hearing User Manual Go Lite & Go Prime www.gohearing.com V1.
Precautions and Warnings WARNING: If you are younger than 18, do not use this. You should go to a doctor because your condition needs specialized evaluation and management. These hearing aids are only for users who are age 18 and older. These hearing aids are for users age 18 and older to compensate for perceived mild-to-moderate hearing impairment. A younger person with hearing loss should see a licensed physician, preferably an ear specialist, for diagnosis of potential associated medical conditions.
something is in the ear canal. • Episodes of vertigo (a sensation of spinning or swaying) or severe dizziness. • Sudden, quickly worsening, or fluctuating hearing loss in the past 6 months. • Hearing loss or ringing (tinnitus) only in one ear or a noticeable difference in hearing between ears. WARNING: This hearing aid should not cause pain when inserting it. Remove this device from your ear if it causes pain or discomfort when inserting or placing it. To try again, make sure to follow the instructions.
yourself. • For best results, use hearing aid accessories provided by Go Hearing. • Never leave your devices where small children and pets can reach them. These WARNINGS point out situations which could cause serious injuries to the user or to the hearing aid. • In some acoustic environments, over amplification can cause discomfort and damage to the patient’s hearing. • Do not use your device in explosive or oxygenenriched areas. • Allergic reactions to hearing aids are unlikely.
• Remove your aids for CT and MRI scans or for other electromagnetic procedures. • Never leave your charging case where small children and pets can reach them. • If you feel pain in or behind your ear, if it is inflamed, if skin irritation or accumulations of ear wax occur, please check with your hearing healthcare provider or physician. • If you have active implantable devices please keep magnets (ie. the charging case) at least 6 inches away from the active implant.
Caution and notices for users Caution: This is not hearing protection. You should remove this device if you experience overly loud sounds, either of short or long duration. You should use appropriate hearing protection in loud environments. As a general rule, if you would use ear plugs in a loud environment, you should remove this device and use ear plugs in that environment. Caution: The sound output should not be uncomfortable or painful.
aids) may provide more benefit than just one hearing aid, especially in demanding listening situations - for example, noisy environments. Note: Tell the FDA about injuries, malfunctions, or other adverse events. To report an adverse event, you should submit the information to FDA as soon as possible after the event.
1 This manual will provide you with all the information you need to use and maintain your new devices. For additional information on the use of these devices visit www.gohearing.com.
2 What’s inside the box? 2 x Color coded Hearing Aids.
Components of the devices Pull wire Microphone Charging port Go Lite: Volume control Go Prime: Volume/ program control Magnetic port Replaceable domes Wax guard 3
4 Quick start guide Power ON/OFF ON: The device will switch on automatically once removed from the charging case. You might hear it give feedback or whistle. This is normal. OFF: The device will switch off as soon as it’s placed back in the charging case. Important: The pull wire fits into the deep groove in the charging case. The device should feel secure when it connects to the magnet. Selecting the correct dome Each device comes with 3 different dome sizes.
WARNING: When changing the dome, ensure that you push it over the ridges at the end of the sound outlet. It needs to be secure to prevent it from coming off the device. Inserting the device The device comes in different colors and is marked with an R and an L. Right ear: Red color and marked with R. Left ear: Blue color and marked with L. Align the device before inserting them. Go Lite: Right ear: Volume control wheel at the bottom. Left ear: Volume control wheel at the top.
6 Tips for inserting and removing the device • Turn the volume down the first time you try the device. • It is normal for the device to give temporary feedback or whistle when you insert it or take it out. • To insert the device, hold it with the pull wire between your thumb and forefinger. • Gently pull downwards on your earlobe with your free hand to make it easier to insert. • Gently pull on the pull wire to remove the device.
7 Adjusting the volume Please Note: Each hearing aid needs to be adjusted individually. Go Lite: 1. Use the small volume adjustment tool that’s included. 2. The arrow will indicate the volume level. 3. Slowly and gently turn the wheel in the desired direction. 4. Turn the wheel clockwise to increase the volume. 5. Turn the wheel anti-clockwise to decrease the volume.
8 Each program has 8 different volume settings. 1. Quickly press the volume/program control to change the volume level. 2. You will hear 1 beep every time you increase the volume. 3. You should hear the device slowly getting louder every time you press the control. 4. When you reach the maximum volume you will hear 2 beeps. 5. When you reached the maximum volume and press the volume/program control once more, it will revert back to the minimum volume setting.
The device has three listening programs/ settings. Normal Setting - Suitable when you struggle with all sounds. - You will hear 1 beep when you go onto this program. High-frequency setting - Suitable when you struggle with high pitched sounds or when it is very noisy. - You will hear 2 beeps when you go onto this program. Low-frequency setting - Suitable when you struggle with low-pitched sounds or when listening to music. - You will hear 3 beeps when you go onto this program.
