User's Manual

57
Gigaset C300-C300A / Master EN / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 16.04.2010
Version 4, 16.09.2005
Questions and answers
If you have any queries about the use of
your telephone, visit our website at
www.gigaset.com/customercare
for assistance 24/7.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is empty.
¥ Charge the battery or replace it
(¢ page 13).
"Base" flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base's range is reduced because Eco
Mode is activated.
¥ Deactivate Eco Mode (¢ page 47) or
reduce the distance between the handset
and the base.
3. The base is not switched on.
¥ Check the base power adapter
(¢ page 11).
4. Handset has not been registered with the
base or has been de-registered.
¥ Register the handset (¢ page 48).
Handset does not ring.
1. The ringer is deactivated.
¥ Activate the ringer (¢ page 53).
3. The phone only rings if the phone number
has been transferred.
¥ Activate the ringer for unknown calls
(¢ page 53).
You cannot hear a ringer/dialling tone from the
fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (¢ page 67).
Each incoming call resets the date/time incor-
rectly.
The date and time are sent via e.g., your network
provider, a router or PABXs during calling line dis-
play. This data may be incorrect.
¥ Set the date/time correctly e.g. on the router
or PABX.
¥ Do not automatically copy the date/time
¢ page 16.
The connection always terminates after
approx. 30 seconds.
Repeater activated/deactivated (¢ page 54).
¥ Activate/deactivate the handset (¢ page 22).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000 (¢ page 55).
Forgotten the system PIN.
¥ Reset the system PIN to 0000 (¢ page 55).
The other party cannot hear you.
You pressed the mute key v during a call.
The handset is "muted".
¥ Unmute the microphone (¢ page 29).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification (CLI).
Refer to the notes on calling line display
(¢ page 28).
You hear an error tone when keying an input.
Action has failed/invalid input.
¥ Repeat the process.
Watch the display and refer to the user guide
if necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for pulse dialling.
¥ Set your PABX to tone dialling.