Warranty

Giorbello, Inc. Website: www.giorbello.com
4660 New Design Rd., Suite I E-mail: [e-mail]
Frederick, MD 21703 Toll Free: [phone]
Fax: [phone]
LIMITED WARRANTY
Thank you for your interest in Giorbello™ products.
CLAIMS
Before fixing, please check color, size and quality. Installation should be carried out by a license fixer. No claims
can be made after product has been fixed. All claims must be made within 5 calendar days from date of receipt.
DYE LOTS
Giorbello ships each order from the same dye lot, however subsequent orders are not guaranteed to match
previous orders.
DAMAGE DURING SHIPPING
All shipments are insured. We use extra care when packaging your glass tile; however, sometimes products do
get damaged during shipping. When you receive a package from a shipper and it is damaged, you must contact
us within 5 calendar days from the date of receipt (sooner is preferred) and report that the package arrived in
damaged condition. This is because shipping companies have specific regulations for returns of damaged goods
and we need to file claims within their stated terms. Upon notification of a damaged shipment we will process
the claim with the shipping company; meanwhile, we will re-ship the damaged goods. If the package is damaged
when it arrives do not refuse delivery, rather accept it and assess the extent of damage to the goods. Refusing
delivery will further delay your receipt of replacement goods as we need to wait for the return before we can
assess the damage.
You will need to keep all original packaging, including cartons and contents, until the claim resolution process is
finished (up to 2 weeks). It may be necessary to make the packaging available to the shipping company for
inspection.
WARRANTY
Giorbello products are warranted against manufacture defects.
EXCLUSION OF LIABILITY
Giorbello shall not be liable for punitive or exemplary damages, or any special, consequential, incidental or
indirect damages related to materials on this site.