User's Manual

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Help and support

Some issues may simply be resolved by disconnecting the power to the unit.

In such instances the power to the main base station should be switched off

and battery pack in the handset should also be removed for about 20 min-

utes. After 20 minutes, replace the battery pack and reconnect everything to

determine if this has resolved the issue.

Troubleshooting guide

I can’t make phone calls

1. Make sure the phone cable is connected properly. Make sure you are using

the phone cable that came with your phone.

2. Make sure the base is plugged in, switched on and working.

3. If you’re using the cordless handset, make sure you are not located too far

from the base (the phone should work up to 325 yards outdoors and up to 53

yards indoors).

4. Test the phone line and socket by using another phone.

I keep losing my connection on the cordless handset

1. Make sure you aren’t too far from the base (in ideal conditions, it should

work up to 325 yards outdoors and up to 53 yards indoors).

2. The base may not be in an ideal location – see Safety Information.

HELP AND SUPPORT