ErisTerminal® SIP Deskset VSP736 User Guide
Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our website at businessphones.vtech.com or call 1 (888) 370-2006. Please note the serial number of your product, which can be found on the back of the deskset.
Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1.
you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product. C. If the product has been exposed to rain or water. D.
the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Deskset Installation in this user guide. 22. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver.
ErisTerminal SIP Deskset VSP736 User Guide Table of Contents Important Safety Information Putting a call on hold........................ 27 Important safety instructions.............. 4 Managing calls with FLASH............. 28 Forwarding calls............................... 29 Introduction Transferring calls.............................. 31 Deskset features................................ 9 Quick Reference Guide Transferring calls using programmable keys..........................
Listening to call recordings............... 59 Speed Dial........................................ 88 Transferring call recordings to a computer.......................................... 60 Directory........................................... 89 Cordless Headset Remote XML..................................... 92 Registering an optional cordless headset............................................. 61 Call History....................................... 93 Deregistering a cordless headset.....
Introduction This user’s manual contains detailed instructions for using your VSP736 deskset. Please read this user’s manual before using your telephone. Deskset features The VTech VSP736 deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset enables you to make and receive calls as you would with any other business phone.
Quick Reference Guide Front panel features MESSAGE WAITING indicator Illuminates when you have a new voice message. Programmable keys Can be programmed to perform various functions or access various features. For example: • Press to access a line to make a call. • Press to dial a monitored extension or a quick-dial number. • Press to turn a feature such as Do Not Disturb on and off. Key label card To write labels, remove the plastic cover (secured by tabs top, bottom and sides).
Quick Reference Guide Dial pad and audio keys Dial pad Use to dial numbers and enter text. For a list of special characters you can enter with the dial pad, see page 99. MUTE During a call, press to prevent your voice from being heard. HEADSET When a headset is connected to the deskset, press to make, answer, or hang up a call. VOLUME • During a call, press to adjust the listening volume. • During message playback, press to adjust the playback volume.
Quick Reference Guide Programmable keys The table below lists the default settings for the programmable keys. The key assignments on your phone may be different. Ask your system administrator about your phone’s programmable key configuration. For the complete list of programmable key options, see “Programmable Keys” on page 83.
Deskset Installation Overview This section assumes that your network infrastructure is established and that your IP PBX service has been ordered and configured for your location. Install the phone close to a router or network switch. You can power the phone using the supplied power adapter or Power over Ethernet (PoE—Class 3). If you are not using PoE, install the phone near a power outlet not controlled by a wall switch. The phone can be placed on a flat surface or vertically mounted on the wall.
Deskset Installation Location Avoid placing the deskset too close to: • Communication devices such as television sets, DVD players, or other cordless telephones • Excessive heat sources • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting • Excessive dust sources such as a workshop or garage • Excessive moisture • Extremely low temperature • Mechanical vibration or shock such as on top of a washing machine or work bench 14
Deskset Installation Connecting the phone Router Plug the large end of the phone power adapter into an electrical outlet not controlled by a wall switch (if PoE cannot be provided through Ethernet cable). Plug the other end of the Ethernet cable into the router connecting to your console. Route the Ethernet cable and power cord through these slots. Plug the small end of the phone power adapter into the power jack at the back of the phone (if PoE cannot be provided through Ethernet cable).
Deskset Installation Installing the phone Make sure you plug in the Ethernet cable before powering up the phone. 1. If you plan to place the phone on a flat surface, attach the stand. Line up the tabs on the stand with the slots on the rear of the phone. Two sets of slots allow you to attach the stand at either a 45-degree or 35-degree angle. 45° 35° 2. Plug the end of the coiled handset cord into the jack on the side of the telephone. Handset cord jack 3.
Deskset Installation Installing the phone (continued) To share a network connection with a PC: 1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by ). 2. Plug the other end of the Cat.-5 Ethernet cable into your computer’s Ethernet port. • If a PC is connected to your network through a phone, any phone resets and power or network interruptions will disrupt the PC’s connection to the network. To insert a microSD card (optional): 1.
