EZ2250i/EZ2350i BARCODE PRINTER USER MANUAL User Manual : EZ2250i series Version : Rev. E Issue Date : 2013.11.
EZ2250i/EZ2350i USER MANUAL CONTENTS 1. BOX CONTENT ............................................................................ 1 1.1 Box Content ............................................................................................................... 1 1.2 Getting to Know Your Printer .................................................................................. 2 2. PRINTER SETUP ............................................................................. 4 2-1. Loading the label roll ..
EZ2250i/EZ2350i USER MANUAL FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
EZ2250i/EZ2350i USER MANUAL SAFETY INSTRUCTIONS Please read the following instructions carefully. 1. Keep the equipment away from humidity. 2. Before you connect the equipment to the power outlet, please check the voltage of the power source. 3. Make sure the printer is off before plugging the power connector into the power jack. 4. It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage. 5.
1 Barcode Printer 1.1 Box Content Please check that all of the following items are included with your printer. EZ2250i/EZ2350i Barcode Printer Label Stock USB Cable EZ2250i Series Quick Guide Ribbon Module Empty Ribbon Core s 0i Serie i/EZ235 EZ2250 Power Adapter Power Cord Ribbon CD Including GoLabel software and EZ2250i/EZ2350i user manual.
1 Barcode Printer 1.2 Getting to Know Your Printer External view 1. 2. 3. 4. Operator panel Lower cover plate Viewing window Printer cover 1 2 3 4 5 6 7 8 9 10 11 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
1 Barcode Printer Internal view 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Ribbon rewind hub Ribbon supply hub Print mechanism Platen roller Tear-off plate Release lever for print head Adjustment wheel for sensor Paper guide Label tension guide Label supply hub Label roll guide Release catch 1 1.
2 Printer Setup 2.1 Loading the label roll This printer supports the following printing methods: Thermal transfer printing (TTP)：Requires a ribbon for transferring a printed image to a medium. Direct thermal printing (DTP)：Does not require a ribbon, only thermal paper. Please check which printing method you are using and alter the settings accordingly in the printer driver, printer menu, and/or software. 1. Place the printer on a flat surface and open the printer cover. 2.
2 Printer Setup 5. Place the label roll on the label supply hub, pushing it right up to the printer housing. (Do not apply too much pressure to avoid damaging the label stock.) 6. Fold the label roll guide back down and push it against the label roll. 【Note】 When moving the label roll guide, hold it only by the end that is attached to the bracket, not by its top. 7. Load the label roll into the printer as shown in the illustration. Pass it through the printer as indicated by the blue arrows. 8.
2 Printer Setup 9. The labels pass between the wall of the printer housing and the adjustable paper guide. 【Note】 Pass the labels through the printer as shown in the illustration. 10. Return the print head release lever to its original position. 11. Then close the printer cover.
2 Printer Setup 2.2 Loading the Ribbon 1. Place the printer on a flat surface and open the printer cover. 2. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2). 3. Place a new ribbon on the ribbon supply hub. Then place an empty ribbon core on the ribbon rewind hub. 4. The two illustrations on the right show you how to install the ribbon depending on the ribbon type (ink side in or out). Ink side out 5.
2 Printer Setup 2.3 Connecting the Printer to the Host Computer 1. Please make sure that the printer is switched off. 2. Connect the power cord to the AC adapter and connect the adapter to the printer. 3. Connect the USB cable to the printer and host computer. 4. Switch on the printer. The operator panel should now light up.
2 Printer Setup 2.4 Installing Printer Driver and GoLabel with Super Wizard CD 1. Insert the Super Wizard CD in the CD/DVD drive of the host computer and the program should pop up automatically. You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”. 2. The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on. Make sure that is done and then click “Next”. 3.
2 Printer Setup 4. As the printer driver and GoLabel are installing, a screen will display a progress bar. 5. Once the installation is complete, you can start to make and print labels with GoLabel or throug the printer driver. 6. As the optional steps, you can also print a test label or register your printer during the “Standard Installation” procedure. Notice * If you need more resources, tools or reference documents, you can also find them on Super Wizard CD.
2 Printer Setup Installing Printer Driver Directly from CD Folder 1. Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD. Select the icon for the driver file and click it to start the installation. 2. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure. Select "Install printer drivers". 3. Specify your printer model.
