User's Manual

PillCam Capsule Endoscopy
182 RAPID Settings
Customer Support Section
This section explains how to configure the RAPID software to allow the collection of performance data
for analysis by the Given Imaging support department. RAPID allows for a one-click extraction and
sending of RAPID log files for convenient customer support access. This enables easier tracking and
background information on the RAPID software being used in the event of a malfunction. In order to
enable this feature, you must first enter the email address for your regional Given Imaging Customer
Support.
To enter Customer Support details:
1. From the Home screen, select Tools > Settings. This opens the Settings screen.
2. Select the Other tab.
3. Under Customer Support, click the Email list and select your regional customer support center. If it is
not listed, you can type in the email address manually.
To extract and send RAPID log files:
In the event that you are requested to send the log files to Given Imaging Customer Support the steps
below should be followed:
1. From the Home screen, click Help > Customer Support > Collect Analysis Files.
The following screen appears.