EZ1000 PLUS BARCODE PRINTER USER MANUAL USER MANUAL VERSION ISSUE DATE P/N : EZ1000 Plus : Rev. C : 2013.07.
FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Safety instructions Please read the following instructions carefully. 1. Keep the equipment away from humidity. 2. Before you connect the equipment to the power outlet, please check the voltage of the power source. 3. Make sure the printer is off before plugging the power connector into the power jack. 4. It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage. 5. Be careful not to get liquid on the equipment to avoid electrical shock.
1. BARCODE PRINTER ..................................................................... 1 1-1. Box content ............................................................................................. 1 1-2. Specifications .......................................................................................... 1 1-3. Interfaces ................................................................................................. 3 1-4. Getting to know your printer .............................................
1. Barcode printer 1-1. Box content Please check that all of the following items are included with your printer: Barcode printer Power cord AC adapter USB cable Parallel cable (Centronics) Label stock Label supply hub Label guide plates (set of 2) Ribbon Ribbon hubs (set of 2) Cleaning card Quick reference guide CD (with QLabel label software / user manual) 1-2.
Scalable fonts 90°, 180°, 270° rotatable Barcodes Code Pages Graphics Interfaces Control Panel Power Environment Humidity Agency Approvals 1-D Bar codes: Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart, UCC/EAN-128, UPC A / E (add on 2 & 5), I 2 of 5, I 2 of 5 with Shipping Bearer Bars, EAN 8 / 13 (add on 2 & 5), Codabar, Post NET, EAN 128, DUN 14, HIBC, MSI (1 Mod 10), Random Weight, Telepen, FIM, China Postal Code, RPS 128 and GS1 DataBar 2-D Bar codes: PDF417, Datamatrix code, MaxiCode
1-3. Interfaces Parallel port Handshaking Interface cable Pinout Pin No.
USB port Connector type : Type B Pin No. 1 2 3 4 Function VBUS D- D+ GND Internal interface UART1 wafer N.C TXD RXD CTS GND RTS E_MD RTS E_RST +5V GND +5V UART2 wafer +5V CTS TXD RTS RXD GND 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 EZ1000 Plus User Manual 1 2 3 4 5 6 7 8 9 10 11 12 Ethernet module N.
1-4. Getting to know your printer 1 2 3 5 4 6 7 8 1. 2. 3. 4. 5. 6. 7. 8. Release buttons for opening the printer cover Printer cover Label supply hub Ribbon feed mechanism Print mechanism Ribbon rewind hub and empty ribbon core Release catches (left/right) Front cover 4 1 2 3 5 1. 2. 3. 4. 5.
1 4 2 5 3 1. 2. 3. 4. 5. Ribbon supply hub Label guides Platen roller Print line adjustment Label sensor 3 4 5 6 7 1 2 1. Feed slot for continuous labels 2. On/off switch 3. Ethernet port (optional) 4. USB port 5. Parallel port 6. Serial port (RS-232) 7. Power jack * Ports and interfaces vary depending on the model.
2. Printer setup This printer supports the following printing methods: Thermal transfer Requires a ribbon for transferring a printed image to a medium. printing (TTP) Direct thermal Does not require a ribbon, only thermal paper. printing (DTP) Please check which printing method you are using and alter the settings accordingly in the printer driver, and/or software. 2-1. Loading the ribbon 1. Place the printer on a flat surface.
5. Pass the ribbon under the print head. 6. Wind the ribbon onto the rewind core, attaching it with the adhesive strip at the end of the ribbon. Wind the ribbon 2–3 times around the core. 7. Close the print mechanism. Ensure the release catches click into place.
2-2. Loading the label roll 1. Open the printer cover. 2. Place the label roll on the label supply hub. 3. Press the release catches and lift the print mechanism. 4. Pass the labels through the paper guides up to the tear-off plate. 5. Adjust the paper guides to the label width. 6. Close the print mechanism.
2-3. Installing the label supply hub (A) Installing the label supply hub for 1" cores (B) Installing the label supply hub for 1.
