User's Manual

31
Chapter 4 Troubleshooting
This troubleshooting guide lists questions and possible solutions to some common
problems which you may encounter while installing or using GIGABYTE Wireless USB
STICK Adapter.
 Cannot Enable 802.1x, WPA or WPA-PSK
 Windows XP / 2000:
1. Run the AegisI5.exe file found on the GN-WBKG installation CD.
2. Click “Install”.
 Windows 98SE / ME:
1. Run AegisI2.exe file found on the GN-WBKG installation CD.
Click “Install”.
 Connect to the other Wireless Ethernet card
 Check if the other Wireless Ethernet card has been removed before inserting the
GN-WBKG Wireless Ethernet card to ensure if it is working.
 Cannot Establish Connection to a Wireless Network
 Make sure the SSID for the Wireless USB STICK Adapter is the same as the
wireless access point or wireless router.
 Make sure the security settings are the same as that of wireless access point /
router. If WEP or WPA encryption is enabled, check if the WEP or WPA keys for
the GN-WBKG match.
 Check that the MAC address of the Wireless USB STICK Adapter is included in
the access point/router’s Authorization Table.
 Can Connect to an Access Point, but Cannot Access the Internet
 Make sure the security settings are the same as that of wireless access point /
router. If WEP or WPA encryption is enabled, check if the WEP or WPA keys for
the GN-WBKG match.
 Verify the network settings (IP address, subnet mask, gateway, and DNS) of your
computer.
 Check that the proxy server of the WEB browser is correctly set.
 Poor Link Quality and Weak Signal Strength
 Keep the Wireless USB STICK Adapter away from microwave ovens and large
metal objects to avoid radio interference.
 Locate the Wireless USB STICK Adapter as near to the access point as possible.