DT SERIES USER MANUAL DT2 / DT2x / DT4 / DT4x USER MANUAL VERSION ISSUE DATE P/N : DT2 / DT4 series : Rev. E : 2013.06.
FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Safety instructions Please read the following instructions carefully. 1. Keep the equipment away from humidity. 2. Before you connect the equipment to the power outlet, please check the voltage of the power source. 3. Make sure the printer is off before plugging the power connector into the power jack. 4. It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage. 5. Be careful not to get liquid on the equipment to avoid electrical shock.
1. BARCODE PRINTER ........................................................................................ 1 1-1. Box content .........................................................................................................................1 1-2. Specifications ......................................................................................................................1 1-3. Getting to know your printer ........................................................................................
1. Barcode printer 1-1. Box content Please check that all of the following items are included with your printer: Barcode printer Power cord AC adapter USB cable Label stock Quick reference guide CD (with QLabel label software / user manual) DT2 series DT4 series 1-2. Specifications Model Print Method Resolution Print Speed Print Width Print Length Processor DT2 DT4 Direct Thermal 203 dpi (8 dot/mm) 4 IPS (102 mm/s) 4 IPS (102 mm/s) 2.12” (54 mm) 4.25” (108 mm) Min. 0.16” (4 mm)** ; Max.
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° Resident Fonts rotatable Bitmap fonts 8 times expandable in horizontal and vertical directions Scalable fonts 90°, 180°, 270° rotatable Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable Download Fonts Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions Scalable fonts 90°, 180°, 270° rotatable
Model Print Method Resolution Print Speed Print Width Print Length Processor Memory Sensor Type DT2x Direct Thermal 203 dpi (8 dot/mm) 7 IPS (177 mm/s) 2.12” (54 mm) Min. 0.16” (4 mm)** ; Max. 68” (1727 mm) 32 Bit RISC CPU 4MB Flash (2MB for user storage) ; 16MB SDRAM Adjustable reflective sensor. Fixed transmissive sensor, central aligned Continuous form, black mark sensing, and punched hole; label length set by auto sensing or programming Width: 0.6” (15 mm) Min. - 2.36” (60 mm) Max. Media Thickness: 0.
Model DT2x 1-D Bar codes: Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2 of 5 & I 2 of 5 with Shipping Bearer Bars, Codabar, Code 128 (subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight, Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM and Barcodes GS1 DataBar 2-D Bar codes: PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR code and Aztec code CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,
Model Print Method Resolution Print Speed Print Width Print Length Processor Memory Sensor Type DT4x Direct Thermal 203 dpi (8 dots/mm) 7 IPS (177 mm/s) 4.25” (108 mm) Min. 0.16” (4 mm)** ; Max. 68” (1727 mm) 32 Bit RISC CPU 8MB Flash (4MB for user storage); 16MB SDRAM Adjustable reflective sensor. Fixed transmissive sensor, central aligned Types: Continuous form, gap labels, black mark sensing, and punched hole; label length set by auto sensing or programming. Width: 1” (25.4 mm) Min. - 4.
Model DT4x Bitmap fonts 0°, 90°, 180°, 270° rotatable, single characters 0°, 90°, 180°, 270° rotatable Download Fonts Asian fonts 0°, 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions Scalable fonts 0°, 90°, 180°, 270° rotatable 1-D Bar codes: Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2 of 5 & I 2 of 5 with Shipping Bearer Bars, Barcodes Codabar, Code 128 (subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight, Post NET
1-3. Getting to know your printer 1 2 3 4 5 1. 2. 3. 4. 5. LED indicator FEED function button Printer cover On/off switch Release buttons 3 1 2 4 5 6 1. 2. 3. 4. 5. 6.
2 3 1 1. 2. 3. Platen cover Label sensor Platen roller 1. 2. 3. 4. 5. Power jack USB port Feed slot for continuous labels Serial port (RS-232) Ethernet port 1 1. 2.
