User’s Manual for the ATS E6501S For use with Internet Phone service by SunRocket Expandable DECT 6.0 Cordless Internet Phone with Adapter and Router Built In Specific instructions for the addition of expansion handsets (model E6502S) may be found on page 72???.
Table of Contents Important Safety Instructions.............................................................................................. 4 Safety Instructions for Handset Battery Pack ..................................................................... 5 FCC Statement .................................................................................................................... 5 Package Includes (Parts List) for E6501S (Master unit) ....................................................
Audible Alerts................................................................................................................... 44 Troubleshooting ................................................................................................................ 45 Consumer Information ...................................................................................................... 46 Limited Warranty........................................................................................................
Important Safety Instructions BEFORE USING YOUR TELEPHONE EQUIPMENT, BASIC SAFETY PRECAUTIONS SHOULD ALWAYS BE FOLLOWED TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSON, INCLUDING THE FOLLOWING 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Safety Instructions for Handset Battery Pack CAUTION: There is a danger of explosion if the battery is incorrectly replaced. Use only an approved battery pack in the handset of your Cordless Telephone. To reduce the risk of fire or injury, always do the following when replacing, discarding, or charging battery, when handling the batteries, be careful not to short the battery with conducting materials such as rings, bracelets, and keys. The Battery or conducting material may overheat and cause burns.
Package Includes (Parts List) for E6501S (Master unit) • • • • • Master Base Handset Ethernet cable Battery pack 7V Switching Power adapter Package Includes (Parts List) for E6502S (Handset + Charger only) • • • • Handset Battery pack Charger 9VDC Power adaptor SPECIAL ATTENTION TO E6502S (Handset + Charger only) • • The handset works ONLY if you have purchased an ATS master unit (model E6501S) To register the new handset to the master base, please refer to the section “Registration of Expansion Handse
Handset and Base Layouts 1 2 3 4 5 6 7 8 Keypad (0-9; *; #) Program Handsfree (Speakerphone) Delete/Clear Navigation Keys LCD Receiver Message Waiting Indicator 9 10 11 12 13 14 15 16 - Page 7 - Redial/Pause End Call (Onhook) Cancel Start Call (Offhook) Intercom Voice Mail Microphone Flash
17 18 Charge Cradle Page Key 19 20 - Page 8 - In Use Indicator Message Waiting Indicator
Handset LCD Display 1. In Service icon (displayed when Handset is ‘in range’ of the Base) 2. Off Hook icon (displayed when Handset is on an external or intercom call) 3. Caller ID Time 4. Caller ID Date 5. Key lock icon (displayed when user locks the keypad) 6. Battery icon (battery level is shown) 7. Ringer OFF icon (displayed when user turns the ringer off) 8. Microphone Mute icon (displayed when microphone is set to mute) 9. Speakerphone icon (displayed when speakerphone is on) 10.
Chapter 1: Introduction Your E6501S package should include these items: • • • • • • • • • • E6501S base unit One Cordless handset One 3-meter Ethernet cable 7V switching Adapter User Guide and Safety Instructions SunRocket install steps SunRocket service plan and features SunRocket subscriber agreement American Telecom warranty card SunRocket 911 information This user guide explains the basic steps for setting up, configuring, and operating the telephone features of the E6501S: • Chapter 2: Connect the E
Chapter 2: Connect the E6501S Overview The rear panel of the E6501S base is where both power adaptor and Ethernet cables are connected: LAN WAN 7V DC The LAN (Local Area Network) port is where you connect the cable to your PC. The WAN (Wide Area Network) port is where you connect the cable to your cable or DSL modem. The 7V DC port is where you connect the cable from your 7V switching adapter. The best way to connect the E6501S depends upon your pre-existing network configuration.
If you already own a router and you would like to continue using it, it is possible to put E6501S in a series connection with the existing router as shown in below diagram.
Connecting Your Hardware Together 1. Before you begin, make sure all of the hardware you will be connecting is powered off. 2. Connect an Ethernet cable from the DSL or Cable modem (which may have an integrated router) to the WAN port on the back of the E6501S. 3. If you have a PC to connect to the E6501S, connect an Ethernet cable to the LAN port on the back of the E6501S and the other end of the cable to the LAN port on your PC’s Ethernet adapter. 4.
Chapter 3: Setup the Handset Follow these steps to install your battery and attach the optional belt clip: 1. Open the battery compartment by sliding the cover down. 2. Plug the Battery Pack connector into the Handset socket, then place the battery pack and wires in the compartment. 3. Slide the battery cover back into place. 4. Place the handset in the base unit to begin charging. The unit should charge for 12 hours before first use.
Chapter 4: Configure your PC Overview The instructions in this chapter will help you configure each of your computers to be able to communicate with the E6501S. If you are re-using an existing router, please skip ahead to the section, “Connect E6501S behind an existing router” later in this chapter. To communicate with the router in the E6501S, your PCs must be configured to obtain an IP address automatically from the E6501S. This IP address helps the computer communicate across the Internet.
