User's Manual

25
Chapter 4 Troubleshooting
This troubleshooting guide provides answers to some common problems which you may
encounter while installing or using GIGABYTE WLAN card products.
These problems requires simple troubleshooting that you can perform by yourself.
Contact the WLAN Technical Support if you encounter problems not mentioned in this
section.
u You are “802.1x”, “WPA” and “WPA-PSK” can not be selected
l If the utility shows the following window and the security option “802.1x”, “WPA”
and “WPA-PSK” can not be selected.
l Windows XP and Windows 2000:
1. Insert the CD.
2. Launch the program at \WPA\Win2kXP\AegisI5.exe
3. Click Install
l Windows 98SE:
1. Insert the CD.
2. Launch the program at \WPA\win9x\AegisI2.exe
3. Click Install
l Windows ME:
1. Right click on “Network Place”
2. Click “Add”
3. Select “Protocol” and click “Add”
4. Click “Have Disk”
5. Select the directory \WPA\WPA_FIX_ME
6. Reboot
u I cannot connect to an AP
l Check if the WLAN has the some Service Set Identifier (SSID) as that of The AP.
l Check if the WLAN card and the AP have the same Encryption. if WEP or WPA
encryption is enabled, set the same WEP or WPA keys for the WLAN and AP.
l Check if the MAC address of the WLAN card is added in the AP Authorization
Table. Inquire this with your LAN administrator.
u I can connect to an AP but I cannot connect to the internet
l Check if the WLAN card and the AP have the same Encryption. if WEP or WPA