Deskset Installation To mount the phone on the wall (continued) 6. Align the upper wall mounting hole on the back of the phone with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate. Push the phone down until it clicks securely in place. 7. Bundle the Ethernet cable and power adapter cord neatly with twist ties. 8.
Deskset Installation Wall mount to tabletop installation To change the phone from the wall mount position to tabletop position, follow the steps below. 1. If the Ethernet cable and power adapter cord are bundled, untie them first. 2. Push the phone up to remove it from wall. Unplug the Ethernet cable from the router and the power adapter from the power outlet. 3. See “Installing the phone” on page 16.
Using the Phone Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. 11:09pm 01/25/14 From the Idle screen, you can press: • Line to select another line. When you make a call, the phone will use this line. See “Making calls” on page 24. Note: Line appears only if more than one SIP account is registered to your phone.
Active call screen icons During a call, the following screen icons indicate the call’s status. Icon Status Audio is coming through a headset after the HEADSET key was pressed. The call is being handled by the Cordless Handset (optional accessory). The speakerphone is active. 1/2 Call counter—more than one call is active. More than one call is active. Press q or p to view another call.
Using the Phone Programmable feature key lights The programmable feature key lights indicate call status and other information.
Using the Phone Using the menu 1. Press MENU to show the main menu. 0DLQ 0HQX )HDWXUHV 6WDWXV 8VHU VHWWLQJV $GPLQ VHWWLQJV %DFN 6HOHFW 2. Press q or p to highlight menu items. 3. Press SELECT to select a highlighted menu item. Note: You can also press a dial pad key for a numbered item. For example, after pressing MENU, you can press 3 on the dial pad to view the User settings menu. 4. Press SELECT or an appropriate soft key to save changes. 5.
Using the phone Making calls You can make a call at any time by choosing an off-hook method (such as lifting the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then dialing a number. When the phone is in idle mode or has calls on hold, you can make a call by pre-dialing a phone number and then going off hook to call the number. To go off hook and make a call: 1. To use the default line, lift the handset, press HEADSET, or press SPEAKER. To use a specific line, press a Line key.
Using the phone Making calls (continued) To make a call by pre-dialing: 1. Use the key pad to enter the desired phone number. 11:09pm 01/25/14 Line 1 232555 Cancel Backspc 123 Dial • Press Backspc if you enter an incorrect digit. • Press 123 to change from entering digits to entering letters (if you need to enter a domain name as part of the number). 2. Dial the number by: • Pressing Dial . The phone will use the preferred audio mode (speaker or headset) until you lift the handset.
Using the Phone Answering calls To answer a call: Lift the handset, or press Answer , SPEAKER, or HEADSET. 11:09pm 01/25/14 1/1 Line 1 Call from Angela Martin 7325550118 Answer Reject Forward Silence • You can also press a flashing green Line key to answer that incoming call. • If you have multiple incoming calls, (as indicated by select the call you want to answer. ), press q or p to On the incoming call screen, you can also press: • Reject to terminate the incoming call.
Using the Phone Putting a call on hold Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. See also, “Putting a shared-line call on hold” on page 38. To put a call on hold: During a call, press HOLD on the deskset. The On hold screen appears. The programmable key for that line flashes green slowly.
Using the Phone Managing calls with FLASH The FLASH key can be used to make or answer an additional call when already on a call. • During a call, press FLASH to make a new call. Your current call will be put on hold. 11:09pm 01/25/14 Line 1 On a call 0:01:25 Angela Martin 7325550118 End • Hold Transfer 2/2 Line 1 â Cancel Conf Backspc 123 Dial During a call, press FLASH to answer an incoming call. Your current call will be put on hold.
Using the Phone Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history. Note: Your deskset Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect first. For example, your deskset may be set to forward calls to voicemail after a call rings for 10 seconds, before you can reach the deskset to forward the call yourself.