2-4. Preparing for tag printing In tag printing, the tag hole indicates the height of a label. During adjustment, the sensor must therefore be positioned directly below the tag hole as shown in the illustration. The tag hole should be at least 3 mm in diameter to ensure correct functioning.
2-5. Connecting the printer to the host computer 1. Please make sure that the printer is switched off. 2. Connect the power cord to the power supply and to the AC adapter, then connect the adapter to the printer. 3. Connect the printer with the host computer via the USB port or serial port. 4. Switch on the printer. The LED indicator should light up.
2-6. Installing the driver 1. Insert the product CD in the CD/DVD drive of the host computer and open the "Windows Drivers" folder on the CD. 2. Select the icon for the driver file and click it to start the installation. 3. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure. 4. Select "Install printer drivers". 5. Specify your printer model.
6. Specify the port used to connect the printer to the host computer. 7. Enter a printer name and assign the appropriate rights. 8. Once the installation is complete, a summary of the printer settings is displayed. 9. Check whether the printer settings are correct and click "Finish" to start copying the driver files. 10. Wait until copying is complete, then finish the installation. 11. Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.
3. Operator panel 3-1. FEED button When you press the FEED button, the printer moves the label to the defined stop position. If you are using continuous labels, pressing the FEED button will move label stock until you release the button again. If you are using individual labels, pressing the FEED button will move only one label. If the label does not stop at the correct position, you need to run the auto-detection function on the label stock (see Section 3-3). 3-2.
3-4. Self test The self-test function lets you check whether the printer is functioning normally. The contents of a self-test printout are listed below.
3-5. Error alerts LED indicator Ready Status Red Red Red (flashing) (flashing) Red Red Beeps Description Solution 2x4 beeps The print mechanism is not Open the print mechanism correctly closed. and close it again. None High temperature at the print head. 2x3 beeps No ribbon is installed and the printer displays an error. The ribbon is finished or the label supply hub is not moving.
4. Accessories 4-1. Installing the label dispenser 1 2 Dispenser module Screws (set of 2) 【Note 1】 Remember to switch off the printer before installing the label dispenser. 【Note 2】 A label liner thickness of 0.006 mm ± 10% and a weight of 65 g/m2 ± 6% are recommended. 【Note 3】 The label dispenser will take labels up to a max. width of 110 mm. 【Tip】When using the label dispenser, set the stop position to 9 mm. 1. Open the printer cover by pressing the release buttons on both sides of the printer housing.
5. Connect the dispenser cable to the lower jack as shown in the illustration on the right. 【Important】The printer must be switched off, or the motherboard may be destroyed! There are 2 jacks: the lower jack is for the dispenser, the upper jack for the cutter. 6. Install the dispenser by pressing down first its left-hand side and then its right-hand side. 7. Secure the dispenser using the screws provided for this purpose. 8. Pass the paper through the guides.
10. Pass the label stock through the printer as shown in the illustration on the right. 11. Close the print mechanism and the label dispenser. 12. Press the FEED button to set the label position and complete the installation.
4-2. Installing the cutter 1 Cutter module 2 Tap screws (3x8 – set of 2) 【Note 1】 Remember to switch off the printer before installing the cutter. 【Note 2】 Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning. The cutter has a blade life of 500,000 cuts when using paper weighing 160 g/m², and of 250,000 cuts when using paper weighing 200 g/m². 1. Open the printer cover by pressing the release buttons on both sides of the printer housing. 2.
6. Install the cutter by pressing down first its left-hand side and then its right-hand side. 7. Fold out the cutter as shown in the illustration. 8. Secure the cutter using the screws provided for this purpose. 9. Once you have secured the cutter with the screws, fold it back in again. 10. Pass the labels through the guides. 11. Close the print mechanism. 【Note】 We advise against using inside wound label stock. 12. To finish, press the FEED button to set the label position.
4-3. Installing the Ethernet module 1 2 3 5 Ethernet cable, 1.8 m Bracket Ethernet module Connection cable (module to motherboard) Screws for Ethernet module (set of 2) 6 Fastening screw (1 screw) 4 1 2 4 3 6 5 【Caution】Please make sure that you take precautions to prevent electrostatic discharge during the installation. 1. Make sure that the printer is switched off and the power cord disconnected from the printer. You should work on a clean, flat surface.
