Owner’s Manual

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 3/8/16
382 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 382
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 384
Customer Assistance for Text
Telephone (TTY) Users . . . . . 385
Online Owner Center . . . . . . . . . 385
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 386
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 386
Scheduling Service
Appointments . . . . . . . . . . . . . . . 388
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 388
Collision Damage Repair . . . . . 389
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 391
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 392
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 393
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 393
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 393
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 394
Event Data Recorders . . . . . . . . 394
Infotainment System . . . . . . . . . . 395
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be