2. Printer setup 2-1. Loading the label roll 1. Place the printer on a flat surface and open the printer cover. 2. Release the label supply hub. 3. Lift the label roll holder and pull it out as far as possible. 4. Install the label roll on the label supply hub. 5. Now press the label roll holder down until it clicks into place. 6. Return the label roll holder to its original position.
7. Pass the label under the paper guides and pull it forward. 8. Adjust the paper guides to the width of the label liner. 9. Close the printer cover to finish loading the labels.
2-2. Installing the label roll holder 1. Pull the label roll holder out as far as it will go. 2. Fold out the label supply hub as shown in the illustration. 3. Now rotate the label roll holder to return the label supply hub to its original position. Press down the label supply hub until it clicks into place. A. To load label stock with a 1" core, the locking notch must be at the top of the label supply hub. B. To load label stock with a 1.
2-3. Connecting the printer to the host computer 1. 2. 3. 4. Please make sure that the printer is switched off. Connect the power cord to the power supply and to the AC adapter, then connect the adapter to the printer. Connect the printer with the host computer via the USB port or serial port. Switch on the printer. The LED indicator should light up.
2-4. Installing the driver 1. Insert the product CD in the CD/DVD drive of the host computer and open the "Windows Drivers" folder on the CD. 2. Execute the file with the same icon as the file selected in the illustration on the right. 3. Follow the instructions in the installation wizard. 4. Select "Install printer drivers" to start with the driver installation. 5. Specify your printer model and continue with the installation.
6. Specify the port used to connect the printer to the host computer. 7. Enter a printer name. The printer will be listed under this name in the "Printers and Faxes" folder. 8. Specify whether or not you want to share the printer with other network users and assign the printer a share name. 9. When you have configured all the settings, a summary of the printer settings is displayed, which you should check. 10. If all settings are correct, click Finish to start copying the driver files. 11.
3. Operator panel 3-1. FEED button When you press the FEED button, the printer moves the label to the defined stop position. If you are using continuous labels, pressing the FEED button will move label stock until you release the button again. If you are using individual labels, pressing the FEED button will move only one label. If the label does not stop at the correct position, you need to run the auto-detection function on the label stock (see Section 3-3). 3-2.
3-4. Self test The self-test function helps you find out whether the printer is functioning normally. The printer prints the following test page: 【Note】 For more information about advance settings, such as “Sensor switch” or “Dump Mode”, please refer to Programmer’s manual.
3-5. Error alerts LED indicator Beeps Red 2 x 4 beeps Red (flashing) Red None 2 x 2 beeps Description The print mechanism is not correctly closed. 2 x 2 beeps Red 2 x 2 beeps Red 2 x 2 beeps Red 2 x 2 beeps Open the print mechanism and close it again. Once the print head has cooled High temperature at the print down, the printer switches to head. standby mode. No paper is detected. The paper is finished. Red Solution Paper feed problem.
4. NetSetting for Ethernet 4-1. Installing the NetSetting software The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port. It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow below steps. STEP-01 Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.
4-2. The interface of NetSetting Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the basic information of connected printer and your PC. Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment. Once a connected Godex printer is detected, it will be listed on the start page. There are six tabs on the top of interface which can configure different types of network settings.
IP Setting The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the printer. You can also set the printer’s IP address ether by DHCP or by Static IP. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. 【Note】 To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please contact your network administrator for related network setting information.
Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol). You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
Alert Message Setting For the alert message notification function, you can decide which error cases need to be sent out to the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
Printer Configuration Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by this setting page. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
User Command The “User Command” tab provides a communication interface for operator to control the printer. Input printer commands in "Input Command" window and press “Send Command” button, the commands will be sent to the printer. For some commands that will return response message, the message will be displayed in "Output Message" window. You can press “Send Command” button to send printer commands via Ethernet port and control the printer remotely.
Firmware Download On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button. The printer firmware then can be updated remotely. In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer configurations back to factory default.