Using the Phone Forwarding calls (continued) To forward a call using the directory, redial list, or call history: 1. When an incoming call appears, press Forward . The deskset stops ringing and the Forward to screen appears. 11:09pm 01/25/14 Line 1 Forward to: Cancel 123 2. Press DIRECTORY, REDIAL or CALL HISTORY or a programmable key (if available) to display the directory, redial list, or call history. You can also navigate to the call history or directory using the deskset Features menu.
Using the Phone Transferring calls You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call. If you do not talk to the transfer recipient before transferring the call, you are making a “blind” transfer. You can also transfer a call to a held call. To transfer a call (supervised): 1.
Using the Phone Transferring calls (continued) The Call transferred screen appears, and your phone returns to idle mode. 11:09pm 01/25/14 2/2 Line 1 Ended 0:01:25 Call transferred. Angela Martin 7325550033 To cancel the transfer, press: • • Cancel on the transfer setup screen. The active call screen reappears. End when the second call is active. You will hang up on the second call. To transfer a call (blind): 1. During a call, press Transfer .
Using the Phone Transferring calls (continued) 3. Press Blind . The Call transferred screen appears, and your phone returns to idle mode. If the blind transfer fails, then the transferred call will ring your phone back. To transfer a call to a held call: 1. While on a call with another call on hold, press Transfer . 2. The active call is automatically put on hold, and the Transfer to screen appears, showing the held calls and a “new call” option.
Using the Phone Transferring calls using programmable keys You can configure Quick Dial or Busy Lamp Field programmable keys to transfer an active call. By default, pressing a Quick Dial or Busy Lamp field key during an active call will start a new call. You can configure two transfer options for programmable keys: blind transfer or attended transfer. See “User Preferences” on page 81.
Using the Phone Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call: 1. During a call, press Conf . The call is automatically put on hold and the conference setup screen appears. 11:09pm 01/25/14 Line 1 On a call 0:01:25 Angela Martin 7325550118 End Hold 11:09pm 01/25/14 1/1 Transfer â Line 1 Conference with: Cancel Conf 2/2 123 2. Dial the second number for the other party you want to join your conference.
Using the Phone Making a conference call (continued) To create a conference with a held call: 1. While on a call with another call on hold, press Conf . 2. The active call is automatically put on hold, and the Conf. with target screen appears, showing the held calls and a “new call” option. Selecting A new call displays the conference setup screen shown in the previous procedure. 11:09pm 01/25/14 Line 1 On a call 0:01:25 Angela Martin 7325550118 End Hold Conf.
Using the Phone Retrieving messages The phone alerts you when you have a new message. The Message Waiting indicator also illuminates whenever you have new messages. 11:09pm 01/25/14 Line 1 New message Clear Message View On the New Message alert screen, you can press: • • Clear to return to the Idle screen. View to access your messages. The Message menu appears. LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 Back Select The Message menu displays the mailboxes you can access from your phone.
Using the Phone Using a shared line Your phone may be configured to have one or more shared lines. This means that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it. Ask your system administrator for the configuration that applies to your deskset. Incoming calls on a shared line will ring every deskset that shares that line.
Using the Phone Putting a shared-line call on hold (continued) When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold. As well, when you are on a call and you answer another incoming call or retrieve another call on hold, your first call is put on private hold automatically. 11:09pm 01/25/14 Line 1 Private hold Press and hold the HOLD key for 2 seconds.
Using the Phone Busy lamp field As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset, not on a line. Keys configured for BLF allow you to monitor call activity for the extension only. You can use the BLF key as a quick dial key to call the extension and intercept ringing calls. Note: Your system administrator sets up Busy Lamp Field keys.
Using the Phone Paging Your phone supports two types of paging: server-based paging and multicast paging. An incoming page may interrupt any active calls you are on, depending on how your system administrator has configured the paging function.As well, when you are on a call and you answer another incoming call or retrieve another call on hold, your first call is put on private hold automatically. To send a server-based page: 1. Press the Page feature key. Your phone dials out the Page Feature Access Code.
