User's Manual

22 EN
9 Troubleshooting
Warning
• Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requestingservice.Iftheproblemremains
unsolved, go to the Philips web site (www.
philips.com/welcome). When you contact
Philips, ensure that the apparatus is nearby
and the model number and serial number are
available.
No power
• Make sure that the AC power plug of the
audio adapter is connected properly.
• Make sure that there is power at the AC
outlet.
• Check whether the audio adapter is in
standby mode (see 'Connect power and
switch on' on page 8).
No sound
• Check whether the audio adapter is
correctly connected to your audio system.
• Check whether your audio system is
powered on.
• Check whether the audio adapter is muted
or the streamed music is still buffering. The
system status indicator blinks green when
the audio adapter is muted or during music
buffering. If the audio adapter is muted,
adjust volume on the SpeakerSet app or
on the audio adapter directly.
• Check the Wi-Fi network connection.
Set up the network again if needed (see
'Connect SW100M to your home Wi-Fi
network' on page 9).
• If there is no sound from a speaker in a
group, check whether the speaker is out of
range. You can check whether the wireless
connection of the speaker is poor on the
app screen directly.
No response from the speaker
• Restart the audio adapter, and then set up
the Wi-Fi network for the audio adapter
again (see 'Connect SW100M to your
home Wi-Fi network' on page 9).
• Disconnect and reconnect the AC power
plug to switch on the speaker again.
• If there is no sound from a speaker in a
group, check whether the speaker is out of
range. You can check whether the wireless
connection of the speaker is poor on the
app screen directly.
How can I recongure the Wi-Fi settings?
• Reset the speaker (see 'Restore factory
settings' on page 19), and then congure
the Wi-Fi settings again (see 'Connect
SW100M to your home Wi-Fi network' on
page 9).
Occasional breaking of music streaming
Do one or all of the following:
• Move SW100M closer to your Wi-Fi
router.
• Remove any obstacles between SW100M
and your Wi-Fi router.
• Avoid using Wi-Fi channel which is
overlapped by the nearby Wi-Fi network.
• Check if your network speed is fast enough
(in cases where multiple devices share the
same router, the wireless performance may
be affected). Turn off the other devices
connected to your home router.
• Enable the Quality of Service (QoS)
option (if available on the Wi-Fi router).
• Turn off other Wi-Fi routers.
No response from the audio adapter
• Restart the audio adapter, and then set up
the Wi-Fi network for the audio adapter
again (see 'Connect SW100M to your
home Wi-Fi network' on page 9).
• Disconnect and reconnect the AC power
plug to switch on the audio adapter again.
• If there is no sound from a speaker in a
group, check whether the speaker is out of
range. You can check whether the wireless
connection of the speaker is poor on the
app screen directly.