2 Printer Setup 4. Specify the port used to connect the printer to the host computer. 5. Enter a printer name and assign the appropriate rights. Godex EZ2250i Godex EZ2250i 6. Once the installation is complete, a summary of the printer settings is displayed. Check whether the printer settings are correct and click "Finish" to start copying the driver files. Wait until copying is complete, then finish the installation.
2 7. Printer Setup Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.
3 Printer Setting and Control 3.1 Operation Panel Operation Panel Introduction LCD SCREEN OPERATION PANEL DIRECTION KEY FEED BUTTON POWER BUTTON POWER Button Press the POWER button to turn on the printer, and the START UP SCREEN appears. The printer is on “ready to print” status, the LCD screen should display the message “READY“ on the screen. When printer is turned on, keep pressing the POWER button for 3 second will turn the printer off.
3 Setting and Control for Operation Panel 3.2 LCD Interface Introduction Getting Started Press the POWER button to turn on the printer, and the START UP SCREEN appears. Power on If the printer is on “ready to print” status, the LCD screen should display the message “Ready“ on the screen. Please keep pressing button and wait for the timer to be filled, then the LCD interface will enter into the MAIN PAGE for SETTING MODE. You can make various setting functions in SETTING MODE.
3 Setting and Control for Operation Panel Operations on Setting Page On MAIN PAGE, press or button to move the cursor and select the functions. Select a designated function and press FEED button, you will enter the SETTING PAGES for the function. Select or Enter On SETTING PAGES, press or button to select the setting items. Select a designated function and press FEED button, you will enter the SETTING VALUE PAGES for the function.
3 Setting and Control for Operation Panel On SETTING VALUE PAGES, press or button to change the setting values. Select or Press FEED button will apply the setting value you just selected, and the red tick will appear to mark the value. Apply **** The blue arrow indicates the value you are selected. **** The red tick indicates that the selected value is applied now.
3 Setting and Control for Operation Panel Exit from Current Page to Ready Status The icon on top-left corner displays the capture of upper level screen and also guides you back to upper level with left or up arrow. NAVIGATION ICON On SETTING VALUE PAGES, press button will go back to the upper level screen. Back to the Setting page On SETTING PAGES, press button will go back to the MAIN PAGE screen.
3 Setting and Control for Operation Panel On MAIN PAGE, select the “EXIT” icon and press the FEED button to exit from SETTING MODE and the printer goes back to READY status.
3 Setting and Control for Operation Panel 3.3 LAN Setting Operations on Setting Page On MAIN PAGE，press or button to move the cursor and select the functions. Select a designated function and press FEED button, you will enter the SETTING PAGES for the function. Select Device or Device Enter LAN Setting On LAN Setting PAGE，press or button to select the setting items.
3 Setting and Control for Operation Panel The default of DHCP is Disable. ，Press or button to change the setting values. Select to enable DHCP Press FEED button twice to save the setting. Press FEED once to exit. Press FEED again to save and return to previous SETTING PAGE.
3 Setting and Control for Operation Panel 3.4 LCD Password Operations on Setting Page On MAIN PAGE, press or button to move the cursor and select the functions. Seclect a designated function and press FEED button, you will enter the SETTING PAGE for the function. Select Device or Device Enter LCD Password The default of LCD Setting is Disable. Press or button to change the setting values.
3 Setting and Control for Operation Panel Select button again to setup the password Press FEED button twice to svae the setting Press FEED button onece to exit.
3 Setting and Control for Operation Panel 3.5 LCD Interface Function Main Page Printer Setting Setting items for printer, ex. Printing speed, darkness. Also includes a Printing Wizard for your ease of printing. Setting items for printing label, ex. Rotation, Printing position offset. Label Setting Option modules and connection port settings. Device Self-Diagnose functions for printer, ex. TPH testing, self-test page printing. Analysis Exit from Setting Mode.