6. Remove the cable tie from the connection cable and extend the cable to its full length. Now plug the cable connector into the Ethernet module socket. 【Caution】Be careful when removing the cable tie to avoid damage to the connection cable. 8. Secure the module on the printer housing and plug the other end of the connection cable into the socket on the motherboard. 9. Pass the connection cable underneath the other connection cables as shown in the illustration.
4-4. Installing the WLAN module 1 2 3 4 5 6 7 8 9 10 11 1. 2. Ethernet cable, 1.8 m Fastening screw Screws for Ethernet module (set of 2) Bracket WLAN module Connection cable (module to motherboard) WLAN antenna Nut Washer Fixing plate Antenna bracket Make sure that the printer is switched off and the power cord disconnected from the printer. You should work on a clean, flat surface. Turn the printer upside down and remove the two screws marked in the illustration from the printer housing.
5. Attach the WLAN module to the bracket. 6. Remove the cable tie from the connection cable and extend the cable to its full length. Now plug the cable connector into the Ethernet module socket. 【Caution】Be careful when removing the cable tie to avoid damage to the connection cable. 7. Secure the module on the printer housing and plug the other end of the connection cable into the socket on the motherboard.
8. Pass the connection cable underneath the other connection cables as shown in the illustration. 【Caution】Please make sure that you position all cables in such a way that they are not damaged when you reassemble the printer. 9. Remove the cover from the opening for the printer's antenna jack. 10. Put the antenna connector through the antenna bracket and then through the opening for the antenna jack as shown. 11. Put first the fixing plate and then the washer on the antenna connector.
12. Screw the antenna onto the antenna connector. You can now adjust the angle of the antenna as required. 13. Finally, replace the top part of the printer housing and secure it on the underside of the printer using the screws you removed earlier. 【Note 1】 Once you have finished installing the Ethernet module, the command "^XSET,USBETHERNET,1" must be sent to the printer to enable the Ethernet module. While the Ethernet module is enabled, the USB port is disabled.
4-5. Installing the CF card adapter 1 2 CF card adapter (front) CF card adapter (back) 2 1 【Note】 Remember to switch off the printer before installing the CF card adapter. 1. Open the printer cover by pressing the release buttons on both sides of the printer housing. 2. Remove the label supply hub. 3. Open and remove the plastic cover inside the printer housing. 4. Align the sockets and pins on the CF card adapter carefully with those on the motherboard before connecting the adapter.
4-6. Instructions for using the CF card Once the CF card adapter is installed, all EZ1000 Plus series printers will recognise the CF card. If the printer's internal memory is not sufficient to store label formats, graphics or fonts, you can use the CF card as an external memory to increase the storage capacity. Please follow these instructions when using the CF card: 1. 2. 3. 4. 5. 6. Remember to switch off the printer before installing the CF card or removing it from the card slot.
5. Maintenance and adjustment 5-1. Cleaning the print head Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head. Here is how you clean the print head: 1. 2. 3. 4. 5. Switch off the printer. Open the printer cover. Remove the ribbon.
5-3. Adjusting the print line When the print line is incorrectly set, the print quality on one side of the medium may suffer. In such a case, the print line must be adjusted so it is positioned parallel to the paper feed roller. 1. 2. A 1 To move the print head in direction A as indicated by the blue arrow, turn the adjustment wheel anticlockwise (see arrow 1). B 2 To move the print head in direction B as indicated by the blue arrow, turn the adjustment wheel clockwise (see arrow 2). 5-4.
5-5. Troubleshooting Problem Solution The printer is switched on ♦ but the LEDs do not light up. ♦ The STATUS LED lights up red. ♦ The label stock passes through the printer but no image is printed. ♦ The label stock jams during printing. There is no printed image on part of the label or the image is blurred. ♦ ♦ The cutter does not cut off the labels in a straight line. The cutter does not cut off the labels completely. When using the cutter, the labels are not fed through or cut off incorrectly.