Using the Phone Automatic Call Distribution If you are subscribed to Automatic Call Distribution (ACD), pressing the ACD feature key will display the ACD State Menu. To set your ACD state: 1. Press the ACD feature key. The ACD State menu appears. ACD state 1. Sign In 2. Available 3. Unavailable 4. Wrap Up 5. Sign Out Back Select 2. Press q or p to select the desired state, and then press SELECT. If you select Unavailable, you will have the option of entering a reason code.
Phone Features Using the Features menu On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, manage your speed dial numbers, and play back your call recordings. Navigating menus To select a submenu on a numbered list, you can: • Press p or q to highlight the desired menu, and then press SELECT. • Press the dial pad key that matches the number of the desired menu. To access the Features menu: 1. When the phone is idle, press MENU.
Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include: Setting See Description page… 1. Do Not Disturb 45 Silences incoming ringing and paging. Do Not Disturb (DND) can be set for all lines, or on a per-line basis. The system administrator can enable you to answer incoming calls when DND is on. When DND answering is enabled, the Line key flashes for incoming calls and the incoming call screen appears.
Phone Features Using the Call menu (continued) To set Do Not Disturb: 1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press SELECT. 3. On the Do Not Disturb menu, highlight All Lines or the line for which you want to turn Do Not Disturb On or Off. Do Not Disturb All Lines: Line 1: Off Off Line 2: Off Line 3: Off Line 4: Off Line 5: Off Line 6: Cancel Off Save 4. When the desired option is highlighted, press t or u to turn Do Not Disturb On or Off. 5.
Phone Features Using the Call menu (continued) 4. On the next screen, press q to highlight the desired option: • Call forward always • Call forward busy • Call forward no ans. /,1( &DOO IRUZDUG DOZD\V &DOO IRUZDUG EXV\ &DOO IRUZDUG QR DQV %DFN 6HOHFW 5. Press SELECT. 6. On the next screen, press t or u to turn call forwarding On or Off. /,1( $OZD\V 2II 1XPEHU &DQFHO 6DYH 7. Press q. 8. Enter the number to which you would like to forward calls. 9.
Phone Features Using the Call menu (continued) To block anonymous callers: 1. From the Call menu, press q to highlight Block anonymous. 2. Press SELECT. The Block anonymous menu appears. Block anonymous Line 1: Off Line 2: Off Line 3: Off Line 4: Off Line 5: Off Line 6: Off Cancel Save 3. Highlight the desired line, and then press t or u to turn anonymous call blocking On or Off for that line. 4. Press Save . To dial as an anonymous caller: 1.
Phone Features Using the Call menu (continued) To enable missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press SELECT. The Missed call alert menu appears. Missed call alert Show alert: Yes Cancel Save 3. Press t or u to turn missed call alerts on (Yes) or off (No). 4. Press Save . To enable call waiting alerts: 1. From the Call menu, press q to highlight Call waiting. 2. Press SELECT. The Call waiting menu appears. Call waiting Show alert: Yes Cancel Save 3.
Phone Features To enable Auto Answer: 1. From the Call menu, press q to highlight Auto answer. 2. Press SELECT. The Auto answer menu appears. Auto answer Line 1: Line 2: Off Off Line 3: Off Line 4: Off Line 5: Off Line 6: Off Cancel Save 3. Highlight the desired line, and then press t or u to turn Auto Answer on or off for that line. 4. Press Save .
Phone Features Using the local directory You can store the names and phone numbers for up to 1000 contacts in the deskset directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and other. You can also select a ringtone for that contact. Later, you can edit entries if their contact information changes. To view the local directory: 1.
Phone Features Using the local directory (continued) The following soft keys are available when viewing a directory entry: Back Returns to Directory menu LastNme Sorts the list by last name from the top of the list Type Displays the contact’s other numbers: Work, Mobile, Other Dial Dials the entry Edit Allows you to change the entry Search Allows you to search the list alphabetically by first or last name Add Allows you to add a new entry Deletes the entry Del.
