User Manual
What is included in the BlackBox warranty?
Your purchase of BlackBox from an authorized Glyph reseller includes a comprehensive three-year warranty.
Glyph warrants that your BlackBox purchase is free from material and mechanical defects. Proof of purchase
may be required to receive warranty service. If you are unable to provide a valid proof of purchase, the
warranty period wiill be calculated based on the original date of sale between Glyph and the authorized
reseller.
What is not covered?
The BlackBox warranty does not cover damage or accidental damage caused by misuse, modication, alter-
ation, tampering, an unsuitable operating environment, improper care, or failure caused by another product
for which Glyph is no responsible.
What is the warranty procedure?
1) Contact Glyph and obtain an RMA (Return Merchandise Authorization) number.
2) Carefully pack and ship your BlackBox to the address provided by the Glyph service representative. There
is no need to include cables of any kind, just the BlackBox unit. Be sure the box is clearly labeled with your
RMA number in several places.
Warranty & Technical Support
If at any time you have questions regarding BlackBox, please contact us using one of these methods:
Phone support 855.335.0345 (toll-free U.S. only)
607.275.0345 (international)
Email tech@glyphtech.com
Web www.glyphtech.com/support
Contact Us
NOTE: Before contacting Glyph support, we recommend you gather the following information about your
conguration:
• BlackBox serial number (this is located on the bottom of your BlackBox)
• Operating System (Windows XP/7/8, Mac OS X 10.5, 10.6, 10.7 etc)
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