User Manual

14
Frequently Asked Questions
Q1: Why won't my DVD video play when I move it over to
the extended display?
A1: Some DVD playback software packages do not support
playing on a second display adapter.
Q2: There are lines running up and down my screen or the
screen is distorted
A2: This is due to a low or unsupported refresh rate. You
can change this in Display Properties/Settings/
Advanced/Monitor. Make sure you select the USB 3.0
Video Adapter and not set the refresh rate higher than
what your monitor can support.
Q3: Why can't I make the USB 3.0 Video Adapter the primary
display?
A3: Some video cards ship their product with a utility that
prevents other video cards from being set as the
primary video card. Check the bottom right hand
corner of the taskbar for the utility. Disable the
utility before switching the USB 3.0 Video Adapter to be
the primary display.