Troubleshooting Guide

HOMEDEPOT.COM/GLACIERBAY
Please contact 1-855-HD-GLACIER for further assistance.
Troubleshooting
Problem Possible Cause Solution
There are leaks from the
handle.
The bonnet nut has come loose and/or the
washer is dirty or damaged.
□ Tighten the bonnet nut.
□ Clean or replace the washer.
The aerator has an
irregular or reduced
□ Remove the aerator and
check for debris.
□
Ensure that the rubber washer
is properly installed.
The water will not shut off
completely.
The rubber seat and spring under the handle
cartridge is dirty or broken.
□ Remove the cartridge to check
the rubber seat and spring.
□ Remove the handle.
□ Clean or replace.
□ When reinstalling the cartridges,
make sure the rubber seats and
springs (1) are below the
cartridge should then be installed
with the molded stops (a & b)
facing inward as shown in Fig. 1.
There is leaking from the
sink drain at the base of
the sink.
The sink has a rough or irregular surface. □ Apply additional silicone sealant
to the beveled side of the drain
□ Retighten and test for leaks.
a
b
1
2
1
2
Fig. 1
Reinstalling the cartridges:
Model# HD67090W-5501/ HD67090W-6B01
SKU# 1002974554/ 1002974548