User Manual

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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE POSSIBLE REMEDY
The mobile phone is ringing
and the light indicator on the
Phone Clip+ does flash, but
no ringing tones will sound in
one or both hearing instru-
ments
The Phone Clip+ and hearing
instruments are not within
wireless range
The battery in the hearing in-
struments is so depleted that
it no longer supports audio
streaming
Assure that Phone Clip+ and hearing instruments are within
wireless range
Replace the battery in the hearing instrument with a new one
The remote user does not
hear my voice clearly
The sound from the hearing
instruments is either to low or
too high
The Phone Clip+ microphone
does not pick up your voice
correctly
The audio input level is not
suitable for listening
Assure that the Phone Clip+ microphone is kept close to
your mouth, and that the Phone Clip+ does not rub against
any clothing during the call
Adjust the volume on the mobile phone until the sound is
suitable, or adjust the volume using the ”+” and ”-” keys on
the Phone Clip+ until the sound is suitable.
Alternatively (option), use the ”+” and ”-” keys on the Remote
Control for doing this operation
There is no sound in the
hearing instruments although
being in the phone program
The Phone Clip+ and hearing
instruments are not within
wireless range
Assure that Phone Clip+ and hearing instruments are within
wireless range