Operation Manual

118
Customer Service & Assistance
Gigaset N510 IP PRO / engbt / A31008-M2217-R101-4-7619 / appendix.fm / 26.04.2012
Version 5, 23.09.2008
Checking service information
If you contact Customer Care, you may need the base's service information.
Prerequisite: You have assigned an outside line (try to establish an external call, make an
external call).
§Options§ ¢ Service Info
Confirm selection with
§OK§.
You can select the following information/functions with q :
1: Serial number of the base (RFPI)
2: Serial number of the handset (IPUI)
3: Informs the service employees of the base settings (in hex diagram), e.g., the
number of registered handsets, repeater mode.
4: Variant (digits 1 to 2),
Version of the phone's firmware (digits 3 to 5).
5: Gigaset.net number
6: Device number of the base. This contains additional information for the serv-
ice employee.
Unlock system
(only if the device has been locked by the provider)
Confirm selection with §OK§.
If necessary you can unlock a provider-specific device lock with a correspond-
ing code.
Update profile
Confirm selection with
§OK§.
Your current VoIP provider profiles (general provider data for all configured
VoIP connections) are automatically loaded onto your phone. The general
settings for all VoIP connections for which profiles are available on the Inter-
net are updated.
Send configurat.
Select this option only if you are requested to do so by the service employee.
Please note
You may need to wait a few seconds before §Options§ appears on the display