Warranty

Product Warranty
GLOW® warrants that the Products it provides will be free from defects in material and workmanship during a Warranty
Period of 1 (one) year following the date of shipment from GLOW®.
If any Product is found by GLOW® in its sole discretion to be defective within its Warranty Period, such Product will, at
GLOW®’s sole option and cost, either be replaced or repaired, or GLOW® will refund to the Purchaser an amount equal
to the purchase price less an amount directly attributable to the Purchaser’s prior use of the Product. GLOW® will
return any repaired or replaced Product to the Purchaser on a prepaid freight basis. This Product Warranty does not
cover labor or other costs or expenses the Purchaser may incur to remove or install any defective, repaired or replaced
Product.
This Product Warranty does not apply to any Product that has been subjected to misuse, mishandling, misapplication,
connected voltage at more than 5% above standard North American Voltage, unusual use (including but not limited to
use in an environment where the annual average operating ambient temperature is below 27 or above 95 degrees
Fahrenheit), neglect (including but not limited to improper maintenance), accident, acts of God such as high winds,
improper installation or care, failure to follow the Product’s written instructions for normal use and care, improper
packaging of a Product being returned to GLOW®, modification (including but not limited to use of unauthorized parts or
attachments), or adjustment or repair. Significant exposure of the Product to chemicals, harsh cleaners, salt water or
salt air will void any and all warranties on finishes. Normal use means for no more than 6 hours per day. This Product
Warranty only applies when all components, including transformers, have been provided by GLOW®. Substituting
another manufacturer’s product in whole or in part, will render the Product Warranty completely void.
Warranty Repair and Replacement Service Instructions
GLOW® will replace your product or part free of charge if your product or part has a manufacturing defect that is
covered by the Product Warranty above. It is vital that you communicate with GLOW®’s Customer Service team before
returning your product which is under warranty.
1. Before sending anything to GLOW®, please contact our Customer Service team. We are often able to help solve
the problem quickly via email. If you did not purchase the product from GLOW® directly, please have the retailer
of the product contact us (e.g., Steve from Best Lighting).
2. If our Customer Service team determines that your problem qualifies under warranty coverage, you will be
issued an RGA (Return Goods Authorization) number, and you will be provided with a return shipping label in
order to return the product to GLOW®.
3. Prepare and pack the fixture appropriately for return shipping. If a defective item is not packed securely and
packaged correctly, GLOW® will not accept the return.
4. Write your RGA number on the outside of the box.
5. Use the shipping label that was provided, to ship the package to GLOW®’s location.
A product that is returned to GLOW® but doesn’t qualify for warranty coverage, will be returned to the purchaser at the
purchaser’s request; however, GLOW® will not be responsible for any shipping charges in this situation.
Last Updated: May 17, 2016