3 Setting and Control for Operation Panel Setting Items in Setting Mode English Deutsch 繁體中文 简体中文 Français Español German 日本語 Italiano Pусский Türk 2-5 or 7 0-19 Label with Gaps Label with Marks Continuous Direct Thermal Thermat Transfer 0-40 0-19 2-5 or 7 LCD Language Printer Setting Speed Darkness Wizard Media Type Printer Mode Tear-off Position Darkness Speed Media Detection Sensor Media Type Direct Thermal Thermat Transfer 0-40 Apply Cancel 850 852 437 860 863 865 857 861 862 855 866 737 851 869
3 Setting and Control for Operation Panel Buzzer Device Optional Setting LAN Setting LCD Password Serial Port Setting RTC Setting Apply Cancel None Cutter Option Label Dispensor Applicator Apply Pre-Printing Cancel 09100 Part NO. Disable DHCP Enable Default Gateway 192.168.000.254 192.168.102.076 Dynamic IP 255.255.255.
3 Setting and Control for Operation Panel Status of LCD Interface When printer is on standby status (ready to print), the LCD interface will display “Ready” on screen. You can only print on this “Ready“ status. If there is any printers error, the LCD screen will display the error screen to show the type of error. You can fix the error according the notice.
3 Setting and Control for Operation Panel 3.6 Label Calibration and Self Test Label Calibration The printer can automatically detect and store label height. That means the host computer does not need to transmit the label height to the printer. Self Test Self-test function lets you check whether the printer is functioning normally. Here is how you run the label size calibration and self test. 1. Check that the label stock is loaded correctly. 2. Turn off the printer. 3.
3 Setting and Control for Operation Panel Label Calibration Button A hardware button to make a Label Calibration while printer encountering ‘’Media Error’’ during the cases when first-time printer start up or change label or ribbon to another type, such as change using gap label to continuous or black mark labels. CALIBRATION BUTTON Press Press C-button for 2 seconds, it will make an auto-sensing to calibrate the label and ribbon’s parameters.
3 Setting and Control for Operation Panel 3.7 Dump mode If the label settings do not match the printer output, you can switch the printer to dump mode to check whether an error has occurred during the transfer between printer and host computer. In dump mode, the unprocessed raw data are sent to the printer and printed. This shows you quickly whether any data are sent to the printer at all. Here is how you switch to dump mode: 1. Switch off the printer. 2.
3 Setting and Control for Operation Panel 3.8 Error Alerts In the event of a problem that prevents normal functioning of the printer, you will see an error message on LCD screen and hear some beep signals. Please refer to below table for the error alerts. LCD SCREEN OPERATION PANEL DIRECTION KEY FEED BUTTON POWER BUTTON Operation Panel Status Type Beeps Description Solution Print Head Error 2 x 4 beeps The printing mechanism is not correctly closed.
3 Setting and Control for Operation Panel Operation Panel Status Type Beeps Description Solution The memory is full. The printer Delete unnecessary data or install prints the message "File System full additional memory. ". File Error Use the "~X4" command to print Unable to find file. The printer all files. Then check whether the 2 x 2 beeps prints the message "File Name not files exist and whether the names found" are correct. A file of the same name already exists.
3 Setting and Control for Operation Panel 3.9 USB Host Definition : USB Host port supports either device：USB memory stick, keyboard or scanner. Purpose USB memory stick : It extends the user memory space up to 32GB for Graphic, Font, Label Format, DBF and Command files downloading. The printer’s Firmware also can be updating if copy new version of Firmware into USB memory stick. Connecting an USB keyboard to printer for ‘’ Standalone’’ mode operation.
3 Setting and Control for Operation Panel USB Keyboard When plug-in an USB keyboard to the printer, LCD panel will display “Standalone Mode”, press the “Enter” key on keyboard and “Feed” key in the printer to entering to the dialog for “Recall Label” operation. Only the sub-dialog “Recall Label” is able operating by keyboard as follow definition: 1. Press “ESC” key to exist from “Standalone Mode” or back to previous dialog 2.
4 NetSetting for Ethernet 4.1 Installing the NetSetting software The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port. It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow below steps. 1. Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD. 2.
4 NetSetting for Ethernet 4.2 The Interface of NetSetting Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the basic information of connected printer and your PC. RT700i Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment. Once a connected Godex printer is detected, it will be listed on the start page.
4 NetSetting for Ethernet IP Setting The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the printer. You can also set the printer’s IP address ether by DHCP or by Static IP. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values. **** To fully benefit from the NetSetting software, you should be familiar with basic networking principles.