Phone Features Using the local directory (continued) 3. Use the dial pad keys to change the first name, last name, and contact numbers as desired. • You can edit the name and numbers, and change the ringtone. • Press ABC to switch between entering upper-case letters, lower-case letters, and numbers. • Press Backspc to delete incorrect characters. • After completing a line, press q to move to the next line. 4. Press Save . To search directory entries: 1.
Phone Features Using the local directory (continued) The first entry found appears. If more than one entry was found, press p or q to view other entries. To delete a directory entry: 1. Press p or q or Search to view the desired directory entry. 2. Press t or u until the Delete soft key appears. /RFDO $QJHOD 0DUWLQ :RUN %URQZ\Q 0F'RQDOG :RUN &KDUOLH -RKQVRQ :RUN (GLW 6HDUFK $GG 'HOHWH 3. Press Delete . 4.
Phone Features Call history (continued) • Received calls—incoming calls that you answered, forwarded or rejected • Dialed calls—all outgoing calls. You can use this as a redial list. To view the call history: 1. Press the CALL HISTORY key. –or– a. When the phone is idle, press Menu. b. If necessary, press p or q to highlight Features, then press SELECT. c. Press p or q to highlight Call History, then press SELECT. The Call history menu appears.
Phone Features Call history (continued) The following soft keys are available when viewing a call history entry: Back Returns to the Call History list Dial Dials the entry Delete Edit Dial Deletes the entry Displays the predial screen so you can edit the number before dialing Info Save Displays additional call information, such as time and duration Saves the call information to the local directory To call a call history entry: 1. While viewing the desired entry, press immediately. Dial .
Phone Features Call history (continued) • To save the entry to your blacklist, highlight Blacklist and then press Select . 4. The directory add/edit screen appears. The deskset automatically fills in the name and number, if available. First name: Mary Williams Last name: Work: 2325551234 Mobile: Other: Ringer: Auto Line: Default Cancel Backspc ABC Save • If necessary, edit the name and number. Press q to move the cursor to the next line. • Press Backspc to delete incorrect characters. 5.
Phone Features Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). You can also enter speed dial numbers using the WebUI. See “Speed Dial” on page 88. Entering speed dial numbers To add a speed dial entry: 1. When the phone is idle, press Menu. 2. With Features highlighted, press SELECT. 3.
Phone Features Call recording If you have the call recording feature available (a microSD card must be installed and your administrator must enable call recording), you will have a Record soft key available during an active call. To record a call: 1. While on a call, press t or u until the Record soft key appears. 11:09pm 01/25/14 Line 1 On a call 1/1 0:01:25 Angela Martin 7325550118 Record 2. Press Record .
Phone Features Listening to call recordings Recordings can be played back from the Call Playback menu, available through the Features menu. To listen to your recordings: 1. When the phone is idle, press MENU. 2. With Features highlighted, press SELECT. 3. Press q to highlight Local Call Recording, and then press SELECT. The Call playback menu appears. Call playback 160503_02h34_2325550178.wav 160502_11h56_2325550034.wav 160428_09h30_2325550243.wav 160414_05h02_2325550421.wav 160304_10h45_2325550065.
Phone Features Transferring call recordings to a computer Eject the microSD card before using the card to transfer the sound files to a computer. To eject the microSD card: 1. When the phone is idle, press MENU. 2. Press q to highlight User settings, and then press SELECT. 3. Press q to highlight SD card, and then press SELECT. The SD card menu appears. SD card Total memory: 16GB Available memory: 7.2GB Back Eject 4. On the SD card menu, press .
Cordless Headset Registering an optional cordless headset You can register one cordless headset to a VSP736 deskset. When a deskset has a cordless accessory, the deskset and headset are all part of the same extension, and only one device can be used at a time. Note: The headset must be in the charger, otherwise registration cannot proceed. To register the cordless headset: 1. When the phone is idle, press MENU. 2. Press q to highlight User Settings, and then press SELECT. 3.
Cordless Headset Deregistering a cordless headset You must deregister a cordless headset from its original deskset before you can register it to a different deskset. To deregister a cordless headset: 1. When the phone to which the headset is registered is idle, press MENU. 2. Press q to highlight User Settings, and then press SELECT. 3. Press q to highlight DECT Headset, and then press SELECT. The DECT headset menu appears. 4. Press q to highlight Deregister, and then press Select .
