Warranty

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Linear General Limited Warranty and Repair Policy

Linear LLC warrants its products to be free from defects in material and workmanship. For the term of the warranty,

see the list of products below. Each product’s speciﬁ c warranty duration is indicated in the Limited Warranty

section of the product’s instructions. The warranty expiration date is reﬂ ected by a date code that is afﬁ xed to all

of Linear’s products. This warranty extends only to wholesale customers who buy direct from Linear or through

Linear’s normal distribution channels. Linear LLC does not warrant some products to consumers. Consumers

should inquire from their selling dealer as to the nature of the dealer’s warranty, if any.

Note: All Linear products are designed to be installed and serviced

by trained professional installation companies.

There are no obligations or liabilities on the part of Linear LLC for consequential damages arising out of

or in connection with use or performance of the product or other indirect damages with respect to loss of

property, revenue, or proﬁ t, or cost of removal, installation or reinstallation.

All implied warranties, including implied warranties for merchantability and implied warranties for ﬁ tness, are valid

only until warranty expiration date as labeled on the product. This Linear LLC Warranty is in lieu of all other

warranties express or implied. Some states and countries do not allow limitations or how long an implied warranty

lasts or the exclusion or limitation or incidental or consequential damages, so the above exclusions may not apply.

The Linear LLC warranty gives speciﬁ c legal rights in addition to other rights, which may exist and vary from state

to state and country to country.

The following warranty periods apply to Linear branded products:

1. Linear Security, PERS, Access Control (except as noted); and Security Radio Products (except as noted) — One (1) year

a. Linear DXS-LRC, DXS-LRP, DXS-LRW, DXS-62, DXS-62A, DXS-64 transmitters — Two (2) years

b. Linear Access Control AE-100, AE-500, AE1000, AE1000PLUS, AE2000,

AE2000PLUS, AM3 and AM3PLUS — Two (2) years

2. Linear Audio Ampliﬁ ers, Data, and High Deﬁ nition Video products — Two (2) years. There is no warranty offered on the

batteries supplied with the IR remote control.

3. Linear “Active” Video Ampliﬁ ers, Modulators, and IR Receivers — Two (2) years

4. Linear “Passive” Video products (ﬁ lters, splitters, cables, cabinets) — Fifteen (15) years

5. Linear Intercom (DMC & VMC) Masters, Room Stations, and all Speakers except the WG Series — Two (2) years

6. Linear WG Series Speakers — Ten (10) years

7. Linear Central Vacuum power units and accessories

a. Red Series power units — Five (5) years

b. Platinum Series power units — Ten (10) years

c. Accessories (power heads, hoses, attachments, etc.) — Two (2) years

8. Linear Garage Door Operators

a. LDO33 — Ten (10) years on the motor, Five (5) years for mechanical, One

(1) year on the electronics, Lifetime on the belt and rail

b. LDO50, LSO50, LCO75, and LDCO800 — Lifetime on the motor, Five (5) years for

mechanical, One (1) year on the electronics, Lifetime on the belt and rail

c. MVP — Twenty (20) years on the drive train, Two (2) years on electronics

d. Challenger — Ten (10) years on the drive train, Two (2) years on electronics

e. MVP SB — Lifetime on the drive train, Two (2) years on electronics

9. Gate Operators

a. Models SLR, SLD, SLC, HSLG, GLSG-A, VS-GSLG, SWR, SWD, SWC, VS-GSWG, BGU,

BGU-D, BGUS, and SG — Five (5) years after date of purchase to original customer.

b. Models LP, GS, and RS — Mechanical (5) years for single family home use and Three (3) years for multiple family and

commercial use, Electronics (3) years for single family home use and (2) years for multiple family and commercial use

c. Model LRA — Two (2) years after date of purchase to original customer.

10. Commercial Door Operators, all models — Two (2) years

11. Remote Control Radios, all models — One (1) year

12. Access Control products

a. PowerKey, all models — One (1) year

b. eMerge Legacy, 50P & 5000P, e3 Series — One (1) year

c. eMerge e3 ONE BOX — Three (3) years

d. Door Gard & Secured Series, all models — Two (2) years

e. LS Series & 212LS, all models — Two (2) years

f. “e” Series Keypads, all models — Five (5) years

(continued)

Summary of content (6 pages)

PAGE 1
Linear General Limited Warranty and Repair Policy Linear LLC warrants its products to be free from defects in material and workmanship. For the term of the warranty, see the list of products below. Each product’s specific warranty duration is indicated in the Limited Warranty section of the product’s instructions. The warranty expiration date is reflected by a date code that is affixed to all of Linear’s products.
PAGE 2
Warranty periods (continued) 13. CCTV Video Surveillance Products a. Analog Cameras — Three (3) years + Three (3) months (39 months total) b. IP Cameras — Two (2) years c. NVRs & Storage Devices — Two (2) years d. HDDs (AV Class) — Three (3) years e. Video Accessories — One (1) year f. Video Software — One (1) year g. CrystalVue PVDs, all models — Three (3) years + Three (3) months except One (1) year on LCD panel h.
PAGE 3
Return Product Authorization (RPA) (Defective Product Only) All defective products returned to Linear LLC for repair or replacement must be pre-approved by Linear Returns and have an RPA number assigned to the return. Please call Linear Returns at 855-546-3351 or send an e-mail to returns@linearcorp.com. An Application Engineer will troubleshoot and verify the product defect and assign a Troubleshooting Ticket Number. The inquiry will then be forwarded to Linear Returns to process the RPA.
PAGE 4
Addendum 2—Linear’s 2Gig Brand Return Product Authorization (RPA) Procedures 1. Returns. Any return of any 2GIG Brand Product, other than defective Products, shall be subject to Linear’s consent, which may be given in Linear’s sole discretion.
PAGE 5
Returned Material Authorization (RMA) (Overstock Product Only) All product returned to Linear LLC must be pre-approved by an Internal Sales Representative and have an RMA number assigned to the return. Please call 800-421-1587 or 760-438-7000 and ask to talk to your Internal Sales Representative. The following information must also be made available before any RMA number is assigned to the return: 1. 2. 3. 4. 5. 6. 7. Customer Name. Customer’s Shipping Address.
PAGE 6
Returned Material Authorization (RMA) (Advance Replacements) Linear LLC does not routinely issue advance replacements for defective equipment. Dealers and distributors are expected to carry stock in order to service their customers for replacement purposes. (See RPA Policy for repair procedures) However, Linear will consider sending Advance Replacements for equipment on an emergency basis.