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4. Remove any Installed gateways by clicking on the Remove button and then click on OK. 5. Click the OK button again. Windows may ask you to take additional steps at this point. 6. Finally, restart your PC if you have not already done so. Configuring Windows 2000 PCs These instructions assume you are running windows XP with the default interface. If you are using the Classic Interface, please follow the instructions for Windows 2000. 1.
2. Click the properties icon to see the window below and then select the item “Internet Protocol (TCP/IP)” from the list. 3.
4. Select the items “Obtain an IP address automatically” and “Obtain DNS server address automatically” and then click OK. Click OK or Close button again to complete the setup. Configuring Windows XP PCs These instructions assume you are running windows XP with the default interface. If you are using the Classic Interface, please follow the instructions for Windows 2000. 5. Find the Local Area Connection Status screen by clicking the Start button and then click on Control Panel.
6. Click the properties icon to see the window below and then select the item “Internet Protocol (TCP/IP)” from the list.
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8. Select the items “Obtain an IP address automatically” and “Obtain DNS server address automatically” and then click OK. Click OK or Close button again to complete the setup.
Integrated Cable Modems/Routers Some service providers are now providing an integrated modem/router with their service. As long as the LAN ports on this router are configured to provide DHCP to devices that are plugged into it, you can simply plug the E6501S into the modem/router and it should work as the E6501S defaults to using DHCP on its WAN interface. If DHCP is not enabled on the modem/router’s LAN port, it should be enabled so the E6501S is able to obtain an IP address.
Connect E6501S behind an existing router If you decide to use the existing router connecting to your computer(s), follow the instructions provided with your router to enable DHCP service on the LAN interface of the router so that the E6501S is able to communicate with your router automatically. Since your computer(s) are still connected directly to your old router, you shouldn’t have to change their configuration.
Chapter 5: Configure E6501S router This chapter will show you how to configure the router in your E6501S so that you may gain access to the Internet through your ISP (Internet Service Provider). Your ISP will have provided information on how your PC should be configured for Internet Access. If you are replacing an existing router, you may be able to copy the required information from the setup screens of that router. You will use this information to properly setup the options that are described below.
If user name and password is input correctly, the Status page will come up and it shows the quick summery of the E6501S. 4.
5. From the WAN Config choose the type of connection provided by your ISP: DHCP, Static IP, or PPPoE. 6. Follow the appropriate step below for your connection type a. For DHCP connections: - Select DHCP. - click on Apply and go to Step 7. b. For Static IP - Select Static - Enter the IP address, Subnet Mask, Gateway, Primary DNS, and Secondary DNS provided by your ISP. - Click on Apply and go to Step 7. c. For PPPoE - Select PPPoE. - Enter the PPP User Name and PPP Password provided by your ISP.
Chapter 6: Advanced Configuration of E6501S This chapter will provide instructions on all of the configuration options available for your E6501S’s router. A detailed description of every option that can be configured is provided in the following sections. Status Select the Status menu item at the left of the screen and the screen below will appear: It provides user a summery of production information, network settings, VoIP settings and registration status.
- IP Address: This is the IP address assigned to the LAN port on your E6501S. The factory default value for this address is 192.168.10.1. This is the address that will be entered to access the configuration web pages. If you change this value you must use the new address to access the configuration web pages. - MAC Address: It displays the physical MAC address of the LAN port. SIP - SIP Proxy: It shows the provisioned SIP proxy provided by your SIP provider which is used by E6501S for all VoIP calls.
Spoofed MAC Address: Some ISPs require the device connected to the cable or DSL modems to use a specific MAC address. You can enter a value in this field to force the E6501S to use the MAC address you specify on the WAN port. Static, DHCP, PPPoE: These are the connection methods that the E6501S WAN port uses to obtain IP address. Only one of these connection methods can be selected at a time. DHCP - Host Name: Some ISPs need to have the host name field populated with this value when a DHCP request is made.
- Password: Enter in this field the PPP Password that was provided by your ISP. This user name is used to authenticate the PPP session with the ISP. - Keep Alive: Select this option if you would like to keep your PPPoE session active at all times by using a Keepalive timer. This would be useful if its important that you have very low latency responses to internet requests at all times. Otherwise, your PPPoE session may timeout and it may take a second or two to reconnect.
Chapter 7: Voice Features and Operations The following sections will help you understand how to use the many features on the cordless handset to help you get the most out of your system. The E6501S can support up to 5 cordless handsets (Model E6502S). Basic Operation After you configure your E6501S for the first time (See Chapters 2-7 for more information) the E6501S will contact SunRocket over your internet connection.
MU S T R E G I S T ER H ANDS E T Refer to the section of registering a handset for more information on how to proceed. Making VoIP calls Making VoIP calls can only be performed when the handset is in range of the base to which it is registered. to make a VoIP call. The icon will display to indicate E6501S in phone on Press mode. ‘IP-1’ or ‘IP-2’ will be shown to indicate the VoIP call session.
