Owner’s Manual
Table Of Contents
- 2011 GMC Yukon/Yukon XL Owner Manual BookTOC
- Introduction
- In Brief
- Instrument Panel
- Initial Drive Information
- Remote Keyless Entry (RKE) System
- Remote Vehicle Start
- Door Locks
- Liftgate
- Windows
- Seat Adjustment
- Memory Features
- Second Row Seats
- Third Row Seats
- Heated Seats
- Heated and Ventilated Seats
- Head Restraint Adjustment
- Safety Belts
- Sensing System for Passenger Airbag
- Mirror Adjustment
- Steering Wheel Adjustment
- Throttle and Brake Pedal Adjustment
- Interior Lighting
- Exterior Lighting
- Windshield Wiper/Washer
- Climate Controls
- Transmission
- Four-Wheel Drive
- Vehicle Features
- Performance and Maintenance
- Keys, Doors and Windows
- Seats and Restraints
- Head Restraints
- Front Seats
- Rear Seats
- Safety Belts
- Airbag System
- Where Are the Airbags?
- When Should an Airbag Inflate?
- What Makes an Airbag Inflate?
- How Does an Airbag Restrain?
- What Will You See After an Airbag Inflates?
- Passenger Sensing System
- Servicing the Airbag-Equipped Vehicle
- Adding Equipment to the Airbag-Equipped Vehicle
- Airbag System Check
- Replacing Airbag System Parts After a Crash
- Child Restraints
- Older Children
- Infants and Young Children
- Child Restraint Systems
- Where to Put the Restraint
- Lower Anchors and Tethers for Children (LATCH System)
- Replacing LATCH System Parts After a Crash
- Securing Child Restraints (Rear Seat Position)
- Securing Child Restraints (Center Front Seat Position)
- Securing Child Restraints (Right Front Seat Position)
- Storage
- Instruments and Controls
- Controls
- Warning Lights, Gauges, and Indicators
- Instrument Cluster
- Speedometer
- Odometer
- Trip Odometer
- Tachometer
- Fuel Gauge
- Engine Oil Pressure Gauge
- Engine Coolant Temperature Gauge
- Voltmeter Gauge
- Safety Belt Reminders
- Airbag Readiness Light
- Passenger Airbag Status Indicator
- Charging System Light
- Malfunction Indicator Lamp
- Brake System Warning Light
- Antilock Brake System (ABS) Warning Light
- Tow/Haul Mode Light
- StabiliTrak® Indicator Light
- Tire Pressure Light
- Engine Oil Pressure Light
- Low Fuel Warning Light
- Security Light
- High-Beam On Light
- Front Fog Lamp Light
- Cruise Control Light
- Information Displays
- Vehicle Messages
- Battery Voltage and Charging Messages
- Brake System Messages
- Door Ajar Messages
- Engine Cooling System Messages
- Engine Oil Messages
- Engine Power Messages
- Fuel System Messages
- Key and Lock Messages
- Lamp Messages
- Object Detection System Messages
- Ride Control System Messages
- Airbag System Messages
- Anti-Theft Alarm System Messages
- Tire Messages
- Transmission Messages
- Vehicle Reminder Messages
- Washer Fluid Messages
- Vehicle Personalization
- Universal Remote System
- Lighting
- Infotainment System
- Climate Controls
- Driving and Operating
- Vehicle Care
- General Information
- Vehicle Checks
- Doing Your Own Service Work
- Hood
- Engine Compartment Overview
- Engine Oil
- Engine Oil Life System
- Automatic Transmission Fluid
- Engine Air Cleaner/Filter
- Cooling System
- Engine Coolant
- Engine Overheating
- Overheated Engine Protection Operating Mode
- Engine Fan
- Power Steering Fluid
- Washer Fluid
- Brakes
- Brake Fluid
- Battery
- Four-Wheel Drive
- Front Axle
- Rear Axle
- Starter Switch Check
- Automatic Transmission Shift Lock Control Function Check
- Ignition Transmission Lock Check
- Park Brake and P (Park) Mechanism Check
- Wiper Blade Replacement
- Glass Replacement
- Headlamp Aiming
- Bulb Replacement
- Electrical System
- Wheels and Tires
- Tires
- Tire Sidewall Labeling
- Tire Designations
- Tire Terminology and Definitions
- Tire Pressure
- Tire Pressure Monitor System
- Tire Pressure Monitor Operation
- Tire Inspection
- Tire Rotation
- When It Is Time for New Tires
- Buying New Tires
- Different Size Tires and Wheels
- Uniform Tire Quality Grading
- Wheel Alignment and Tire Balance
- Wheel Replacement
- Tire Chains
- If a Tire Goes Flat
- Tire Changing
- Secondary Latch System
- Full-Size Spare Tire
- Jump Starting
- Towing
- Appearance Care
- Service and Maintenance
- Technical Data
- Customer Information
- Customer Information
- Customer Satisfaction Procedure
- Customer Assistance Offices
- Customer Assistance for Text Telephone (TTY) Users
- Online Owner Center
- GM Mobility Reimbursement Program
- Roadside Assistance Program
- Scheduling Service Appointments
- Courtesy Transportation Program
- Collision Damage Repair
- Service Publications Ordering Information
- Reporting Safety Defects
- Vehicle Data Recording and Privacy
- Customer Information
- Index

Black plate (1,1)
GMC Yukon/Yukon XL Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-6
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-8
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . 13-10
Service Publications
Ordering Information . . . . . . 13-12
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-15
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-16
Navigation System . . . . . . . . . 13-16
Radio Frequency
Identification (RFID) . . . . . . . 13-16
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that
level. If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.