Warranty
GILA
®
WINDOW FILM
LIMITED WARRANTY
Eastman Performance Films, LLC (“the Manufacturer”) warrants GILA® window lms against manufacturing defects for a
period of two years from the date of original purchase. If any product fails to conform to the foregoing limited warranty, and
the purchaser submits a valid warranty claim during the warranty period set forth above, the purchaser may be eligible for
replacement product at no charge. Original proof of purchase and an explanation of the manufacturing defect will be required
to substantiate any warranty claim. It is therefore recommended that the purchaser retain the sales receipt. In addition, we
reserve the right to request samples of the defective window lm to substantiate any warranty claim.
GILA window lms are also warranted against failure of the glass due to seal failure for a period of two years from the date
of original purchase provided the multi-paned insulated window is currently covered by the original window manufacturer
warranty. Purchaser must provide proof of an existing window manufacturer’s warranty. GILA window lms are also warranted
against glass breakage as a result of solar heat absorption for a period of two years from the date of original purchase of such
lms. The replacement cost is limited to a value of up to $500 (USD) per glass window caused solely as a direct result of the
application of GILA residential window lm.
The limited warranty coverage herein is made solely to the original purchaser of GILA window lms and may not be transferred.
The Manufacturer’s obligations to the purchaser, whether such claim is based in contract, negligence, tort or otherwise, shall be
solely as provided herein and damages and remedies shall be solely as provided hereunder. In no event shall the Manufacturer
be liable for installation costs of replacement lm or for removing the defective lm.
This limited warranty is void if the lm is subject to abuse or improper care. The Manufacturer assumes no liability for
scratching or damaging of the lm caused by or relating to improper installation, treatment or cleaning.
EXCEPT AS PROHIBITED BY APPLICABLE LAW, MANUFACTURER HEREBY DISCLAIMS LIABILITY FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM ANY CAUSE WHATSOEVER.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, MANUFACTURER HEREBY EXCLUDES AND DISCLAIMS ANY AND ALL
EXPRESS WARRANTIES AND, EXCEPT DURING THE WARRANTY PERIOD SET FORTH ABOVE, ALSO EXCLUDES AND
DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
Some States/Provinces do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specic
legal rights and you may also have other rights which may vary from State/Province to State/Province.
If you believe your GILA product is defective, please contact 1-800-528-4481 to request a warranty form. Send this form
along with the UPC code from the original packaging and a legible copy of your original receipt that includes the retailer
name and address, date of purchase, and mail postage paid, to:
Eastman Performance Films, LLC
Attn: GILA Warranty Service
575 Maryville Centre Drive
St. Louis, MO 63141
If your GILA product is covered by this limited warranty, the Manufacturer will mail you replacement lm. If your GILA
product is not covered by this limited warranty, the Manufacturer will notify you of its decision in writing.
May 2020
HOW TO RECEIVE WARRANTY SERVICE