Warranty Guide

GhostBed, Inc. will repair or replace any GhostBed mattress
from the original owner should it be defective due to faulty
workmanship or structural defects, at our option and subject
to the limitations and conditions described in this warranty.
THIS LIMITED WARRANTY COVERS:
Any visible and lasting indentation (Body impression)
greater than one (1.0) inch not associated from a sag in the
foundation, box springs, or platform (mattress support); and
any physical aw in the mattress causing the material to
split or crack, despite normal usage and proper handling.
WHAT IS NOT COVERED:
This limited warranty does not cover any normal increase or
decrease in the feel or any normal decrease in the recovery
feature of the GhostBed material, neither of which aect the
performance or pressure-relieving qualities of the mattress. Nor
changes in the cooling properties of the mattress which may
decrease over time with use and exposure to the environment.
LENGTH OF WARRANTY:
• During the rst ten (10) years of original ownership, if
the mattress is deemed defective, GhostBed, Inc. shall
be responsible for the repair or replacement costs of the
mattress except for any handling or transportation costs
associated with repairs or replacements.
• Years 11 through 25 we will, (at our option), repair the
mattress at a handling cost to the original owner, or
replace the mattress at a prorated charge to the original
owner plus transportation costs. If we replace the
mattress, the prorated replacement charge will depend
on when the mattress is replaced.
• If the mattress is replaced during the eleventh year of
this warranty, the prorated replacement charge the
original owner pays will be fty (50) percent of the
original purchase price.
• If the mattress is replaced after the eleventh year but
before this warranty expires, the prorated charge the
original owner pays will increase ve (5) percent per year
in years 12 -15, 4% years 16 – 20, 1% years 21-25 of the
prorated period (i.e. 55% of the original purchase price).
• GhostBed, Inc. mattresses are designed to be used on
a rm, solid-surface, standard mattress foundation or
boxspring or adjustable bed base (mattress supports).
This warranty is contingent and based on tests conducted
on “sets” that consist of our mattresses and acceptable
mattress supports as noted above.
In order for this limited warranty to be valid, you MUST:
• Register your product with GhostBed (www.GhostBed.com)
within 30 days of purchase for this warranty to be valid.
• Be the original consumer or purchaser. Coverage terminates
if you sell or otherwise transfer the GhostBed mattress.
• Have purchased the GhostBed mattress from an authorized dealer.
• Provide proof of purchase via copy of original store receipt
reecting proof of purchase date, place of purchase and
purchase price.
• Contact the retail store or dealer where you purchased your
GhostBed mattress. If the dealer determines that a warranty
problem exists, GhostBed will either replace or authorize the
dealer to repair the defective product.
IF AN INAPPROPRIATE FOUNDATION, PLATFORM BEDFRAME USING
A SLAT BASE WHICH ARE MORE THAN 4” APART (MATTRESS SUPPORTS)
ARE USED WITH THIS MATTRESS, SUCH USE MAY VOID THIS WARRANTY
AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
GhostBed, Inc. may require proof of the type and quality of the mattress
support used with the mattress SHOULD THE ORIGINAL OWNER PROCESS
a claim under this limited warranty.
The outer mattress cover is warranted for one (1) year from the date
of original purchase against faults in material or workmanship. If the
mattress, foundation, or cover is physically abused, damaged, soiled,
burned, cut or torn, this warranty is void.
This warranty is valid only for the original purchaser of the product.
An original purchaser is one who purchased the product directly from
GhostBed, Inc. or an authorized dealer of GhostBed, Inc. If you are not the
original purchaser of this product, you take it “as is” and “with all faults.”
Proof of original purchase is required in order to be eligible to make
a valid claim under this warranty.
This limited warranty provides the original mattress purchaser specic legal
rights, one may enjoy additional rights based upon one’s domicile state.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION:
Certain material in your new GhostBed mattress is temperature
sensitive material; therefore the ambient room temperature may
aect the mattress feel. Very warm or humid weather may make
the mattress feel extra soft, while very cold weather may render the
mattress somewhat rmer. A bedroom temperature between 65° - 75°
Fahrenheit will generate the proper feel. Your mattress is new and it
may take some time for you to get comfortable with its new feel. After
a reasonable amount of “break-in” time, if you are still not as
comfortable as you would like, try adding or removing a conventional
mattress pad, this may alter the feel slightly and give you just the
comfort level you are looking for.
Certain material in your new GhostBed mattress may, through the
manufacturing process, have a minor odor when the mattress is rst
opened. This odor is harmless and will dissipate after a few days upon
removal from the packaging.
GhostBed, Inc.
25-Year Limited Warranty
®
Please visit us at www.GhostBed.com and enter your email to get updates on
product information and like us at www.facebook.com/GhostBed.
You may contact GhostBed Customer Service by calling 855-855-4499; email [e-mail]; or mail to:
GhostBed, Inc., 7143 West Broward Blvd. Plantation, FL 33317