Operation Manual

111
Customer Service & Assistance
Gigaset N510 IP PRO / engbt / A31008-M2217-R101-4-7619 / appendix.fm / 26.04.2012
Version 5, 23.09.2008
Customer Service & Assistance
Questions? For rapid assistance, refer to this user guide or visit www.gigaset.com/pro.
The trade outlet where you bought your PABX will be happy to help with further ques-
tions relating to your Gigaset Professional PABX.
Questions and answers
If you have any queries about the use of your telephone, visit our website at
www.gigaset.com/pro/wiki
.
The table below contains a list of common problems and possible solutions.
The display is blank.
The phone is not connected to the mains power supply.
¥ Check the mains connection (£ page 11).
No connection between the base and handset.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The range of the base is reduced because Eco Mode mode is activated.
¥ Deactivate Eco Mode (£ page 67) or reduce the distance between the handset and the
base.
3. The handset has not been registered or was de-registered due to the registration of an addi-
tional handset (more than six DECT registrations).
¥ Register the handset again (£ page 69).
4. The firmware is currently being updated.
¥ Please wait until the update is complete.
5. The base is not activated.
¥ Check the base power adapter (£ page 11).
¥ If the base is powered by PoE, check the router's power supply.
Some of the select services do not work as specified.
Features are not activated.
¥ Query with the network provider.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Repeat input of system PIN.
The other party cannot hear you.
The handset may be muted.
¥ Unmute the microphone on the handset.
The number of the caller is not displayed despite CLIP/CLI being activated.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to enable Calling Line Identification.