Cordless Handset Registering an optional cordless handset You can register one VSP601 DECT cordless handset to a VSP736 deskset. When a deskset has a cordless accessory, the deskset and handset are all part of the same extension, and only one device can be used at a time. Note: Make sure the handset has a charged battery before proceeding. Also make sure the deskset is powered on and is idle. To register the cordless handset: 1. Press MENU on the handset. The Main Menu appears. 2. 3. 4.
Cordless Handset Deregistering the cordless handset Before using the cordless handset with a different deskset, you must deregister the handset from the device to which it is currently registered. To deregister using the handset: 1. Press MENU on the handset. The Main Menu appears. 2. Press q to scroll to User settings and press SELECT. 3. Press q to scroll to Registration and press SELECT. 4. Press q to highlight Deregistration and press SELECT. 5. Enter the PIN and then press OK to begin deregistration.
Status Finding the firmware version To view the firmware version of your phone: 1. When the phone is idle, press MENU. 2. On the Main menu, press q to highlight Status, and then press SELECT. 3. On the Status menu, press q to highlight Product Info, and then press SELECT. Status 1.Network 2.Line 3.Product Info 4.Cordless Accessories Back Select 4. On the Product Info screen, find Firmware Ver. Product Info Model: Serial No.: MAC: VSP735 VK900001923 00122A461388 Boot Version: 1.x.x Firmware Ver.: 1.
Configuring the Phone You can configure the phone using one of two methods: 1. The User Settings menu on the phone. 2. The WebUI, which you access using your Internet browser. This section describes the User Settings menu. For information about the WebUI, see page 75. Using the User Settings menu To view the User Settings menu: 1. When the phone is idle, press Settings . The User Settings menu appears.
Configuring the Phone Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu: 1. When the phone is idle, press Settings . The User Settings menu appears. User settings 1.Preferences 2.Display 3.Audio 4.Programmable keys 5.DECT headset 6.DECT handset Back Select 2. On the User Settings menu, ensure that Preferences is highlighted and then press SELECT. The Preferences menu appears. Preferences 1.Language 2.Date & Time 3.
Configuring the Phone Setting the language 1. From the Preferences menu, press p or q to highlight Language, and then press SELECT. The Language menu appears. Language Deutsch English Español Français Italiano Nederlands Back Select 2. Press p or q to highlight the desired language. 3. Press SELECT. Setting the date and time 1. From the Preferences menu, press q to highlight Date & Time, and then press SELECT. The Date & Time menu appears.
Configuring the Phone Setting the date and time (continued) To set the Time Zone: 1. From the Date & Time menu, press q to highlight Time Zone. 2. Press Edit . 3. Press p or q to select your time zone. 4. Press Save . To enable or disable the NTP (Network Time Protocol) server: 1. From the Date & Time menu, press q to highlight NTP server. 2. Press t or u to select Enabled or Disabled. 3. Press Save . Note: If the NTP server is disabled, you must manually set the time and date.
Configuring the Phone Setting the Key Unlock PIN If you are authorized to do so, you can set the PIN to unlock the phone. The Phone Lock feature restricts certain hard keys and features unless you enter a PIN. There are three escalating modes of lockout: • Restricted Config locks out the menu and voicemail. • Restricted Call locks out all advanced calling features in addition to the menu and voicemail. The phone operates only in single call, single account mode.
Configuring the Phone Display Use the Display menu to set screen appearance and backlight behavior. To use the Display menu: 1. When the phone is idle, press Settings . The User Settings menu appears. 2. Press p or q to highlight Display, and then press SELECT. The Display menu appears. 3. Press p or q to highlight the desired option, and then press SELECT.
Configuring the Phone Audio Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or select the default audio mode. Note: To adjust the ringer volume, press the deskset VOLUME q or p keys while the phone is idle. To use the Audio menu: 1. When the phone is idle, press Settings . The User Settings menu appears. 2. Press q to highlight Audio, and then press SELECT. The Audio menu appears. Audio 5LQJHU WRQH .