00 : 00 075526069088 TALK If you have other handsets subscribed to the same base, it will show “extension in use” to indicate the VoIP line is in use. 1 0 : 2 8 MA 1 8 / 1 2 E X T ENS I ON I N USE Pre-dialing You may enter the number before pressing 10 : 28 1 2 34 5 6 7 A M , as shown: 18 / 12 • Press Del to delete the last digit entered. Press and holding the Del key will remove all the digits and return the handset to IDLE mode. • After the desired number is entered, press to dial out.
• Use and keys to view the previous/next number. • Use and • If the redial number matches a phonebook entry, the phonebook name will be shown in the redial list. • Press the keys to browse the number exceeding the LCD. key to dial the selected number. Recalling a number from the phone book directory To retrieve the number stored in the phone book memory during standby mode, press the key. This will immediately place the user in phonebook review mode.
1 0 : 2 8 MA 1 8 / 1 2 I N COM I NG I P CA L L • If the network provider supports caller ID, the caller’s number or name will be shown. 1 0 : 2 8 MA 1 8 / 1 2 T ON Y SM I T H 1 2 3 - 4 5 67 • Press to answer the call while handset is ringing. 00 : 01 T ONY TALK • An incoming call can also be answered by lifting the handset from the base of charging cradle. This is called the auto-answer function.
• If the selected handset is idle, it will ring indicating the intercom call. • If the destination handset can not accept the call the display will show busy as in the following: Ha n d s e t 2 I S BUS Y Receiving internal Call When receiving an internal call, the handset will ring. “INTERCOM” will be shown on the display, along with the name of the handset trying to call you. 1 0 : 2 8 MA 1 8 / 1 2 I N T ERCOM Ha n d s e t 1 Press to answer the internal call.
Joining two external calls If a handset is on a VoIP call and has another VoIP call on hold, it is possible to conference the two VoIP calls. • Press the PROG key, this will bring up the call control menu. 05 : 20 C A L L CON T ROL > H OL D • Select the CONFERENCE option, and press PROG. The two external calls will be combined into 1. The word CONF will be displayed to indicate the joining calls status. 05 : 36 TALK Notes: A conference call can not be transferred or forwarded.
05 : 20 C A L L CON T ROL >Togg l e Pressing PROG again to confirm placing the current call on hold, and the handset will change to the second line and ready to make another external call. The handset can return to the first call by selecting the TOGGLE option in the call control menu again. Mute During a call, the microphone can be muted by pressing DEL key. After the function is selected, the icon will be shown on the display.
05 : 28 T ONY TA L K Changing Volume During conversation (internal and external call), the ear-piece volume can be adjusted by and key. There are 6 levels for the volume adjustment and they are pressing the shown temporarily on display when volume is being changed. Level 0 is the ringer off. key to increase the level and the key to level 5 has the highest volume. Use the decrease the level. 05 : 30 T ONY V OL U ME : [ ] After a few seconds the display would return to normal conversation mode.
If, however, the low battery condition is detected when a call is active, a low-battery warning tone can also be heard from ear-piece every 30 seconds, and the empty battery sign is shown. The current call connection will continue until the call is terminated, or the handset battery dies, at which time the call will be disconnected. Out of range warning will flash on the When a handset is too far away from a base station, the antenna icon display.
Note Pressing the page key on the base, or any key in the handset, can stop the page tone and paging display. • The base will automatically stop the paging after 30 seconds. • Base Unit Status Indication The base unit is equipped with an Message Waiting indicator (a red LED), which is turned on the base is powered on. When there is unplayed voice message(s) in mailbox, this indicator will flash. Once the mailbox number is dialed, this indicator will stop flashing.
Audible Alerts The handset provides a number of audible indications. Out of Range: ●The handset emits one triple-beep after being out of range of the base for at least 1 minute. Low Battery: ●The handset emits a double-beep two times (separated by 1 minute) in the earpiece when you are on a call. ●The handset emits a double-beep two times (separated by 1 minute) when in idle (on-hook) mode. Charging: ●The handset beeps when correctly placed in the charger.
Troubleshooting The E6501S uses your existing broadband Internet connection for placing and receiving calls. For successful operation it must be able to communicate with your modem or home router without error. The most common indication of an error is that you do not hear dial tone after you push the Talk button on the handset, and the display says “No Line”. Please check the following before contacting SunRocket for additional help: 1. 2. 3.
Consumer Information 1. 2. 3. Please follow instructions for repair (e.g. battery replacement section); otherwise do not change or repair any parts of the device except those specified. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. This equipment is hearing aid compatible.
Limited Warranty WHAT DOES OUR WARRANTY COVER? • Any defect in material and workmanship. FOR HOW LONG AFTER THE ORIGINAL PURCHASE? • To the original purchaser only – ONE YEAR. WHAT WILL YOUR SERVICE PROVIDER DO? • At our option, repair or replace your unit. HOW DO I ARRANGE FOR SERVICE, WHETHER IN OR OUT OF WARRANTY? • Call ATS Customer Support for Return Authorization at 1-888-928-7746. • Carefully pack your unit. Include all accessories provided with the product.
