User Guide
Your satisfaction
and
goodwill are important to your
dealer and GMC Truck. Normally,
any
concern
you
may
have with
your
vehicle can be handled by your selling
or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. GMC
Truck has empowered its dealers to make decisions and
repair vehicles, and they are eager
to
resolve your
concern to your complete satisfaction. If your concern
has not been resolved to your satisfaction, take the
following steps:
STEP ONE
--
Discuss your concern
with
a
member of dealer management. Normally, concerns can
be quickly resolved
at
that
level.
If
the matter has
already been reviewed
with
the
Sales,
Service
or Parts
Manager, contact the owner
of
the dealership or the
General Manager.
STEP
TWO
--
If after contacting a member
of dealership management,
it
appears your concern
cannot be resolved by the dealership without further
help, contact the GMC Truck Consumer Relations
Manager by calling
1
-800-GMC-TRUCK
(1-800-462-8782, Customer Assistance prompt.)
In
Canada, contact
GM
of
Canada Customer Assistance
Center
in
Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
For help outside of the United States
and
Canada, call
the
following numbers as appropriate:
In
Mexico: (525) 625-3256
In
Puerto
Rico:
1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In
the U.S. Virgin Islands: 1-800-496-9994
In
the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
In
the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
In
all
other Caribbean countries: 1-809-763- 13 15
In
other overseas locations, call
GM
North American
Export Sales
in
Canada at 1-905-644-41
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