User's Manual

DuraLabel 4000 User’s Manual
20
3-5. Error Messages
When an error happened during printing process, different LED light messages will be displayed.
Users can diagnose the error situation according to the LED light.
Frequency
Quickly blinking Slowly blinking
Steady
Color
Red light Orange light
LED Light Description Solution
Media Error
Unable to detect the media.
Please perform the Auto Sensing again.
Media Out
Replace with new label roll or ribbon
roll.
Media Jam
Possible causes: card tags or paper fall
into the gap behind the platen roller,
can’t find label gap/black mark, black
mark paper out or ribbon out. Please
adjust it according to actual usage.
Print Mode
Error
Ribbon is not installed when
in Thermal Transfer mode.
1. Please install the ribbon if you want to
print in Thermal Transfer mode.
2. Or change the print mode to Direct
Thermal mode and print with Direct
Thermal media.
Door Open
Printing Mechanism is not
firmly closed.
Re-open the Printing Mechanism and
make sure it closes tightly.
Memory
Error
Memory is full; printer will
print out “Memory full.”
Delete unnecessary data in the
memory.
Can’t find the file; printer
will print out “Filename
can not be found.”
Use “~X4” command to print out all the
files, and then check whether the file
exist and the file name is correct.
File name is duplicated;
printer will print out
“Filename is repeated.”
Change the file name and download
again.
Print head
Error
The temperature of print
head is too high.
Wait for the print head temperature
drops to the normal temperature range,
and then printer will go back to the
standby mode and the LED light will
stop flashing.