User's Manual

43
Troubleshooting Guide
SYMPTOM CAUSE
POSSIBLE REMEDY
Excessive
whistling / feedback
Incorrect custom placement in ear
Re-insert custom product carefully
Excessive ear wax
Consult your hearing care professional
Feedback control may need adjustment
Consult your hearing care professional
Hearing instrument settings not optimal
Consult your hearing care professional
Sound distorted / not clear
Weak battery
Replace battery
Improper fit
Consult your hearing care professional
Hearing instrument damaged
Consult your hearing care professional
Hearing instrument settings not optimal
Consult your hearing care professional
Wireless does not work
Possible Root Cause - Device is in flight mode
Open and close the battery compartment once. Wireless will reactivate 10 seconds later. (If
Root Cause is device in flight mode)
400332000-GB-14.10-Rev.A.indd 43 19-11-2014 12:48:34