Installation Guide

14
Troubleshooting-Sink
Problem Possible Cause Solution
There are small rust spots
or discoloration
Iron particles introduced by water,cookware
and steel wood pad react with water to
create rust sports.
There are food stains Sink was not getting timely clean and
maintenance lead to food stains on the sink.
Keep clean and dry after every use the sink.
There are scratches on
the sink.
Sink finish crashed or scratch by heavy
sharp item.
Do not put heavy pots and plates directly on the sink.
Avoid cutlery scratch the sink finish.
Use bottom rinse grid can highly reduce the
chance of scratches.
water can not drain out
smoothly
Sink was not installed in horizontal level.
Strainer was stuck by sundries.
Reinstall or adjust the sink make sure it’s in
horizontal level.
Uninstall the strainer check if it’s plugged by
sundries.
Strainer is loosening Lock nut ring was not fasten.
Check and make sure the Lock nut ring under the
sink is well fasten before use.
Dent, bent damage on the
sink
Damage is possible occur during
transportation.
Do not apply to installation before you check the
product in good condition, call 1-855-HD-GLACIER
for further assistance.
Missing parts Parts is missing during packaging stage.
See a store or call 1-855-HD-GLACIER for getting
parts or replace the new sink.
recommend using a non-abrasive cleaner, Bar
Keepers Friend is our favorite, and gently
polishing the affected areas with the grain of
the stainless steel – use elbow grease as
needed until the stains are removed.
Use a bleach and water solution or pour the
bleach onto a cloth and cover the stain. Wait at
least 30 Min and then clean with dish detergent
and water.