User's Guide

Issue Potential cause Potential solution
No sound Is the hearing aid turned on? Turn it on.
Is the hearing aid in telecoil
mode?
Switch to the microphone pro-
gram.
Is there a battery in the hearing
aid?
Insert a new battery.
Is the battery still good? Replace with a new battery.
Is the plastic tube or earmould
clogged or broken?
Consult your hearing care
professional
Is your ear full of wax? Visit your physician.
Sound is distorted,
spluttering or weak
The battery is flat Replace it with a new one.
Is the battery dirty? Clean it or replace it with a new
one.
Is the plastic tube or earmould
clogged or broken?
Consult your hearing care
professional
Did your hearing aid get moist? Use a dessicant.
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