User's Manual

42
SYMPTOM CAUSE
No sound
Not turned on
Dead battery
Battery door will not close
Blocked RIE mould or tube
Blocked wax filter
Not loud enough
Incorrect RIE mould placement
Blocked RIE mould or dome
Change in hearing sensitivity
Excessive ear wax
Volume set too low
POSSIBLE REMEDY
Turn on by closing the battery door
Replace battery
Insert battery properly
Clean RIE mould or tube
Replace wax filter or consult your hearing care professional
Reinsert RIE mould
Clean RIE mould, replace dome, replace filter
Consult your hearing care professional
Consult your hearing care professional
Consult your hearing care professional
Troubleshooting Guide
400344000-GB-14.11-Rev.A.indd 42 10-12-2014 11:22:34