Configuring the Phone To set the key tone: 1. From the Audio menu, press q to highlight Key tone and then press SELECT. The Key tone menu appears. Key tone Key tone: On &DQFHO 6DYH 2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent. 3. Press Save . To set the audio mode: 1. From the Audio menu, press q to highlight Audio mode and then press SELECT. The Audio mode menu appears. $XGLR PRGH 6SHDNHU +HDGVHW %DFN 6HOHFW 2.
Configuring the Phone Configuring the programmable keys You can configure the Programmable Keys on the Deskset. You can also configure these keys on the WebUI (see “Programmable Keys” on page 83). To configure the programmable keys: 1. Press MENU, then select User Settings, or press 3. The User Settings menu appears. 2. Press q to highlight Programmable keys, and then press SELECT. The Programmable keys menu appears.
WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your deskset. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences • Programmable Keys • Speed Dial • Local Directory • Blacklist • Call History • User Password The WebUI also has a Status page, where you can view network status and general information about your phone. To access the WebUI: 1.
IPv4 IP type: IP: DHCP 10.88.51.133 Subnet Mask: 255.255.0.0 Gateway: 10.88.3.120 DNS 1: 10.88.126.31 DNS 2: 10.88.126.10 3. On your computer, open an Internet browser. Depending on your browser, some of the pages presented here may look different and have different controls. 4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard. A Login page appears. 5. Under User Name, enter user. 6.
WebUI Status The Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration. • IPv4 and IPv6 network information regarding your phone’s network address and network connection. • Cordless Status indicating whether a cordless headset is registered to the deskset. The Status page has no settings that you can change.
WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account. Call Settings include Do Not Disturb and Call Forward settings. You can also set Do Not Disturb and Call Forward using the desket. See “Using the Call menu” on page 44.
WebUI Call Settings (continued) Auto Answer Settings Setting Description Range Default Enable Auto Answer Turns Auto Answer on or off. n/a Disabled Auto Answer Delay (secs) Sets the delay before the phone auto answers a call. When set to zero, the incoming call is answered right away without a ringer tone. However, the auto answer tone is still audible. 0–30 2 Enable Mute on Answer Enables muting the mic upon auto answering.
WebUI Call Settings (continued) Call Completion Settings When you call a busy number, the Call Completion feature configures the phone to call the number back automatically. Setting Description Enable Call Completion Enable the call completion feature. Calls to busy numbers will prompt a “Retry later?” message on the phone screen. Disable Call Completion Enables an audible alert if you are on another call when the auto redial interval expires.
WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range WebUI Language Sets the language that appears on the WebUI. Any language English supported by your phone. For example, English, French, Spanish, etc. Phone Language Sets the language that appears on your phone.
WebUI User Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Reminder Tone Enables or disables the call hold reminder tone. n/a — Select to enable Enabled 10–300 seconds 30 seconds Tone Interval (secs) Sets the interval for the call hold reminder tone. Call Waiting Settings Setting Description Range Default Call Waiting Off Rejects additional incoming calls. No notification appears on the screen.
WebUI Programmable Keys The deskset has 16 dual-function programmable keys. You can assign up to 32 functions to the programmable keys on the Programmable Keys page. Keys can have identical functions, depending on the “Type” of key. For example, you can assign several “Line”-type keys to Account 1 so that you can manage multiple calls on Account 1. You can also assign multiple Quick Dial keys. For the programmable key default settings, see “Programmable keys” on page 12.
Type Description Call Forward All Configures the key to turn Call Forward All on or off. Select the line for which Call Forward All will apply. Ensure that you also configure Call Forward settings on the Call Settings page. Call Forward No Answer Configures the key to turn Call Forward No Answer on or off. Select the account for which Call Forward No Answer will apply. Ensure that you also configure Call Forward settings on the Call Settings page.
