Use and Care Manual

IMPORTANT: Do NOT Return Dispenser To Store.
If you have a question or problem, please contact 855-VIVA-111 for assistance.
Model: A1313361VB Page 13
TROUBLESHOOTING
SYMPTOMS POSSIBLE REASONS
HOW TO SOLVE
No hot water
1. There is no power or not plugged in.
2. Heating switch is “OFF”.
3. Plugged into power while water
dispenser is not filled with water and
the protection thermostat of the
heater is cut off due to dry burnt.
1. Plug in power.
2. Turn on switch
3. Wait for about one hour until the
thermostat reset itself.
No cold water
1. There is no power or not plugged in.
2. First time cooling takes about 1 hour.
3. Compressor cooling system problem
if there is no cold water and Wine
Cellar doesn’t cool after one hour
running.
1. Plug in power.
2. Wait for one hour
3. Check if the condenser(at the
back) is hot or not by hand. If it
is not hot call for service.
Wine cellar does
not cool
1. Wine cellar door is not closed
properly.
2. Too much cold water used, the
cooling system is making cold water.
3. Compressor cooling system problem
if there is no cold water and Wine
Cellar doesn’t cool.
4. Close door tightly
5. Wait for a few hours.
6. Check if the condenser(at the
back) is hot or not by hand. If it
is not hot call for service.
Water leakage
1. Water bottle is broken or has
crack(s).
2. Condensate water flows out from
the Wine Cellar
1. Change a new good water
bottle.
2. Clean up the Wine Cellar with
soft cloth.
Noisy
1. Water cooler is not well placed
2. Co-vibration
1. Please cooler on flat floor.
2. If press the condenser (at back)
by hand and the noise
disappear, put a soft piece
under the condenser to
eliminate the co-vibration.
No water is coming
from the taps
1. Water bottle is empty.
2. The seal on the bottle cap is not
removed and it is stuck to the bottle
receptacle probe.
3. Big ice blocks the water passage.
1. Change a new water bottle.
2. Make sure to remove the label
or sticker on the bottle cap.
3. The ice inside the cold water
tank is too big to block the water
passage, call for service.