4 NetSetting for Ethernet Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol). You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
4 NetSetting for Ethernet Alert Message Setting For the alert message notification function, you can decide which error cases need to be sent out to the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both. You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
4 NetSetting for Ethernet Printer Configuration Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by this setting page. RT700i You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
4 NetSetting for Ethernet User Command The “User Command” tab provides a communication interface for operator to control the printer. Input printer commands in "Input Command" window and press “Send Command” button, the commands will be sent to the printer. For some commands that will return response message, the message will be displayed in "Output Message" window. You can press “Send Command” button to send printer commands via Ethernet port and control the printer remotely.
4 NetSetting for Ethernet Firmware Download On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button. The printer firmware then can be updated remotely. BOOT : 1.000a1 F/W : RT700i 1.
5 Accessories 5.1 Internal rewinder 1 Rewinder 2 Retention clip 3 Screws (set of 4) 4 Rewinder guide 【Note】 Maximum height of the rewound medium: 118 mm 1 2 3 【Suggestion】 Medium thickness: 0.06 mm– 0.25 mm 1. 4 Place the printer on a flat surface and open the printer cover. 【Note】 Remember to switch off the printer before starting the installation. 2. Remove the cover for the rewinder module.
5 Accessories 3. Remove the retention clip from the rewinder. 4. Secure the rewinder on the printer housing using the four screws supplied. 2 1 5. Now connect the rewinder cable to the printer housing. 6. Installation of the rewinder module is now complete.
5 Accessories 5.2 Installing the rewinder guide 1. Unscrew the screw marked in the illustration on the front of the printer, which secures the lower cover plate. 2. Remove the lower cover plate. 【Note】 Switch off the printer before starting the installation. 3. Mount the rewinder guide on the print mechanism and secure it with screws. 4. Installation of the rewinder guide is now complete. 5. Now load the label stock. 6. Pass the label stock through the rewinder from the bottom up.
5 Accessories 5.3 Label dispenser 1. Unscrew the screw marked in the illustration on the front of the printer, which secures the lower cover plate. 2. Remove the lower cover plate. 【Note】 Switch off the printer before starting the installation. 3. Place the printer the right way up again. 4. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2). 5. Remove the retention clip. 6. Now load the label roll into the printer.
5 Accessories 8. Wind the label liner around the rewinder and secure it using the retention clip. 9. Return the print head release lever to its original position. 【Note】 Please make sure that the label stock rewinds the right way onto the rewind hub. 10. Replace the lower cover plate on the printer and secure it with screws 11. Press the lower part of the stripper sensor to fold it out. 12. The sensor locks in a horizontal position. 13.
5 Accessories 5.4 Installing the cutter 1 Cutter cover 2 Cutter module 3 Cable clips 4 Screws (set of 4) 【Note 1】 Remember to switch off the printer before installing the cutter. 【Note 2】 Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning. The cutter has a blade life of 500,000 cuts when using paper weighing 160 g/m² and 250,000 cuts when using paper weighing 200 g/m². 1.
5 Accessories 3. Secure the cutter module on the printer housing using the screws. 4. Connect the cutter cable connector to the cutter jack on the printer. 5. Route the connection cable along the bottom of the printer housing using the cable clips. 6. Place the cutter cover over the cutter module and secure it using the screw you removed from the lower cover plate. 7. Now load the label roll into the printer and close the printer cover.
5 Accessories 5.5 Installing the Parallel adapter 1 2 3 4 Parallel cable Parallel adapter Connection cable Screws (set of 2) 1 2 3 1. Check whether the printer is switched off. Place the printer on a flat surface and open the printer cover. 2. Unscrew the two screws marked in the illustration on the right and remove the left-hand side of the printer housing. 3. Unscrew the screws on the parallel port cover and remove the cover.
5 Accessories 4. Install the Parallel adapter in its place and secure it on the housing with screws. 5. Connect the 30-pin connection cable to the motherboard. 6. Replace the left-hand part of the printer housing and secure it with the screws you removed earlier. 7. Installation of the Parallel adapter is now complete.
