:
 Microsoft Windows Management Instrumentation (WMI)
 Microsoft Windows Installer
 Microsoft .Net Framework
 Microsoft Data Access Components (MDAC)
6. Ensure that the following system libraries located at
<Windows\System32> are correctly registered:
 urlmon.dll
 Oleaut32.dll
 ole32.dll
 Actxprxy.dll
 Shell32.dll
 Shdocvw.dll
 Mshtml.dll
 Browseui.dll
 Scrrun.dll
To register system libraries perform the following steps:
a. Click Start and select Run
b. Key in: cmd.exe
c. Key in: regsvr32 <path & filename of dll>
Example: regsvr32 c:\windows\system32\urlmon.dll
7. Place the installation file in a temporary directory on the server
where you are installing the GFI product and retry installing GFI
MailEssentials.
8. Check Distributed Component Object Model (DCOM)
permissions as explained in:
http://support.microsoft.com/default.aspx?scid=kb;en-us;295278
NOTE: For more information on how to resolve common Windows
Installer problems refer to:
http://support.microsoft.com/default.aspx?scid=kb;en-us;555175
9.3 Knowledge Base
GFI maintains a comprehensive Knowledge Base repository, which
includes answers to the most common installation problems. In case
that the information in this manual does not solve your installation
problems, next refer to the Knowledge Base. The Knowledge Base
always has the most up-to-date listing of technical support questions
and patches. Access the Knowledge Base by visiting:
http://kbase.gfi.com/
9.4 Web Forum
User to user technical support is available via the GFI web forum.
Access the web forum by visiting:
http://forums.gfi.com/.