Installation Guide

16
Troubleshooting
Problem Possible Cause Solution
Water comes out of the
tub spout and showerhead
at the same time.
If the pattern of the water ow switches to
the shower from the tub spout, and the leak
from the tub spout is less than 0.01 GPM,
this is a normal occurrence. If there is
residual water in the shower head when
the water from the shower head is turned
off, this is a normal occurrence. Or consider
the causes below:
! The pipe used between the valve and the
tub spout is not 1/2 in. IPS, or the COPPER
pipe is incorrect.
! The valve is installed upside down.
! The knob on the spout is not pulled up
fully.
! There is a restriction between the valve
and the tub spout.
! The distance between the valve and the
showerhead is less than 48 in..
□ Change the pipe to IPS or
COPPER.
□ The distance from the
showerhead and valve moved
to at least 48 in..
□ Remove the tub spout and ush
out debris and/or replace the
undersized line or ttings.
□ Remove the valve and reinstall it
using the correct orientation.
The temperature range is
restricted.
The position of the temperature limit stop
is out of ideal range.
□
Refer to the section Adjusting
the Temperature in step 10.
The handle cannot be
installed or the handle rubs
against the escutcheon.
The valve is installed too far back from the
nished wall.
□ Reinstall the valve (refer to Step
2 of the Installation section).
The handle is hard to turn. The bonnet nut is too tight. □ Loosen the bonnet nut and
reinstall it. Do not overtighten.
The appropriate locking torque
is 10~12 N·M.
NOTE: Refer to the Service Parts section in this manual
for a detailed drawing showing the location of the parts
listed below.
□ Make sure to pull the knob on
the spout up fully.
The shower head is
damaged when installing.
The shower head is twisted too tightly. □ Call Glacier Bay customer
service to request a replacement
shower head. Reinstall the
shower head. Do not use tools to
tighten shower head.
Hand-tighten only.
There is leaking or
dripping from the spout
when the handle is closed.
□ Reinstall the cartridge.
□ Check to ensure the sealed
washer on the cartridge is in
place or replace the cartridge.
□ Use wrench to retighten the
bonnet nut sufciently until the
o-ring on the valve body is
covered completely.
□ The cartridge is not properly installed.
□ The sealed washer on the cartridge is
not in place.
□
The bonnet nut is not tightened
sufciently.