Med Duty Griddle Owner's Manual GEG24 GEG36 GEG48

Page 11
Troubleshooting
ISSUE CAUSE SOLUTION
Griddle not working Power supply Check power source
Power switch has not been turned
on
Check that griddle is correctly
plugged in and turned on
Plug/cord, set or external wiring is
damaged
Call for service
Internal wiring fault Call for service
Indicator light is on, but unit is not
heating up
Faulty elements Call for service
Operation of thermostat
All thermostats are not turned on
Make sure thermostat is set
correctly and make sure that dial
is not spinning on the thermostat,
giving the wrong reading
Faulty thermostat Call for service
Indicator light is not on, but the
unit IS heating up
The indicator bulb has burned out Call for service. Replace the
indicator light
Cooking surface is heating up
slowly
Carbon build up Make sure that the plates are
kept clean and free from carbon
build up/debris
Thermostat setting Make sure thermostat is set
correctly and make sure that dial
is not spinning on the thermostat,
giving the wrong reading
Faulty element(s) Call for service
Food sticking Carbon build up Make sure that the plates are
kept clean and free from carbon
build up/debris
Not seasoned Season grill, see cleaning and
maintenance
If problem persists and the solution above does not remedy the issue, please call Globe’s Service
Department at: 866-260-0522.