5. Accessories 5-1. Installing the label dispenser 1 2 Label dispenser Screws (set of 2) 【Note1】 Remember to switch off the printer before installing the label dispenser. 【Note 2】 A label liner thickness of 0.006 mm ± 10% and a weight of 65 g/m2 ± 6% are recommended. 【Note3】 The label dispenser will take labels up to a max. width of 110 mm (DT4) or 54 mm (DT2). 1. Place the printer on a flat surface and open the printer cover. 2. 1 2 Remove the front cover.
5. Turn the printer upside down and tighten the screws to secure the label dispenser. DT4 5. Turn the printer upside down and remove the screw that secures the cover on the bottom of the printer. 6. Tighten the screws to secure the label dispenser. 6. Open the cover on the bottom of the printer to access the motherboar d. 【Note】 You can use a coin or screwdriver to open the cover. 7. Connect the cable to the motherboard.
10. Open the dispenser by folding it out. 11. Load the labels, following the instructions in Section 2-1. 12. Remove the first label and pass the label liner over the roller and the tear-off plate. 【Note】 The label stock should be at least 25 mm high. 【Suggestion】 When using the label dispenser, set the stop position to 9 mm (DT2: 8 mm). 13. Pass the label liner through the printer and dispenser as shown in the illustration. 14. Fold up the dispenser cover to close it. 15.
5-2. Installing the cutter 1 Cutter module 2 Screws (set of 2) 【Important】 Remember to switch off the printer before installing the cutter. 1 【Note 1】 Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning. The cutter has a blade life of 1,000,000 cuts when using paper weighing up to 120 g/m² and 500,000 cuts when using paper weighing between 120 g and 170 g/m². 1. Place the printer on a flat surface and open the printer cover. 2.
3. Pass the cutter cable through the opening as shown in the illustration. 4. Fit the label cutter in the recess provided. 5. Turn the printer upside down and tighten the screws to secure the cutter. DT4 5. Turn the printer upside down and remove the screw that secures the cover on the bottom of the printer. 6. Open the cover on the bottom of the printer to access the motherboar d. 7. Connect the cutter to the motherboard. 6. Tighten the screws to secure the label cutter.
8. Close the cover on the bottom of the printer (DT2: and secure it with the screw). 9. Place the printer the right way up again. In the next step, load the label stock. 10. Follow the instructions in Section 2-1. 11. Pass the start of the label roll through the cutter and press the FEED button to finish.
6. Maintenance and adjustment 6-1. Cleaning the print head Dirt on the print head or ribbon, or glue residue from the label liner may result in inadequate print quality. The printer cover must therefore always be closed. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head. Here is how you clean the print head: 1. Switch off the printer. 2. Open the printer cover. 3.
6-3. Labels with black marks If you are using black-mark label stock that has the printer's maximum feed width, the printer may not recognise the black marks because they are outside the sensor range. When using label stock with black marks, you should therefore observe the following restrictions: DT2 For 60 mm wide label stock, the black marks should have the following positions and sizes: A > 13.1 mm high B < 5mm high C > 8.
6-4. Troubleshooting Problem The printer is switched on but the LEDs do not light up. The LED lights up red (ERROR) and printing is interrupted. Solution Check the power supply. A label is missed out during printing. The printed image is blurred. The cutter does not cut off the labels in a straight line. The cutter does not cut off the labels completely. When using the cutter, the labels are not fed through or cut off incorrectly.
Appendix A. Printer interfaces Serial port Default setting : Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS RS232 housing (9-pin to 9-pin) DB9 socket --1 RXD 2 TXD 3 DTR 4 GND 5 DSR 6 RTS 7 CTS 8 RI 9 Computer 1 2 3 4 5 6 7 8 9 DB9 plug +5V, max 500mA TXD RXD N/C GND RTS CTS RTS N/C Printer 【Note】 The total current to the serial port may not exceed 500 mA. USB port Connector type : Type B Pin No.