10 previous program and volume setting you used. Charging your devices Before using the hearing aids for the first time, remove the sticker and charge them fully. The charging cable can connect to any USB power source to charge the charging case. Insert the charging cable into the bottom of the charging case. Your devices can be used for up to 30hrs on a single, full charge. A fully charged charging case can charge the devices up to 6 times. It takes between 2-3hrs to charge the devices fully.
Understanding the charging case Green lights: On the left and right. Flashing green lights: The charging case is charging. Steady green lights: The charging box is fully charged and charging the devices. Green lights off: The devices are fully charged. Blue light: In the middle position. Flashing blue light: The charging case battery is low. Steady blue light: The devices are charging.
12 The lights of the charging case will switch on when you insert or remove the devices. It will switch off after a short while. Push Button If you have not used your devices for a while and want to make sure they are charged, you can press the push button on the charging case and it will start the charging of your devices.
Device information * In reference to IEC 60118-7 / ANSI S3.22.2005 Technical Data Specification Model: Lite or Model: Prime Max OSPL 90 110dBSPL HFA SSPL90 106dBSPL Peak Gain 35dB HFA Full-on Gain 30dB Frequency Range 250Hz-5000Hz 500Hz: ≤ 3% Harmonic Distortion THD 800Hz: ≤ 3% 1600Hz: ≤ 3% Eq. Input Noise ≤ 25dB Battery Current Drain 1.
14 Cleaning and maintenance • It is important to clean your device regularly. • Wearing a device can increase the amount of earwax your ear produces. • Use a wet wipe, soft cloth, or tissue to wipe the surface of the device. • Use the brush to clean away any traces of wax from around the sound outlet and wax guard. • If the microphone opening is clogged by dust or dirt, carefully brush away visible signs of debris from the openings.
Wax Guard Replacement Instruction Your wax guard should be replaced when it becomes clogged. Some people produce more earwax than others and thus might need to replace their wax guard more often. In most cases, you need to replace it once a month or if your device doesn’t sound as loud as it used to, or if it sounds distorted. Replace the wax guards one device at a time. Remove the dome from the device. Take a wax guard installation tool.
16 Turn the tool around and push the new wax guard into the hole where the used wax guard was. New wax guard Pull the tool away from your device. Discard the tool and the used wax guard.
17 Troubleshooting Problem No sounds Possible Cause Solution Low battery Charge the device Blocked sound outlet or microphone opening Clean the device Blocked sound outlet Clean the device Volume not high enough Turn up the volume of the device Not loud enough Not fitting correctly When was your hearing last checked? Try a different dome size Reinsert the device Arrange a hearing test
18 Intermittent sound Whistle/ Feedback Moisture Clean and dry the device Partially blocked sound outlet or microphone opening Clean the device Defective device Contact the manufacturer Too much wax in the ear Contact a health professional Not fitting correctly Volume is too high Try a different dome size Reinsert the device Turn down the volume of the device Getting used to the devices • It can take some time to get used to the devices.
devices 1 to 2 hours per day in a relatively quiet environment (like indoors). • You can start to expose yourself to more sounds and noises and increase the wearing time week by week. • In the beginning (first 4 weeks) you might notice an increase in the noise levels around you. Background noise and unfamiliar sounds may seem too loud. This will improve over time and the more you wear the devices. Voices and the television may be clearer.
20 missed or to rephrase what they said, if necessary. - When attending meetings, church gatherings, or social events, arrive as early as possible so that you can sit in the front of the room, closest to the speaker. - When talking in groups, try to ensure that everyone’s face is visible to you, in order to assist with the understanding of speech. - Try to stand about 3-5 feet away from the person you are talking to. - Ask the person you are talking to, to stand in good lighting.
Contact Us Call: +1 302 754 3190 Email: support@gohearing.com Location 1712 Sycamore Road, DeKalb, Illinois, 60115 For additional information on the use of these hearing aids, visit www.gohearing.com.
22 Information and description of symbols This symbol indicates important information on handling and product safety. This is the symbol for caution and warning. This is a safety symbol used to highlight that there are specific warnings or precautions associated with the devices that are not otherwise found on the label. Consult instructions for use. This is the symbol to keep the device dry.
device to your hearing healthcare provider for disposal. Proper disposal protects the environment and health. Manufactured by: Xiamen Meiling Technology Co., Ltd. Room 102, Hengye Building, 100 Xiangxing Road, Torch High-Tech Zone (Xiang’an) Industrial Zone, Xiamen Fujian, CN 361101 Distributed by: hearX USA, Inc dba Go Hearing.
