User Guide
To file
a
claim,
you
will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a
statement of the nature of your complaint.
Eligibility
is
limited by vehicle age and mileage, and
other factors.
We prefer
you
utilize the Customer Satisfaction
Procedure before
you
resort
to
AUTO LINE, but
you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving
as
an
intermediary
between you and GMC Truck.
If
this mediation
is
unsuccessful, an informal hearing will be scheduled
where eligible customers
may
present their case to an
impartial third-party arbitrator.
The arbitrator will make
a
decision which you may
accept or reject.
If
you accept the decision,
GM
will be
bound by that decision.
The
entire dispute resolution
procedure should ordinarily take about 40 days from the
time
you
file
a
claim until
a
decision
is
made.
Some state laws may require you to use this program
before filing
a
claim with
a
state-run arbitration program
or
in
the courts. For further information, contact the
BBB
at
1-800-955-5
100
or
the
GMC
Truck Customer
Assistance Center at
1
-800-GMC-TRUCK
(1-800-442-8782).
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If
you believe that your vehicle has
a
defect which could
cause
a
crash or could cause injury or death,
you
should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If
NHTSA receives similar complaints,
it
may open an
investigation, and
if
it finds that a safety defect exists
in
a
group of vehicles, it may order
a
recall and remedy
campaign. However, NHTSA cannot become involved
in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either
call
the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123
in
the
Washington,
D.C.
area) or write
to:
NHTSA,
U.S.
Department
of
Transportation
Washington,
D.C.
20590
You
can also obtain other information about motor
vehicle safety from the Hotline.
8-8