Manual

Template Module, Version 2.2, 15.11.2022 / Version - 29.11.2022

Interactive Voice Response (IVR)

Gigaset Fusion / LUG IE-UK-International en / A31008-XXXXX-XXXX-X-XXXX / answering_m.fm / 12/16/22

Interactive Voice Response (IVR)

You can set up two Interactive Voice Responses. This means you direct questions automatically

to a caller that they answer using the Select key. Depending on the answer, the caller either

receives certain information or the call is forwarded to an extension or answer machine. Ques-

tions and information are saved as announcements in the system.

In Web user interface

 Settings Telephony Voicemails Interactive Voice Response (IVR) ... IVR

already configured are displayed with names, incoming and outgoing numbers

Setting up Interactive Voice Response

 Settings Telephony Voicemails Add Interactive voice menu ... The IVR

setup wizard is started

or: Wizards IVR

 Enter IVR name Select an internal number for IVR from the list Select numbers for

incoming and outgoing calls from the lists Next

 Select an already saved announcement or record a new announcement Select the delay

time for the announcement Next

 Define the IVR sequence

Define more keys: Click Add a Key Enter settings Next

 Specify what happens if no caller entry is detected:

An announcement is played and repeated a maximum of three times. The set action is then

carried out: Hangup (default) / Play audio file / Go to extension / Repeat announcement /

Voicemail

 Next . . . The settings are displayed again Finish

Enabling/disabling IVR:

 Click the switch ( = enabled)

Changing the settings:

 Click Change settings Save

Delete IVR:

 Click Confirm with Ok

To prevent misconfiguration, only the numbers that are freely available and not

already used in other groups or devices are displayed.

 Select the key to be pressed by the caller to trigger a certain action

Then

 Select the action to be carried out when the caller presses the key (Play

audio file / Hangup / Go to extension / Repeat announcement /Voice-

mail)

Value Depending on the selection in the Then column. If you select Go to extension

enter the internal number of the extension; if you select Voicemail select an

answer machine from the list.