Operation Manual

Gigaset A510 IP / Australia / A31008-M2230-C401-1-7643 / CC.fm / 4/4/12
Version 5, 23.09.2008
20
Customer service & product warranty
If it is necessary to have the product serviced, the customer service representative will inform you
of the product return process. If it is necessary to have the product serviced under warranty in both
Australia and New Zealand you will need to return the product to your place of purchase. If this is
not possible please call the relevant Technical Support line listed in this document whereby the
customer service representative will inform you of the product return process. Except as explicitly
stated in this document, all other expenses with regard to claiming Product Warranty shall be
borne by you.
Please ensure that:
1. You provide proof of purchase;
2. Your product is suitably packaged; and
3. You have included all components from the original purchase.
In Australia and New Zealand the product will be serviced within ten business days after the defec-
tive product is received by the authorised agent.
Any and all warranty services referred to under this Product Warranty will be provided
> In Australia by CommsPlus Distribution, Unit 3a, 100 Station Street, Nunawading, Victoria, 3131
Phone: [phone], and
> in New Zealand by Atlas Gentech (NZ) Limited, 76 Carbine Road, Mt Wellington, Auckland 1741
Phone: [phone].
Subject to your Statutory Rights:
1. Any claim under this warranty is limited to the cost of repair or replacement of the product; and
2. If the goods are found to be in sound working order by the authorised service centre, you may
be charged a fee for service and for any other direct costs associated with having the product
delivered for service.
Replacement or repair services are only offered for products purchased in Australia and New Zea-
land that bear Gigaset Communications GmbH local registered N Number and Telepermit mark-
ings.
Please have your proof of purchase ready when calling.
IMPORTANT NOTICE
Under power failure conditions, this telephone may not operate.
Please ensure that a separate telephone, not dependent upon local power, is available for
emergency use.