User Manual

Warranty Information
3 Year Hardware Warranty
2 Year Free Basic Data Recovery Attempt (we cannot guarantee our data recovery attempts
will be successful)
1 Year Advance Replacement within 48 Continental U.S. States only (if Technical Support
cannot resolve your issue via phone).
Your purchase of BlackBox Pro from an authorized Glyph reseller includes a comprehensive
three-year warranty.
Glyph warrants that your BlackBox Pro is free from material and mechanical defects. Proof of
purchase may be required to receive warranty service. If you are unable to provide a valid
proof of purchase, the warranty period will be calculated based on the original date of sale
between Glyph and the authorized reseller.
What is not covered?
BlackBox Pro warranty does not cover damage or accidental damage caused by misuse,
modification, alteration, tampering, an unsuitable operating environment, improper care, or
failure caused by another product for which Glyph is not responsible.
What is the warranty procedure?
1. Contact Glyph Technical Service (see below) and obtain an RMA (Return Merchandise
Authorization) number.
2. Carefully pack and ship your BlackBox Pro to the address provided by the Glyph service
representative. There is no need to include cables of any kind, just the BlackBox Pro unit.
Be sure the box is clearly labeled in several places with your RMA number.
Warranty & Technical Support
If at any time you have questions regarding BlackBox Pro, please contact us using one of
these methods:
Phone support:
800.335.0345 (toll-free U.S. only)
607.275.0345 (international or local)
Email:
[e-mail]
Web:
www.glyphtech.com/support
Contact Us
NOTE: Before contacting Glyph support, we recommend you gather the following information
about your configuration:
• BlackBox Pro serial number (located on the bottom of your BlackBox Pro)
• Operating System (Windows 7 and above, Mac OS X 10.4 and above) Version Level!