6 Maintenance and Adjustment 6.1 Installing / removing the print head module 1. Open the printer cover. 【Note】 Remember to switch off the printer before removing the print head module. 2. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2). 3. Hold the print head module at the front and gently pull it out. 4. If you cannot remove the module by gently pulling it, use a screwdriver as shown in the illustration. 5.
6 Maintenance and Adjustment 6.2 Adjusting the print line Please contact your local dealer for technical support. 1. Open the printer cover. 2. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2). 3. TPH print line adjustment: When printing is slow or when printing on thick label stock, the print line must be moved to the front (in paper feed direction) for a better print result.
6 Maintenance and Adjustment 6.3 Adjusting the print line You can adjust the ribbon tension by turning the ribbon shaft knob (green wheel at the base of the ribbon supply hub – see illustration) clockwise or anticlockwise. There are 4 possible settings, which are marked on the knob of the ribbon rewind hub and the ribbon supply hub. When set to 1, the tension is highest, while the tension is lowest at 4.
6 Maintenance and Adjustment 6.4 Cleaning the thermal print head Dirt on the print head or ribbon may result in inadequate print quality (no printed image on part of the label). The printer cover should therefore be kept closed whenever possible. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head. Here is how you clean the print head: 1. 2. 3. 4. 5. Switch off the printer. Open the printer cover. Remove the ribbon.
6 Maintenance and Adjustment 6.5 Adjusting the balance and print head tension 1. Open the printer side cover. 2. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2). When using a variety of label stock and ribbons, the ink may not be evenly distributed. If there is no printed image on one side of the paper, or the ribbon wrinkles, the print head pressure must be readjusted using the TPH spring boxes. 3.
6 Maintenance and Adjustment 6.6 Ribbon shield settings 1. The use of different ribbon materials may cause wrinkling of the ribbon, which in turn affects the print result as illustrated by the examples in (a) and (b). To change the print quality, you can adjust the ribbon shield screws. If your print result looks like the example in (a), you need to turn ribbon shield screw A clockwise. If your print result looks like the example in (b), you need to turn ribbon shield screw B clockwise. (a) 2.
6 Maintenance and Adjustment 6.7 Cutter settings 1. Socket head screws for adjusting the cutter are located on both sides of the cutter. 2. In the event of a paper jam, the cutter will no longer function correctly. Switch off the printer and use a hex key (#M3) to turn the socket head screw. 3. Turn the key anticlockwise to remove the jammed paper. 4. When you have removed the jammed paper, you can switch the printer back on. The cutter will automatically reset.
6 Maintenance and Adjustment 6.8 Troubleshooting Problem The printer is switched on but the LED does not light up. The LED lights up red and printing is interrupted. Solution ♦ Check the power supply. Please see the Section 2.4 ♦ Check the software settings (driver settings) or command codes. ♦ Look for the error alert in the table in Section 3.3. Error Alerts. ♦ Check whether the print mechanism is closed correctly. Please see the Section 3.
EZ2250i/EZ2350i USER MANUAL APPENDIX PRODUCT SPECIFICATIONS ****Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their respective owners. * **Minimum print height and maximum print speed specification compliance can be dependent on non-standard material variables such as label type, thickness, spacing, liner construction, etc.
EZ2250i/EZ2350i USER MANUAL APPENDIX INTERFACE Parallel port Handshaking Interface cable Pinout Pin No.
EZ2250i/EZ2350i USER MANUAL APPENDIX INTERFACE USB Connector Type : Pin NO. Function 1 VBUS Type B 2 D- 3 D+ 4 GND Internal interface UART1 wafer N.C TXD RXD CTS GND RTS E_MD RTS E_RST +5V GND +5V 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 Ethernet module N.C RXD TXD RTS GND CTS E_MD CTS E_RST +5V GND +5V UART2 wafer N.C TXD RXD CTS GND RTS N.C RTS N.C +5V GND +5V 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 Add-on module N.C RXD TXD RTS GND CTS N.C CTS N.
EZ2250i/EZ2350i USER MANUAL APPENDIX FILE MANIPULATION WHEN USING USB STICK File Manipulation The files in both devices (USB memory stick and printer internal Flash memory) are able to copy and move by the commands ‘’~MCPY’’ and ‘’MMOV’’ that sends from GoLabel on a PC via either connection - USB or Ethernet ports. Copy Syntax ~MCPY,s:o.x,d:o.