Type Description Retrieve Park Call Enables you to retrieve a parked call. Pressing the key dials the Parked Call Retrieval feature access code (FAC). Your System Administrator must configure the feature access code and any other settings for Retrieve Park Call. In Call DTMF Configures the key to dial a string of numbers while you are on a call. For example, pressing the key might dial a conference access code. After selecting In Call DTMF, enter the number to be dialed.
WebUI Programmable Hard Keys In addition to the 16 programmable feature keys, you can also program other keys on the deskset to perform additional actions. The following keys are available for programming on the Programmable Hard Keys page: • UP arrow • CANCEL • MUTE • DOWN arrow • FLASH • TRANSFER • SELECT • HOLD • CONFERENCE Type Description Directory Configures the key to access the Directory menu. You can then press the key to view the Directory menu.
Type Description Call Forward No Answer Configures the key to turn Call Forward No Answer on or off. In the Account column, select the account for which Call Forward No Answer will apply. Before assigning the key, ensure that you configure Call Forward settings on the Call Settings page. Call Forward Busy Configures the key to turn Call Forward Busy on or off. In the Account column, select the account for which Call Forward Busy will apply.
WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0). For each speed dial number you enter, you must assign the account on which the number will be dialed out.
WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 1000 entries. The page also allows you to export your phone’s local directory or import a local directory file. The export function lets you back up your contacts to your computer. Phone numbers appear as links.
WebUI Directory (continued) Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry. Delete all Directory entries To add a new directory entry: 1. Click Add New Entry. The Create Local Directory Entry page appears. 2. Enter the required information.
WebUI Directory (continued) To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries. After importing a directory file, you can add, edit, or delete entries as desired. Note: Directory files are .xml or .
WebUI Blacklist You can manage the blacklist on the WebUI. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history. The procedures for adding, deleting and editing entries are the same as for the Directory. The blacklist also supports importing and exporting entry lists in .xml or .csv format. Remote XML The deskset supports three server-hosted Remote XML directories. A total of 5000 Remote XML directory entries are supported.
WebUI Call History The Call History page has no configurable settings. It displays your Missed Calls, Received Calls, and Dialed Calls. Phone numbers appear as links. If your service provider’s click to dial feature is enabled, you can dial a number by clicking its link.
WebUI Servicing On the Servicing page you can reset your password, configure PIN masking, and change your phone lock PIN. To change the User password: 1. Enter the old password (for a new deskset, the default password is user). 2. Enter and re-enter a new password. The password is case sensitive and can consist of both numbers and letters (to a maximum of 15 characters). 3. Click Save.
WebUI PIN Masking The PIN masking feature allows you to hide PIN numbers during call operation. The different types of PIN masking are: • Hide DTMF digits—when Hide DTMF is enabled, PIN numbers entered during an Active Call are automatically masked. • Password Dial—when Password Dial is enabled, PIN numbers entered as part of the dial string are hidden. For example, when entering numbers in Pre-Dial or Dial mode, PIN numbers are automatically masked.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. General issues Screen is blank. • Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack. If powered by PoE, ensure that the network switch is providing power through the correct ports. The DECT headset doesn’t register.
Specifications Electrical and environmental specifications RF frequency band 1921.536–1928.448 MHz Channels 5 Operating temperature 32–122 °F (0–50 °C) AC adapter output voltage 5.0 Vdc @ 1.
Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys.
Soft Keys Index of soft keys (continued) Label Description Resume Save Resumes a call put on hold 1) Saves current setting 2) Begins save process Search Opens the Directory search editor Select Selects a highlighted option Settings Opens the User settings menu SetConf Confirms to set up conference SetXfer Confirms to transfer call Silence 1) Silences ringer 2) Stops current call screening 3) Silences chime tone Split Status Transfer Breaks a conference or call progress into multiple calls A
Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water • You can damage your telephone if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the telephone near a sink, bathtub or shower.
GPL License Information GPL code requests Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.
VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. ErisTerminal® is a registered trademark of VTech Communications Inc. Specifications are subject to change without notice. Copyright © 2016 for VTECH COMMUNICATIONS LTD. All rights reserved.
