User Guide

30
Troubleshooting
A58H / USA EN / A31008-M2055-R301-1-6019 / appendix.fm / 06.07.2010
Version 4, 29.10.2007
Troubleshooting
If you have any questions about the use of
your telephone, you can contact us at any
time at www.gigaset.com/service
.
The table below contains a list of common
problems and possible solutions.
Appendix
Caring for your telephone
Wipe the charger and handset with a damp
cloth (do not use solvent or a microfiber
cloth) or an antistatic cloth.
Never use a dry cloth as this can cause static.
Contact with liquid
If the handset should come into contact with
liquid:
1. Switch the handset off and remove the
battery immediately.
2. Allow the liquid to drain from the hand-
set.
3. Pat all parts dry, then place the handset
with the battery compartment open and
the keypad facing down in a dry, warm
place for at least 72 hours (not in a mi-
crowave oven, convection oven, etc.).
4. Do not switch on the handset again un-
til it is completely dry.
When it has fully dried out, you will usually
be able to use it again.
The display is blank.
1. The handset is not on.
¥ Press and hold the End Call key a.
2. The batteries are dead.
¥ Charge or replace the batteries
(
¢page 7).
"
Base" flashes in the display.
1. The handset is outside the range of the base
station.
¥ Move the handset closer to the base sta-
tion.
The base station's range is shorter because
Eco Mode mode is activated.
¥ Deactivate Eco Mode (¢ page 26) or
reduce the distance between the hand-
set and base station.
3. The base station is not on.
¥ Check the base station's power adapter.
Handset does not ring.
The ringer melody is deactivated.
¥ Activate the ringer melody (¢page 28).
You cannot hear a ringer melody/dial tone from
the fixed line network.
The phone cord supplied was not used or was
replaced with a different cord that has the wrong
pin connections.
¥ Always use the phone cord supplied or make
sure that the pin connections are correct
when purchasing one from a retailer .
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000.
Forgotten the system PIN.
¥ Reset the system PIN to 0000.
The other party cannot hear you.
You have pressed the §Mute§ display key.
The handset is on "mute."
¥ Activate the microphone again (¢page 21).
The number of the caller is not displayed
despite CID.
Caller ID is not enabled.
¥ The user must ask the telephone network pro-
vider to activate Caller ID (CID).
You hear an error tone (descending tone
sequence) when pressing keys.
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide
if necessary.
You cannot listen to messages in the network
mailbox.
Your PABX is set for pulse dialing.
¥ Set your PABX to touch-tone dialing.
!