Warranty Information

Giorbello, Inc. Website: www.giorbello.com
4660 New Design Rd., Suite I E-mail: [e-mail]
Frederick, MD 21703 Toll Free: [phone]
Fax: [phone]
LIMITED LIFETIME WARRANTY
Thank you for your interest in Giorbello® products.
CLAIMS
Before fixing, please check color, size and quality. Installation should be carried out by a licensed tile contractor.
No claims can be made after product has been fixed. All claims must be made within 5 calendar days from date of
receipt.
DYE LOTS
Giorbello ships each order from the same dye lot, however subsequent orders are not guaranteed to match
previous orders.
DAMAGE DURING SHIPPING
All shipments are insured. We use extra care when packaging your tile; however, sometimes products do get
damaged during shipping. When you receive a package from a shipper and it is damaged, you must contact us
within 5 calendar days from the date of receipt (sooner is preferred) and report that the package arrived in
damaged condition. This is because shipping companies have specific regulations for returns of damaged goods
and we need to file claims within their stated terms. Upon notification of a damaged shipment we will process the
claim with the shipping company; meanwhile, we will re-ship the damaged goods. If the package is damaged
when it arrives do not refuse delivery, rather accept it and assess the extent of damage to the goods. Refusing
delivery will further delay your receipt of replacement goods as we need to wait for the return before we can
assess the damage.
You will need to keep all original packaging, including cartons and contents, until the claim resolution process is
finished (up to 2 weeks). It may be necessary to make the packaging available to the shipping company for
inspection.
WARRANTY
Giorbello, Inc. (“Giorbello”) extends the following warranty for Tile Products (the “Product”) used in the United
States. Authorized Sellers and employees of Giorbello have no authority to make any warranty or authorize any
remedies in addition to or inconsistent with the terms of this warranty. This warranty gives you specific legal
rights. You may also have other rights that vary from state to state.
Giorbello warrants to the original purchaser that its product is free from defects in workmanship and materials.
This warranty applies for the lifetime of the original purchaser, for residential use only. With the exceptions and
on the conditions stated below, should the product fail, Giorbello, will replace it with the same or similar product
free of charge or will refund the purchase price at Giorbello’s sole discretion.
This warranty applies only to the original purchaser of the Product in the United States and is non-transferable.
This warranty applies only to products purchased directly from Giorbello or an Authorized Seller. It does not
apply to purchases made from unauthorized third parties. You will be asked to submit valid proof of purchase, so
please retain your original receipt.